Technical Consultant
Zycom - Ottawa, ON

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Are you a technical wizard with the power to affect revolutionary changes for clients across Ontario and around the world?

Zycom is looking for someone who’s immersed in the tech world; someone smart, savvy and able to work comfortably with clients; who lives on the cutting edge and never stops learning.

If you can use your knowledge and passion to make our team stronger and our clients’ lives easier, you’re the kind of person we’re looking for.

The Job
You’ll be the face of our company, interfacing directly with clients, advising them on enterprise architecture and IT strategy. You’ll work closely with our sales team and our solutions team to make sure our clients get exactly what they want and need.

You’ll start in the pre-sale stage, answering questions, negotiating, presenting and demonstrating. Then you’ll be part of the post-sale consultation team, making sure the design and implementation run smoothly, providing IT support, training and documentation, and following through with Level 3 support as needed.

Your Expertise
Here’s what you bring to the table:

  • B.S. in Computer Science, Electrical Engineering, Math, or a college diploma with an Information Technology focus
  • At least 7-10 years’ experience in a progressively-evolving role providing tech support to mid-range enterprise customers for mission-critical Windows and Linux systems and software, with project experience in networking, systems, storage and virtualization
  • A customer-service mentality
  • Excellent interpersonal skills
  • Strong written and spoken communication skills
  • Bilingualism (English/French) preferred
  • A valid driver’s license
  • Your own vehicle
  • Reliability Status Security Clearance (or the ability to get it)

We’re also looking for these technical qualifications and certifications:

 Windows 2008 Server administration and or hypervisor administration experience including Active Directory 2008 and migrations
 Microsoft Exchange 2010 administration and migration project experience
 Desktop administration experience required
 Installation, configuration and provisioning of Microsoft operating systems
 Installation, configuration and provisioning of vSphere hypervisors
 Installation and configuration of servers, blade servers, switches, firewalls and UPS
 Setup and operation of TCP/IP networking including firewall administration
 Storage Area Networking is an asset
 Application packaging with Citrix or Microsoft Terminal Server is an asset
 Strong working knowledge of the various flavors of Unix, Linux, Microsoft plus x86 platforms, devices, and networking
 MCITP Windows 2008 Server Admin or better required
 MCTS or MCITP Messaging Exchange 2010 is required
 MCTS SharePoint certification or relevant experience preferred
 VCP5 certification or relevant training preferred
 CCNA certification preferred
 CCA XenApp certification or relevant experience preferred
 Other CISCO, Citrix, DELL, EMC, HDS, HP, IBM, VMware technical certifications preferred

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