Property Administrator
HRG Management - Waterloo, ON

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The Property Administrator is responsible for providing general administrative support to the property manager and accounting department including preparation of correspondence, reports, filing, faxing, emailing, etc.


  • Act as a tenant contact and provide exceptional customer service.
  • Responsible for rent collection
  • Make arrangements for payment of outstanding late accounts; escalate transfer to proper authorities
  • Report on status of accounts receivables
  • Maintain accurate customer files with all applicable correspondence and report to Management on status as required
  • Ensure strict confidentiality and privacy of the company and the tenants
  • Assist in renting units
  • Maintain maintenance requests from tenants
  • Receive and process tenants’ payments
  • Perform reception duties including answering phones, emails, and in person customer inquiries
  • Data entry into system
  • Other duties as assigned


  • Completion of high school diploma or equivalent
  • Business Administration or equivalent diploma an asset
  • Professional attitude and appearance
  • Fluent in Mandarin is an asset
  • Ability to multi-task and work under pressure
  • Ability to work afternoons and weekends during busy season
  • Previous property management experience and knowledge of RTA an asset
  • Knowledge of Microsoft Office Suite (Outlook, Power Point, Excel,Word)


  • Communication: Interacting and communicating (both written and verbally) respectfully and professionally.
  • Internal Customer Service: Understanding customer needs and provides solutions/support.
  • Attention to Detail: Focusing on important details.
  • Problem Solving and Decision Making: Defining issues, examining alternatives and effects.
  • Time Management and Organization: Using time and resources optimally.
  • Adaptability: Adjusting priorities and pace to reflect changing demands.
  • Accountability: Holds self and others to responsibilities and commitments.

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