District Manager (Former Employee), Ottawa, ON – October 10, 2013
Building a strong, client-focused team was essential to this seasonal business. Multi-tasking was a must. With 80% of our business falling within three months, there was no time for idleness. All staff had to be hired by December, trained in Policy and Procedure through January, and ready to go for February through April 30.
Tax Professional (Former Employee), Barrie, ON – October 7, 2013
Pros: personal skills development
I have developed customer service skill while working at there. My co-workers are friendly, they always be there when you need help. The hardest part of the job is the challenge of solving any problems that customers give you. The most enjoyable part of job is the sense of achievement when done the job perfectly.
This job was enjoyable as I had good people to work with.
Client Service Representative/Tax Associate (Former Employee), Peterborough, ON – September 21, 2013
Pros: clients leaving happy with their refund in hand.
Cons: clients leaving unhappy due to not getting the refund they were expecting.
Clients would come into the store to have their tax questions answered and have a tax associate complete their tax forms. The management and my co-workers were great people to work with and were always helpful. The hardest part of the job was to deal with clients who were not happy about the money they had to pay to the government. The most enjoyable – more... part of the job was to have clients leave happy with their financial return. – less
variety in the type of work, appreciation of what you do for someone which may seem simple to you but weight lifting for them
Tax Associate (Current Employee), Kitchener, ON – September 17, 2013
Pros: employees able to upgrade knowledge for cost of textbook, company subsidizes classroom expense
Handling phone calls, answering questions regarding filing of tax returns, or responding to Canada Revenue for clients that have filed and additional information is needed preparing various types of tax returns. Hardest part--adjusting and staying on top of the constant change whether it be different management or new tax law enjoyable--Helping clients – more... receive satisfaction by resolve problems with preparing their tax returns or their inquiries from Canada Revenue. As an instructor with either the Public courses or employee classes the satisfaction of seeing them learn and apply new skills and knowledge. – less
Very good ongoing training and professional development, leading to (mostly) seasonal employment and advancement. Money improves over time.
Tax Professional (Current Employee), Victoria, BC – August 13, 2013
Pros: atmosphere. clients.
Cons: exacting, demanding. hard work.
You must successfully complete H&R Block Level 1 public tax school courses to qualify for employment. Courses start mid-September every year. (A referral from an H&R Block tax pro can save you 50% off the cost of registration--up to a $150 value.)
You must take (and pass) refresher and advanced-level courses each year to move forward with the complexity – more... of tax returns you will prepare and pay scale and bonuses you will be eligible for.
A merit-based organization--generally speaking, if you produce, make few mistakes, and achieve above average client retention, you will do well.
Appeals to diverse ages, career paths. Popular with accounting students starting out, semi-retirees and others looking to augment income or have an outlet for their occupational energy.
Does not require mathematical genius to be successful. Tax knowledge, which you can acquire through the courses, common sense, and concern for clients' welfare are much more useful qualities. – less
I enjoy working at H&R Block because I like to help people with doing their taxes and understanding them
Good time management (Current Employee), Brantford, ON – July 20, 2013
Cons: wish it was long as i enjoy working in a office setting
I enjoy working at H&R Block because I like to help people with doing their taxes and understanding them. There is always something to learn everyday as taxes policies can change and no 2 tax preperations are the same. Management are supportive and assist in answering any question that may come up. Co-workkers arre supportive and eveyone likes to help – more... each other. The hardest part of the job is sometimes it can be very quiet when there is no clients in the office. – less