MAJOR FUNCTION: Maintaining the operational and service standards prescribed by Hotel.
SPECIAL REQUIREMENT: Must be able to work flexible hours and be on call 24-hours a day if an emergency arises.
Provide the highest quality of service to the customer at all times.
Manage and coordinate the activities of hotel staff.
Interpret company policies and provide a safe work environment by ensuring compliance with safety programs and job safety analysis.
Orient and train new employees. Conduct ongoing training to increase job knowledge and skill level.
Coach and counsel employees to encourage positive behaviors and correct negative behaviors.
Analyze and resolve work problems or assist employees in solving work problems.
Initiate or suggest plans to motivate employees to achieve related goals.
Monitor service trends by speaking with guests, reviewing written guest comment cards, and guest tracking information to ensure service standards are achieved.
Resolve all service issues via written communication or phone calls to complete the satisfaction of the customer.
Empower and teach all employees how to resolve guest questions and/or complaints.
Perform hands on duties as needed to deliver guest services.
Employee must perform other managerial duties as assigned, of which the employee is capable.
Must have hospitality working experience
candidate must have valid driver license