CSR, Office Manager (Current Employee), Windsor, ON – August 17, 2015
Pros: Awesome staff
Cons: Extended hours weeks.
This is my favorite job ive ever had. I get to interact with clients daily in person and on the phone. They are flexible and generous with hours. I enjoy managing an office. It allows me to organize and rearrange things while i add new profiles and clients into the system. I also learned so much while working there and i cant wait until next year to learn even more. I worked in three separate offices and juggled the hours between the three. I had great supervisors at all three offices and they made me feel so welcome and comfortable it really made my job that much easier. I was very happy to go to work everyday and always expressed that in the way i ran the office. At times things can be stressful, but i found for the most part the clients just misunderstand and get defensive. My job was to calm them down and explain and keep them as a client. Which i found to be quite easy. All in all, this was a great place to work.
Tax Preparer (Former Employee), Ottawa, ON – August 10, 2014
Pros: interesting work.
Cons: seasonal and minimum wage
You pay for the course for the first year and are offered employment if your grades are well enough. Unfortunately it is a seasonal job. It is extremely satisfying to help people file their taxes and represent them with Canada Revenue.
fast paced dynamic interpersonal low pressure environment
Client Service Leader (Former Employee), St. Albert Ab – August 3, 2014
Pros: strong team support, individual flexability, personal responsability, helping others, team effort
Cons: season is too short
I have run the H&R BLOCK St. Albert Location for a few years now and have developed a pleasant work environment that has staff and clients insisting on my return yearly, I enjoy helping people with things they themselves find stressful and seeing the look of satisfaction when the job is completed. That applies to every job/ position I have held. Customer satisfaction is my first priority and frequently go the extra mile to ensure they will consider me the next time they have a need. A happy customer is repeat and new business. It has always been personally satisfying to be the best representative of a company philosophy that matches my own personal beliefs.
very fun and fast paced enviornment. The people there made me look forward to going to work
Seasonal Tax Preparer (Former Employee), Camrose, AB – June 24, 2014
Pros: free lunches on saturday, always showed appreciation, supportive and understanding
Cons: was only a seasonal position
I can't say enough good things about this job. The people were very understanding and supportive of a learning curve and very appreciative of the work you do. When I made mistakes they were there to help me out and to learn from them, when I did a good job they made a point of letting me know they noticed. The staff and management are all supportive of each other and work as a team. Everyone helped everyone out. Very fast paced work during peak season, dealing with many tax returns a day so the day went by very fast. Management would give sweet little gifts on special occasion like an easter basket full of chocolates for easter or flowers, and encouraged you to make work fun.
Customer Service Representative (Former Employee), Toronto, ON – June 17, 2014
Pros: goo energy with co workers and boss
Cons: the pay was not much
Well, we sold Jewelry and sometimes I doubt the we sold worth the price and that made me feel uncomfortable. But I really had and continue having good relationship with my former boss. I enjoyed meeting people.
Tax Professional (Former Employee), Toronto, ON – June 13, 2014
-Learned professional tax knowledge -The hardest part of the job is to deal with variety of challenge from customers The most enjoyable part of the job is to offer value-added advice to customer and gain their trust and satisfaction
Seasonal Tax Preparer (Former Employee), Brantford, ON – June 10, 2014
Walk in, check the briefing board. Then get signed into all programs and get started preparing tax returns. I learned all the steps in completing a tax return. What the procedures are at H&R Block Knowledgeable co-workers who were very helpful. Worked well with them. Hardest part of the job was trying to keep up with the clients when we got really busy. Most enjoyable part of the job was meeting new people and help them with completing their taxes
Fast-paced and self-motivated while maintaining exceptional customer service standards.
Tax Preparer (Former Employee), Victoria, BC – June 3, 2014
Pros: independance of self-paced working environment
Cons: independance of self-paced working environment
A typical day at work involved meeting clients, probing for relevant information, preparation of tax returns and submission of returns by E-file to Canada Revenue Agency. I learned an impressive amount of information regarding Canada and it's income tax policies and procedures. Management was always supportive. My co-workers were intelligent, trained professionals who were more than happy to provide mentoring and assistance. The hardest part of the job was attempting to find relevant tax rulings. The most enjoyable part of the job was dealing with clients on confidential manners while committed to addressing customer concerns with speed, accuracy and professionalism.
Receptionist and Tax Associate (Former Employee), North Bay – June 2, 2014
I loved working with my co-workers and meeting new people at the front desk, helping clients with tax questions both over the phone and face to face. I very rarely ran into problems but when I did I knew to ask my co-workers and get the problem dealt with. Clients were very friendly you got the odd one that just wanted to get in and out and not communicate very much but you still have to smile and be nice.
A typical day at work would be at Christmas time when we prepare different products t customers its alot of fun..I learned taking responsibly at work and be responsible paying for my bills and also responsible of the products we are sealing to people always show a good attribute at work even if you are in bad mood that the managements features and always help your coworkers and make any conflict between them. The most enjoyably time at work when coworkers helps one another and when the day goes very smooth. The hardest parts when conflict is arise between coworkers.
Receptionist (Former Employee), Merritt, BC – May 30, 2014
Pros: all the goodies to eat
Cons: the not so great clients to deal with.
As soon as I get there I do filing. Then there is calling to do in which I would call clients reminding them they have things to pick up or letting them know their taxes are done. Later in the day there is money to be deposited in the bank and mail to be dropped off. I learned how to deal with people, and communicate more with others. My co-workers were so helpful with every question I had. My boss was probably the best one I'll ever have. The hardest part would be first starting out and learning which papers to fill out, where people have to sign, and explaining what it is exactly that they are signing. You get the hang of it after quite a few people come in. The part I liked most about the job was the cookies and baking that some of the co-workers would bring in.
Cons: never had time for breaks and our lunch our was always cut short
I learned alot about preparing income tax for clients. It was a very good learning experience for me. I had a good team to work with everybody helped each other. The hardest for me was we had no time for breaks and lunch. It was new for me because I never did income tax and I found it very interesting to do and really liked my job.