Happy and motivated work environment, with a fitness centre and liabrary.
Professor-Tourism & Hospitality (Current Employee) – Brampton, ON – 11 February 2014
A typical day involved an eye for detail. In hospitality trade we get only one chance to make the first impression, understanding this is the key to marketing success.
Customer service, ensuring impeccable service to the customers, one customer at a time.
Strategic business plan and its implementation.
Operating cost and labour scheduling and cost control.
Reservations and inventory control
Most difficult part is difficult situation such as providing a flawless service to 500 customers in a wedding function amidst a power failure, still keeping the humour and ensuring all customers leave happy at the end of the function.
Most enjoyable part of the job is employee & associate engagement and motivation. Making 150 employees feel that the success inn the business was a result of their individual and collective efforts and not a result of effective planning and training provided by the management. The fun is to plan the activities in keeping with the business plan, selling the same to the associates so discreetly that they begin to believe that " it was their idea in the first place. Its fun to watch these motivated employees in action.
Freedom to entertain for business, free meals on duty, use of hotel automobiles and various industry perks
long working hours, perticularly on stat holidays and festive season.