Receptionist/Office Assistant (Former Employee) – Edmonton, AB – 26 January 2017
Opening Greeting clients, preparing paper and computer files for clients. When required finding files, and pertaining information. Assisting clients and tax associates with extra information they may require. Management in locations were great. Work place culture was a plus. Hardest part of the job was being able to multi function in many different directions as best as possible. Meeting all the wonderful clients we had, and working with them for a happy result.
Having clients leave satisfied
Having clients become irate when they had to pay Revenue Canada
Senior Tax Preparer (Current Employee) – Calgary, AB – 16 January 2017
Productive, help people to get the most out of their taxes, the management team is always there for support, workers work in a team environment, the most enjoyable part is when you actually make a difference in someone's life
District Operations Co-ordinator Calgary North (Former Employee) – Calgary, AB – 28 December 2016
H&R Block for me is not a good place to work, there is no security, the pay is horrible, and there are no benefits.
I was promised permanent year round with OT during season and regular hrs after, I did get a lot of OT, but the after hrs were cut to less than 20 a week and if I wanted more hrs I had to take a cut in pay.
The training for 1st and 2nd yr tax pro's is not complete and they are left fundling throughout the yr as the experienced people (?) do not want to spend the time training anyone.
MGMT does not know anything about taxes as they are all new and have never taken the course.
Being a DOC my manager was hard to reach and when you did reach her was not very forth coming.
Customer Service Representative (Former Employee) – Red Deer, AB – 8 February 2017
Bad Bad Bad place to work if you care about people. Spending time with clients and going the extra mile for someone will only get you yelled at and uninvited to come back next tax season. Its all about the money. This company changed the contract without telling anyone and often go through with illegal tax returns. if you have a conscience, work somewhere else.
Steady work hours
High pressure, constantly changing proices, poor and pushy management, no commission granted if office doesnt reach sales goal, shady activity.
Staff is good to work with. Management seems to never be around or communicate on the same level. Other wise its a great place to work, during tax season is the busiest time and where you have to comment your time 110%. Sometimes personal family issues come into play or may inter-fear and management make you chose your job ( especially during peak tax season which isn't fair) Any other time of the year they are ok to work with
District Manager (Former Employee) – Winnipeg, MB – 10 June 2016
H&R Block has experienced high rates of turnover with the management staff over the past 3 years. There is not a sense of job security. Decisions with pricing lost many customers and their decision to hold back tax professional bonus to compensate for their poor earning has lost a lot of staff. I loved the job and the staff at district level however it was very difficult to work for the new management who has now let go of 75% of their field staff.
Tax Professional (Former Employee) – Surrey, BC – 15 January 2017
H&R Block is a very good company to learn to start. From them, you can learn a lot, from professional knoweldges, software, cultures, to professional mannus, they will teach you everything. But somehow, the pressure is high, and you have to adapt with.
Tax Professional (Former Employee) – CA – 9 December 2016
I learned a lot about the personal taxation and the also enjoyed preparing taxes for the clients as I enjoy working with numbers, this way was also able to help completing taxes for my family and friends as well as added benefit.
Tax Associate (Former Employee) – North York, ON – 2 March 2017
I liked working with clients and being able to help them fill their personal income tax returns! Management was great and they let us work independently and only required us to report to management if necessary.
Senior Tax Preparer (Current Employee) – Chilliwack, BC – 10 November 2016
You are able to work according to your availability. Every tax season there are courses available for your own personal advancement in the company. It is really rewarding to help people get the most out of their tax returns.
Tax Professional (Current Employee) – Yonge & Steels (Centrepoint Mall) – 3 September 2016
Steady environment, you need to deal with an array of different people with different situations, co-workers and management are always available to assist with unknown or difficult issues that may arise.
The good part is taking 1 problem off peoples hands.
The bad part is not being able to solve all problems that come into the office.
Very challenging but interesting place to work with
Tax Professional (Former Employee) – Strathmore, AB – 13 March 2017
Working with different people everyday if very challenging but interesting at the same time. People are relying on you in explaining clearly and in details what is their refund or tax owing depending on their tax situation.
Able to meet lots of people from all walks of life
Excellent work environment which promotes working as a team
Receptionist (Current Employee) – St. John's, NL – 15 June 2016
I work for H&R Block on a seasonal basis ( which is the nature of the beast when you are working only during tax season). I thoroughly enjoy working here and look forward to returning again for the 2017 tax season. There is plenty of room for advancement within this company and they look out for their employees. A wonderful working experience!
Incentives to reach goals and rewarded through gift cards, staff lunches, family and friends discounts
Gets busy VERY quickly, need to be able to troubleshoot in-office problems in a timely manner ie: software glitches, long wait times etc.
Tax Preparer (Former Employee) – Owen Sound, ON – 20 October 2016
Manager of the local HR Block has no people skills. I have many years experience in Customer Service, and I would have never spoken to clients they way the manager did.
We went from a busy office to a lot of extra time of sitting around waiting for clients.
Manager can often be heard yelling other staff as well as yell at a client because they did not understand what she was trying to explain. If the client understood income tax then they would not be a client. Manager should never talked down to clients or her staff.
Senior Tax Professional (Former Employee) – Ottawa, ON – 31 May 2016
The typical work day for me was to prepare peoples taxes, help setting up appointments for customers and assist the reception when the office gets busy. I have learned a lot from the job, my customer service skills got sharper as each customer comes in with some dissatisfaction from the tax associates outside the company and sometimes inside the company. I have always tried to explain to the best of my ability to customers what is important on their returns and to be wary next year. Sometimes, management tries to help in tough situations, but I always manage to calm customers down on the phone or face-to-face, I enjoyed the high-stress situations it is like I work better when I am stressed. The hardest parts oft the job always made me feel like I can tackle it.
Client service professional (Former Employee) – Fort Saskatchewan, AB – 20 March 2017
When I started I had very little training. I was quick to learn the new tasks without little assistance. Work hours were amazing at my location. Lack of communication and under staffed made for some upset customers. Got great work experience dealing with dissatisfied customers.