About my recent work, most of the days , my work begin with reading letters of cooperating customers with problem resolving. I need to find out what makes it happen with software product preformance log, and with more instructions and steps with the customers , determind whether it's from software product side or from the customer project side. If I find out that the issue is from our software product side , but it's small and only need to adapt to the certain customer, I will modify the codes and rebuild a new version for the custom , at the same time add a project branch for the certain customer. While it's neccessary for our software product to upgrade to handle this kind of situation, I will report to software developer with my suggestions, and work on the codes with them, and finish the following tests with them.
I learnd software developing thinking and skills from this job, and I benefit most from working on the problems with both the developing team and the technical customers, coordinating with both sides and make a project successfully accomplished. So for what I learned most, is to never give up to any problems, and believe it will and can be solved if you put more efforts into it .
I've led a team of 6 for a risk control related project for China Post.
The hardest part of the jobs is the pressure when the problem arises. When I worked in the China Post project and deployed the whole solution in the customer's data center, the database collapsed after hours of running. I worked the whole night with my colleagues to find out the problem. We have tested and altered – more... on the machine and went through the same kind of the posts online to get inspirations. When I in HP, sometimes it's hard to comvince the customer that the problem comes from their part of the codes. I need to add more alert and change the simulator to test as their requirement , at the same time coordinate and give them instructions to the codes that can help with the project. I am always the last one to give up.
To make a project successfully accomplished , to receive their thanks , to report a new bug and suggestion. – less