Associate Commercial Account Opening (Former Employee) – Vancouver, BC – 11 April 2017
HSBC is a great place work. Good pay and good benefits. Hard work pays well. Community service is encouraged and appreciated. Multicultural place and everyone is well respected. Hardest part is pressure of work - too much to do and hard to complete within the given time.
Client Services Representative (Current Employee) – Toronto, ON – 13 March 2017
Call centre job was a nightmare to me, but could be a good job for you if you are' the talkative' and 'doesn't get affected by others' words' type of people. Culture was bad, managing style was horrible.
- Processing import and export documents for clients - Learned how to work in a fast paced environment with multiple deadlines - Management was sometimes too busy to help, so the staff needed to be autonomous - The hardest part of the job was to quickly adapt to the ever changing procedures - Most enjoyable part was the people and to work as a team
Senior Systems/Team Leader Tech Support, (Former Employee) – Markham, ON – 7 March 2017
HSBC went through and is still very actively outsourcing most of technolgy jobs to India. They have taken the same approach and similar direction to most financial institutions. Offshore as much as possible to maximize profits.
Typical work day at HSBC, requires to be able to work in a team or by yourself. When I started with HSBC I had no banking experience or knowledge of the banking industry, when I left I with alot of knowledge and experience. HSBC encourages their eimployees to learn everything you can. Many opportunities to move up in the organization. HSBC believes in Job Work/Life Balance, they expect you to work hard and do your properly. Management is always open and willing to listen to any concerns that their empoyees may have. My experience is everyone is great to work with.
Enjoyed learning and working with the teams located worldwide
Project Manager - Payment Services (Current Employee) – Burnaby, BC – 2 February 2017
Typical daily working routine: - check and respond to emails - check/prepare project documentation - interact with business and discuss details on the requirements - interact with IT engineering to work on design - daily call with engineering/business teams in across the world
I learned: - payment systems infrastructure - payment processes framework - payment channels - integration of the banking systems with payments infrastructure - project management methodology - communicating with people, 'follow up" and meeting protocols
Management: - goal oriented, collaborative and team supportive