UX Designer (Current Employee) – Calgary, AB – 24 May 2017
Not all areas of the company are the same, but overall the experience here is a positive one, they are slow to adapt to new change and after each tax season there is a long lull - they also maintain rolling contracts forever rather than making these people employees.
Productive,have fun helping the people of their taxes
Tax Professional -Level 1 (Former Employee) – Toronto, ON – 19 May 2017
In doing a through interviews to the client , it makes me feel accomplished specially the client is satisfied of what you are been doing of their taxes. I learned so much in how to handle different people and different scenarios of lives. In terms, of management they are organized in compliance of the company rules. The hardest part I encountered if the client suffered and owing, and trying to explaining and helping the client how to rid of for that. Of course, if there is a difficult of the job , there's also an enjoyable part like the client satisfied of what you have been explain it to them and getting a refund beyond on there expectation.
You are at the mercy of Office Leader and the District Leader
Tax Professional (Former Employee) – Aurora, ON – 18 May 2017
If either one takes a disliking to you, you will not be working much, if and when you do get to work, it will be up to the Office Leader to allocate the tax returns to you! So if you are not "in the good books" you will not be working much" if you are not working much, you will not reach your quota for the season, which will result in you not returning the following year!
Office Manager (Current Employee) – Airdrie, AB – 17 May 2017
Very interesting place to work. The staff is very helpful and knowledgeable about all information that is required for the position.Its based on contract work but has benefits to becoming an all year round position.
Senior Tax Professional (Former Employee) – Edmonton, AB – 14 May 2017
Fast paced, long hours, low pay, huge amount of responsibilities from both company and government. Senior management out of touch with client objectives and daily office workings-change goals and procedures frequently.Company too focused on satisfying shareholders. Told repeatedly to push company offerings clients simply did not want.Training and expertise of staff deteriorating making for angry clients. Advancement, accreditation and privileges based on who you know not what you know. With the right mix of office staff, it can be fun at times, though. Enjoyed meeting, helping and educating MANY clients.
Income Tax Associate (Former Employee) – Edmonton, AB – 11 May 2017
Learned to prepare simple to complex tax returns and file tax returns using electronic software. Interview clients to get a thorough picture of their financial situation. Recommend additional services available. Uncover potential deductions and credits and advise against potential tax liabilities. Uphold the promise to deliver the maximum refund guarantee under the law of government. Establish outstanding business relationship with existing clients and build strong rapport with clients in order to spread work-of-mouth referrals from existing clients. Overall, a very rewarding experience.
Learning about the complexity of the Canadian Income Tax System, work with a great team of Tax Professionals
Work hours require flexibility. During peak weeks during the tax season, overtime but during less busy weeks, hours can be reduced.
Tax Professional (Former Employee) – Calgary, AB – 9 May 2017
Management only cares about making money and seeing as many clients through the door as possible. Training was lacking, and senior staff were too motivated to complete their own work to take any time to train new staff. Communication was seriously lacking, as staff were not given company emails. There was no means of effectively communicating with other staff in the office that worked different shifts, and District Managers were not very good at writing effective emails; BCC function was not used, emails were paragraphs long with no effective headers and not to the point. The company internal website was difficult to navigate and did not provide any sort of notification when updates were made. Scheduling for part time staff was so disorganized.
training and communication lacking, low pay, low "bonus", no benefits
First Year Tax Pro (Former Employee) – Kingston, ON – 3 May 2017
I was a first year tax preparer and although the job can be fast paced and somewhat challenging, I enjoyed the work and found the office staff helpful and great to work with! The payment software could be troublesome at times and as a tax pro I wish I had better training with that software. The pay was just above minimum... and I found it hard to justify the extra workload (second job) for the wage. The district management was poor. Little to no knowledge of tax prep or CRA. Even H&R Block policies were not known (i.e. the max for a cash back). I was not able to complete the last week of the tax season due to my limited availability. I originally was told that I was to work what I was available for and I made sure to let them know in advance my available hours. When I received my Record of Employment it stated that I quit. When I inquired why my ROE stated I quit, the district manager said; "We need to put a reason down and you quit so that was the reason." No sympathy or further explanation. They were not even able to show me the employment contract. For seasonal work... definitely not worth the months of training.
Customer Service Representative (Former Employee) – Ottawa, ON – 26 April 2017
Basic Clerical Office work, not very challenging if you have common sense. unreasonable pricing for tax returns ( this is coming from an employee) some of management know nothing about taxes and CRA. great work life balance as the schedules are to your own choosing. Minimum wage . no real advancement as you'd have to pay from your own pocket for training.
Easy work, Clerical Experience
Overpriced services which leads to frustrated customers
Agente de L'impôt (Former Employee) – Hawkesbury, ON – 19 April 2017
J'arrive toujours 15 a 20 min. d'avance. J'ouvre mon poste de travaille. Je classe les dossiers. Accueille les clients, j'ouvre leurs dossiers. Je prends les papiers du clients en prenant biens soins d'avoir toutes informations requises. Réponds au téléphone .