Good co-workers, a lot of down time.
Inbound Customer Service Representative (Former Employee) – Winnipeg, MB – November 30, 2014
You get in, sign in to your computer and all your programs and sit and wait for a call. The CSR's who only speak English get a higher volume of calls than the bilingual employees, but they get a higher wage. The calls themselves don't vary greatly, mostly redemption calls (people taking money out of their accounts), address changes, and sometimes odd things like the passing of a bond owner or transferal of money from one account to another. The calls are short, they are only inbound and you are not pressed to reach any certain number, which is good. There is a lot of time for reading or talking with co-workers between calls. The co-workers are all nice and easy to get along with and the management is the same. The hardest part of the job would be the days when you don't get a respite from all the calls but they are few and far between and not all that bad anyway. The most enjoyable part would be the downtime between calls.
lots of potlucks and social activities, lots of downtime