HSBC Employee Reviews

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I enjoy the customer service
Customer Service Representative (Former Employee) –  Calgary, AB6 September 2017
I have worked for HSBC for over 22 years, 15 years at Main branch and 7 years at Harvest Hills branch. Customer service is what I do best. None of the work is repetitive, you always had something new everyday.
Pros
I enjoyed serving and knowing the clients very well.
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Change in management required
Personal Banker (Former Employee) –  Toronto, ON30 August 2017
Unfortunately the management at HSBC is not great - employees are not treated fairly upon arrival. Unless you know someone already working there or have a good rapport with the managers beforehand it is an extremely difficult place to work.
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Work Life balance, but hierarchical culture
Manager (Former Employee) –  Toronto, ON29 August 2017
I worked on the retail side of things and the company lags far behind its competitor. Things are much better in commercial banking, retail is mostly done because of regulatory constraints on the bank
Pros
Core leave
Cons
Management
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Good pay, good benefits, great people
Senior Technical Specialist (Former Employee) –  Vancouver, BC20 August 2017
I always enjoyed the atmosphere while I was at HSBC. I worked with a wonderful team that was always willing to stop what they were doing to discuss an issue or problem.

The company has had a Work/Life Balance policy in place for several years now. There is occasional overtime, but they try to ensure you don't spend too much of your life at work.
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Hard and difficult working place
Operation Risk And Administrative Associate (Former Employee) –  Markham, ON17 August 2017
Hard and tough job. Good stepping stone and benefits, but hard working place. Pressure and depressed working environment. Requires lots of unexpected request.
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A workplace that provides opportunities to learn
Personal Banker (Current Employee) –  Markham, ON7 August 2017
The experience of working at one of core branches provides me opportunities to learn a lot. The more that I can learn at this position, the more helpful to my future career.
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Commercial Exposure
Commercial Account Manager (IB-SME) (Former Employee) –  Etobicoke, ON4 August 2017
Great experience learned from dealing with client's owner / executives to daily banking activities
Maintain relationships with clients from different industries
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Large international bank with local flavour
Branch Manager (Former Employee) –  Barrie, ON1 August 2017
As a large international bank there is benefit with the international connections. Challenge is delivering on global reach with local knowledge. What works in the UK may not work in Canada.
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Boring and unproductive
Associate (Current Employee) –  Toronto, ON30 July 2017
Underutilizes staff, management is not aware of their employee's needs and wants. Regular performance appraisals do not occur so you are constantly not aware where you stand.
Pros
Good pay
Cons
dealing with a lot of ambiguity
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Progressive IT and Operations environment
Contractor (Former Employee) –  Vancouver, BC28 July 2017
Worked with some of the most talented individuals, saw project management at its finest. The downside was that it seemed that Asians were given preference.
Cons
Bullies get promoted to senior management
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fun and friendly place
Bilingual Customer Due Diligence Specialist / AML (Former Employee) –  Krakow, AB26 July 2017
I worked for HSBC in Poland, Krakow and it is great multicultural place with professional people where I got experience in AML Customer Due Diligence.
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Stressful with a lot of potential for promotion
Premium Banker (Former Employee) –  Toronto, ON25 July 2017
Very demanding environment. Expect many unpaid hours. Benefits or very good and lots of perks to reduce costs of entertainment through Venngo. Terrible work life balance working at the branch level. They have a long way to go before they become the "best bank in town".
Pros
Job Security
Cons
No work life balance if you want to succeed
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strict and secure environment .
AML Executive (Anti - Money Laundering Executive) (Former Employee) –  Srilanka24 July 2017
It was a nice place to work even though the environment is highly secured and strict .Nine hours work with one hour break time . monitoring customer account activities and dealing with customer accounts was my task .Learned a lot about banking and systm knowledge . Had a good management who were nice and friendly .
Making decisions regarding accounts was the hardest part of the job .
Staff were given access to a snooker and table tennis table to play during free times.
Pros
free beverages
Cons
shift pattern
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Na
VICE PRESIDENT (Commercial Banking) (Current Employee) –  new Delhi23 July 2017
Challenging workplace, great learning environment, great leadership, scale, rewarding culture.

Senior management cares about long term development of talent.
Pros
Challenging workplace, great learning environment, great leadership, scale, culture
Cons
Changes take forever to implement, slow to change
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Frantic and short staffed, little time for proper training
Administrator (Former Employee) –  Victoria, BC19 July 2017
Unreasonable staff cuts has resulted in frantic environment where support staff are expected to know an extensive lot of controls, regulations, and procedures, with little to no training. During probation period, if mistake occurs, Management does not assist in resolving, but rather shames the staff member in a group environment. Excessive rules become obstacles to onboard new clients. Branch environment somewhat toxic.
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Challenging work enviroment
Analyst, Corporate Banking (Current Employee) –  Markham, ON18 July 2017
job includes:Credit proposals customer due dilligence
managment is adequate
culture is not well organized
advancement opportunites are not prominent
management does not feel supportive of advancement
lots of training offered
low ceiling, good access to CEO
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Fun and Challenging
IT Consultant (Former Employee) –  Burnaby, BC11 July 2017
Multicultural Environment. Most time are challenging work.

Must willing to work with people across the globe.

Minimum of 7.5 hrs and work longer hrs.
Pros
can work from home
Cons
multi country meeting time
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Hsbc
Senior Manager, Commercial Financial Services (Former Employee) –  Toronto, ON21 June 2017
HSBC is a Schedule II Bank. It is part of British banking giant HSBC one of the largest banking groups in the world. HSBC Canada is the seventh largest bank in Canada, with offices in every province except Prince Edward Island, and is the largest foreign-owned bank in the country
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Lots of Heirachy
Customer Service (Former Employee) –  Toronto, ON20 June 2017
Lots of heir achy and hard to get anything done. All decisions must go through multiple layers of management before anything is decided. Always cost cutting
Pros
Global Business
Cons
Too many layers of management
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Managers are not up to date with procedures and hide behind their desks
ASSISTANT MANAGER DIRECT SERVICES (Current Employee) –  Burnaby, BC17 June 2017
Work environment could be more supportive. Employees do not get full support from their managers who hide behind their desks and are not up to date with procedures sometimes.
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Overall rating

4.0
Based on 8,566 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.8
Job Security/Advancement
3.6
Management
3.7
Culture
3.9