Pros: great vacation time, great benefits, downtime between calls, open door policy
Cons: can be very stressful at times, irate customers, no breaks when call volume is high, compensation
The work day as well as work load is very unpredictable on a daily bassis and that all depends on call volume. I've learned a lot about the operation, failure and diagnostic procedures for the Meritor WABCO components on a wide variety of commercial vehicles in the industry. The co-workers are pretty cool and easy to get along with most of the time.
– more... The hardest part about the job is trying to get a million other things done while taking calls to assist customers with troubleshooting and warranty claims in addition to emails, case follow ups, voicemails, and training when call volume is extremely high. The most enjoyable part about the job is when you know that you've truly helped a customer to the best of your ability and they show their appreciation for it. – less
nik26 – May 21, 2013
Why did you give HP 3 stars instead of 4 or 5?