RECEPTIONIST (Current Employee) – Toronto, ON – 18 June 2013
Busy front desk reception. Meeting and greeting visitors, answering and transferring calls. Receiving and sending out packages via courier and mail. Management are extremely professional and helpful. Co -workers are professional and friendly. Everyone works as part of the team.
Sales Manager (Former Employee) – Toronto, ON – 25 October 2015
The culture changes from store to store, No consistent company culture, Executive management like to micro manage even the staff, Store managers are not good at confrontation and expect issues to be resolved by themselves or dump them back on the staff to sort them out among themselves, Store managers dont want to make decision,Always pressuring staff and making their life difficult, using old metrics to measure success like qs, Many false management promises and you only become important when you had enough and resign then they are willing to listen and to make it better but its too late, As a manger it does not count how hard you work and how loyal you are and how much you take care of the store the only thing that matters is how much do you sell, You are subjected to store manager personal dislikes although its not against company policy but he does not like so he hides behind its internal policy. You have to pay your dues culture before you are considered for a promotion. Exceptions are made to pay your dues culture if you a good relation with executive management, One employee would get you have to be here for 5 years before you are taken into management and then another employee will promoted to management role in a year or two and they are totally not qualified, favoritism exists in simple things like scheduling based on personal relation with store manager,If you get sick they will never believe you and always harassed that you were out the night before partying or really not sick,If you voice your opinion and it happens to be in contradiction with executive managementmore... then you will be shunned and black labeled, Management check staff social media pages and the content may be used against you, If you resort to human resources to solve your issues or complain confidentially human resources will inform your store manager and its not hard for him to figure out who reported the issue, Human resources famous response when you complain about management is May be this is not the right environment for you, Very fond of doing things the old way and do not want to update their methods, Got in trouble so many times for dressing in latest fashion trends and told to tone it down since it is not a back or grey suit, Store manager once conducted a manager seasonal review while cleaning a display table in five minutes, Managers are paid low basic salary to cover min wage only and they have to compete with staff to sell so they can make a living Manager base is mid twenties K per year, Once you become a manager then your are stuck in your career till a general sales manager position opens up which could be between five to ten years, Your base salary increase depends on the store achieving annual budget and almost the stores never do as budgets are unrealistic, You are only as good as how much you sell and nothing else matters, Management will fight you and break you down if you are a progressive thinker, Love to break down the staff so they have control over them and make them feel worthless, Management will act that they are genuinely interested in whats happening with you but its just an act, So much lip service and they never walk the Talk, Management will make your life miserable for a simple thing as you forgetting to say good morning to them, Their approach to motivating a salesperson is rubbing another salesperson success in a good sale in your face, They have a talent for putting staff who are not competent and without talent in junior management positions, If you are a fashion savvy and very knowledgeable about fashion then they will never appreciate that or recognize your potential to tap into it and benefit the company, Worked there for over 5 years and was a manager but they always made me feel i am not good enough to seek opportunity in another organization, When you are being recruited they will everything sound so good and tell you you could make over one hundered thousand as a sales person if you work hard and the truth that never really happens, The sales team are always to be blamed if season sales where low and budgets not achieved and its never the mistake of buying team for buying wrong brands or wrong items, Display teams think they are better then sales team and forget the reality that they are a support function to sales, Display teams think they know how to make windows and displays for high end luxury good when they have never even walked into a designer boutique to see how is their line merchandised and displayed, As a manager your are expected to work long and extra hours for inventory and other with no compensation or overtime, As a manager you are expected to manage your staff and resolve and over see store and clients issues and on top of that you have to sell so you can a decent living since base salary is basically covering min wageless
Long hours, Bad commission structure, Low base salaries for managers, Temperamental management, Lack of communication, Executive management in head office are out of touch with sales floor.
Regional Display Associate (Current Employee) – Calgary AB – 12 December 2012
Changing mannequins, setting up windows, keeping abreast of trends and translating that into our displays. Sales team were difficult to work with but youl earn to balance various people's priorities. The most difficult part of the job is the ambiguity regarding your role and the lack of accountability. The most enjoyable part of the job is getting to be creative and seeing your ideas come to life.