Customer Service Manager (Former Employee), Waukegan, IL – February 7, 2014
Good compensation, but do not work the customer service side. Leader is unequivocal in 'passion' for customer service but unable to define goals sufficiently. Excellent operation from the purchasing, technical support and other management.
shipping supervisor and logistics coordinator (Former Employee), Las Vegas, NV – February 6, 2014
Pros: fun place to work employees where good people
Cons: job security. there was none. business sold then folded
H.D. Supply was at times a good place to work lots of good people there i learned a lot on my own initiative there was no training available for employees who wished to advance so i did it on my own time.worked for me at the time.
AR Senior Processor (Former Employee), San Diego, CA – January 22, 2014
Pros: free lunches on companies anniversary
Cons: only 1/2 lunches
•Full cycle of wire payments, receiving, posting and reconciling •Returned Items, reversing and reapplying to the customer’s account. learned new software system SAP My co-workers were a great group of people who worked hard to meet their stats and goals. Hardest part of job was time management to get what needed to be done when management wanted it – more... done, monthend. – less
Shipping Clerk (Former Employee), Schertz, TX – January 17, 2014
pack and organize supplies, make and process labels, manifest proper shipping lables, order select merchandise (light bulbs,door knobs,light fixtures, etc...) order select bulk merchandise (refridgerators, washers and dryers, etc...), ship out and work with Fed Ex and other delivers, handle haz-mat materals, handle lead position when needed, handle – more... phone callls from customers, sort out packages to area, load packages on to trailers, fill out closing reports, and make sure everything is done. – less
Poor management and required overtime they don't tell you about!
Customer Service (Former Employee), New Braunfels Texas – January 9, 2014
Would never work for this company ever again or refer them to anyone. The training was very poorly done and there management is the worst I've ever seen from a company. They also never mentioned during training that they required any overtime. Would not recommend this company to anyone.
Bilingual customer service representative (Former Employee), New Braunfels, TX – January 8, 2014
Pros: great environment, great co-worker and supervisor, training classes for refreshments
A typical day at HD Supply was great. I would be on time everyday and be ready to answer the phone calls with my customers. I really learned a lot at HD Supply. They would give me training classes to refresh a couple of basics every once in a while. So, it was helpful having a bit of training every now and then. I had amazing co-workers and we would – more... have potlucks and interact with each other. My supervisor was amazing she would always help me when I needed help in something. I would get a called every now and then that was extremely escalated. But, I would always make sure that I stayed calm and listen to the customer vent. So, that I would be able to help him/her with there situation. I really enjoyed my job, it was great and I've learned so much from it. Just being their was an amazing working experience. I would love helping me customers out just to make them happy. I worked their using SAP and it was very easy to work with. – less
Courtesy Clerk (Former Employee), Ventura, CA – December 30, 2013
A typical work day for me was 5 hours, and a lot of heavy lifting. I learned a wide variety of products for building and remodeling homes. Management was new since the general manager was just as new as I was when I started. Most of m co-workers were new as well because most of them started after me. The hardest part of my job was moving half ton pallets – more... across the warehouse and for the most enjoyable part of my day was assisting the costumers find or figure out what was need for the task they were trying to accomplish. – less
LTL Processor (Former Employee), Calera, AL – December 30, 2013
I Would not work for this company to save my life. They tell you things to keep you in the door, but when it comes down to it your left in the dark. They love firing people around the holidays, and when it time for a raise. Management is TERRIBLE...