Client Service Associate
HD Printing Press - Vaughan, ON

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The Customer Service/ Account Representative reports directly to the Operations Manager. S/he is responsible for responding and attending to the needs of HD Printing Press clients in a professional and friendly manner.

Ideal Candidate: 2 - 5 years experience
Salary/ Compensation: $11 - $15 per hour

  • Provides assistance to customers on order inquiries including in-store inquiries, online and phone inquiries
  • Creates and maintain online customer service center accounts and updates
  • Process orders and work in liaison with the production department
  • Processes online customer account creation
  • Responds to feature-related questions/ changes
  • Promote HD Printing Press solutions and services to in-store customers
  • Provide pricing information and aid customer estimate requests
  • Maintain account records and job ticket creation/tracking
  • May be required to proactively contact customers regarding their service and or account for special projects and promotions
  • Other duties as required

Qualifications & Skills

  • Strong interpersonal skills and a team player;
  • Proficient computer skills, email, word processing &, spread sheets.
  • Experience in sales and marketing is considered an asset;
  • Strong problem solving and prioritizing ability;
  • Enthusiastic with a desire to succeed in a highly competitive environment
  • Demonstrated professionalism, excellent communication, and customer service skills;
  • Ability to work under pressure with minimal supervision and handle many things at once.
  • Self motivated and flexible

About this company
HD Printing Press - Colours that define. We use cutting edge technology to provide high quality print solutions. We can provide...