Receptionist (Former Employee), High Prairie, AB – March 27, 2015
I enjoy working at the front meeting people, answering the phone, filing, computer use, copying documents, etc. I did not enjoy vacuuming the rugs, taking care of the garbage and hauling it out to my car and hauling it away. company to cheap to get a dumpster. the clients are free to use our bathroom which I did not agree with. the program for the receptionist was not adequate enough to be able to take care of my mistakes without bothering the office manager. the co workers were polite and helpful to me. I had notes put on my wall of the desk to help me remember things to do according to the receipts, making appointments, etc. I reorganized the area where we store items so that we had enough room for the clients to get around with falling over the items. I unpacked the new chairs that was bought. I carried heavy boxes up stairs into the office and emptied them and broke the boxes apart to be able to throw them away.
Customer Service Representative (Former Employee), Toronto, ON – June 17, 2014
Pros: goo energy with co workers and boss
Cons: the pay was not much
Well, we sold Jewelry and sometimes I doubt the we sold worth the price and that made me feel uncomfortable. But I really had and continue having good relationship with my former boss. I enjoyed meeting people.
Tax Professional (Former Employee), Toronto, ON – June 13, 2014
-Learned professional tax knowledge -The hardest part of the job is to deal with variety of challenge from customers The most enjoyable part of the job is to offer value-added advice to customer and gain their trust and satisfaction
Seasonal Tax Preparer (Former Employee), Brantford, ON – June 10, 2014
Walk in, check the briefing board. Then get signed into all programs and get started preparing tax returns. I learned all the steps in completing a tax return. What the procedures are at H&R Block Knowledgeable co-workers who were very helpful. Worked well with them. Hardest part of the job was trying to keep up with the clients when we got really busy. Most enjoyable part of the job was meeting new people and help them with completing their taxes
Fast-paced and self-motivated while maintaining exceptional customer service standards.
Tax Preparer (Former Employee), Victoria, BC – June 3, 2014
Pros: independance of self-paced working environment
Cons: independance of self-paced working environment
A typical day at work involved meeting clients, probing for relevant information, preparation of tax returns and submission of returns by E-file to Canada Revenue Agency. I learned an impressive amount of information regarding Canada and it's income tax policies and procedures. Management was always supportive. My co-workers were intelligent, trained professionals who were more than happy to provide mentoring and assistance. The hardest part of the job was attempting to find relevant tax rulings. The most enjoyable part of the job was dealing with clients on confidential manners while committed to addressing customer concerns with speed, accuracy and professionalism.
Receptionist and Tax Associate (Former Employee), North Bay – June 2, 2014
I loved working with my co-workers and meeting new people at the front desk, helping clients with tax questions both over the phone and face to face. I very rarely ran into problems but when I did I knew to ask my co-workers and get the problem dealt with. Clients were very friendly you got the odd one that just wanted to get in and out and not communicate very much but you still have to smile and be nice.
A typical day at work would be at Christmas time when we prepare different products t customers its alot of fun..I learned taking responsibly at work and be responsible paying for my bills and also responsible of the products we are sealing to people always show a good attribute at work even if you are in bad mood that the managements features and always help your coworkers and make any conflict between them. The most enjoyably time at work when coworkers helps one another and when the day goes very smooth. The hardest parts when conflict is arise between coworkers.
Receptionist (Former Employee), Merritt, BC – May 30, 2014
Pros: all the goodies to eat
Cons: the not so great clients to deal with.
As soon as I get there I do filing. Then there is calling to do in which I would call clients reminding them they have things to pick up or letting them know their taxes are done. Later in the day there is money to be deposited in the bank and mail to be dropped off. I learned how to deal with people, and communicate more with others. My co-workers were so helpful with every question I had. My boss was probably the best one I'll ever have. The hardest part would be first starting out and learning which papers to fill out, where people have to sign, and explaining what it is exactly that they are signing. You get the hang of it after quite a few people come in. The part I liked most about the job was the cookies and baking that some of the co-workers would bring in.
Cons: never had time for breaks and our lunch our was always cut short
I learned alot about preparing income tax for clients. It was a very good learning experience for me. I had a good team to work with everybody helped each other. The hardest for me was we had no time for breaks and lunch. It was new for me because I never did income tax and I found it very interesting to do and really liked my job.
Friendly coworkers with new experiences and good management
Tax Professional (Former Employee), Brampton – May 27, 2014
Pros: enjoyable job, new experiences
Cons: short hours, challenging job
Work started at around 10 a.m. I had to file personal and family tax returns to the CRA, prepare instant refunds, issue debit-cards and bank drafts. I had to provide customer service giving necessary information and help guide clients make the correct financial decisions. I had to also collect payments and manage files. The coworkers were cooperative. The management was helpful. The hardest part was dealing with client brought fake documents. But the most enjoyable part was meeting new clients and experiencing new problems.
Tax Professional (Former Employee), Thorold, ON – May 15, 2014
Pros: good hours, excellent support
Responsible for preparation of income taxation during the tax season. Excellent guidance from management and support from associates. Hardest part of the job was dealing with clients who refused to accept the Income Tax Act and it's implications on their tax return.
Office Leader/Income tax Preparer (Current Employee), Kamloops, BC – April 28, 2014
Pros: excellent inter office support.
Cons: job is only seasonal or parttime
Interviewing customers to prepare their income tax returns. Assisting clients with Canada Revenue Agency. Answering phones and tax questions, receiving payment for services. Electronically filing returns. Paper filing past year returns. Helping to keep the office running smoothly so we can assist clients in a timely fashion.
This is a good job for those who do not need to work year round.
Income Tax Professional (Current Employee), Niagara Falls, ON – April 26, 2014
Pros: work around your hours of availability, and there are bonuses for goals met.
Cons: hourly wages do not increase appropriately and bonuses not guaranteed.
My day typically involves client service/satisfaction, based on their tax situation. It is my responsibility to make sure they get the maximum refund/lowest tax liability. I work on a computerized system and have to be competent of 3 different applications. There are all levels of experienced professionals in my office, but as the most senior person here, most of them look to me for guidance and procedures. Unfortunately there is usually a lot of staff turnover and you are never sure who you will be working with/for in the next season. The hardest part of the job is knowing your tax knowledge and having to explain to young clients that they have a balance owing to the CRA. The best part of the job is getting to meet so many different people on a daily basis and when you can find them more of a tax refund than they thought they would get.
Front Desk Receptionist (Current Employee), Stettler, AB – April 11, 2014
Pros: good people to work with.
I am a people person so this is why I enjoy my job. Tax season is here and its busy but that's what I like. The hardest part about my job would be talking to unsatisfied customers. But I can deal and take care of them in the most professional way possible.