This company doesn't pay enough for the work we do.
Specialized Support Clerk II (Former Employee) – Ottawa, ON – May 23, 2014
After 15 years of working, I got laid off. I was one of the workers with the most knowledge and experience working with Canada Savings Bonds. My typical day consisted of answering client letters, calls and e-mails, updating client info, redeeming funds, creating new client plans, updating training manuals, requesting duplicate T5 slips, redeeming RSP funds, assisting the Call Centre, training new employees and refreshing my existing co-workers on case work as required and attending meetings when required. I was also the Direct Deposit Expert and Subject Matter Expert for various case types. I miss the work and my fellow co-workers; they were a fun great bunch! The hardest part of the job was dealing with the most recent Supervisor and Manager because they put people where they want them to be...using favouritism. The company as a whole doesn't know anything about our services and seems to think that in order to save money, they must get rid of their workers, but this will soon get them in trouble because the experienced ones are all retiring or being laid off and the new workers don't have the same knowledge that took years to learn; therefore, customer service will not exist and all the clients will suffer. I've worked in small and big companies and I've learned that the bigger the company, the less they care about their employees...which is too bad because without good employees, you have no company.