Various Positions (Former Employee) – Toronto, Ontario – 16 September 2013
A typical day at work would involve providing stock for as well as removing and storing finished products from manufacturing floor. Updating in real time all transactions made using mobile radio frequency device was an important aspect of this job. Keeping inventories up to date ,removing recyclables, shipping and receiving , maintaining truck and battery care were all part of day to day activities. I learned almost every detail of card manufacturing from raw stock to finished product. I had hundreds if not thousands of co-workers over my 20 years with Hallmark and have made many life long friends during my time there. The hardest part of the job was the monotony of the work at times. The most enjoyable part of the job was the camaraderie in plant.
Keyholder/Sales Associate (Current Employee) – Calgary, AB – 9 November 2015
The product orders arrive all through the day and have to be received and dealt with right away. A lot of the boxes are quite heavy (depending on what is in them) and a lot of orders can be over 20 boxes at a time.
There is no opportunity to use "creative flair" when setting up a display, every product has to go on the right shelf in the right space which uses up a lot of time cross-referencing the planogram for exact placement when time could be better spent on more important things such as just getting the product out for sale.
The hourly wage is just over minimum with little chance of getting a raise, no matter how well you do the job. Even a keyholder with more responsibility doesn't make more money than anyone else.
The worst part is the "customer service" expectations. It's more like being pushy and upselling. Management isn't happy to just let people browse around in the store, you have to find out WHY they are there and selling them something. I want to be helpful, but I don't want to make the customers uncomfortable with mindless chitchat that always seems to come off as phoney when I listen to management do it.
Its frustrating as well to spend time making a display nice then being told 2 weeks later to take it down and put up something else. It just seems like a lot of "make work" projects, especially when this isn't a store that has a weekly flyer that needs you to highlight the "specials" that are changing.
Too much sales pressure and not enough compensation. Look for something else.
pressure selling, low wage, lots of physical labor, no pay raises
Retail Associate (Current Employee) – GTA/Toronto Area – 12 June 2013
Hallmark pays terrible wages to their retail staff. Almost no increases at all and when you do get one it is only a few pennies. Keyholders are not paid any more than other staff. They are very demanding for minimum wage.
The management is completely disinterested in the retail staff but put plenty of demands on you regarding promotions, membership, add-ons, lots of heavy lifting and manual labor, short break times, sick time, etc.
It has really gone downhill since the U.S. took over Canadian operations about a year ago.
Order Filler (Former Employee) – Toronto, ON – 14 April 2016
• Obtained orders • Picked wholesale units of product from the filling line as per customer requirement. • Packed the stock, filled in appropriate shipping cartons and applied the correct carton identifier numbers. • Ensure the packing and labeling meet customer requirements (neat, orderly, legible). • Completed the necessary paperwork accurately.
Order Management Analyst/ Order Service System (Former Employee) – Toronto, ON – 2 March 2015
I thoroughly value my years at Hallmark, and was very fortunate with the opportunities I was provided to grow my skills over that time. My supervisors were very supportive and were more than willing to train me in all aspects of the job, which enabled me to be more productive and successful. This is a great job for a person who works well independently, is organized and enjoys being active and outgoing. I enjoyed my time with Hallmark and would work for them again if given the opportunity.
-Great customer relations -Great sales experience -Fun work environment to learn how to work well in a team. - Hardest part of the job is learning how to communicate with difficult customers, however this job gives a great opportunity to learn how to deal with this situation thanks to its great management team.
Learning all aspects of different cards for individuals
Retail Sales employee (Current Employee) – Cambridge, ON – 8 May 2013
My typical day at work is I get to work 1 hour before my shift to see what new products has come in. I love working with customers so for me the customer service is the best part of my job. The hardest part of my job is working with a co-worker who does not like you however I refuse to be unhappy when I do work with her. I love my job and not everyone is going to get along.
Material Handler (Former Employee) – Aurora, ON – 3 May 2013
My experience at Hallmark is very good. It is a very neat, friendly and cost efficient company. I worked as a stock handler to facilitate as easy as possible to serve order fillers. I had to make ready all the machandise for orders, provide necessary packing materials and stand by for help request in order to ship all orders as accurate and fast as possible.
Feeding the Batch Counter (Former Employee) – Toronto, ON – 1 July 2012
I was feeding and operating the machine and working with 2 more peoples. I enjoy to work there and to work with pepoles. I was working 40 hours is is not more. When they have extra hours the supervisor they ask me because i never say no to work