H&R Block Employer Reviews

A typical day at work would be making sure all clients are seen as quickly as possible and the tax preparers have all the information they require. Co-workers treat each other like family and are very friendly and easy to work with.

The most enjoyable part of the work was to do the best possible tax return for the clients and when clients were living the office happy, promising to come back the next tax season.

I would get their a half hour before my shift started to open up and get things running for when the tax pro's got there.I worked as a C.S.R. So I answered phones, booked appointments, entered clients into CIS , matched clients up with the tax pro most experienced to handle their specific tax needs and cashed them out after their appointments. I also – more... did the filing and pccp calling . I learned alot actually ... I learned how to book appointments how to cash out clients such as take payment or make up their cashback money orders or master cards .. I also learned alot about taxes and whats allowed to be claimed and whats not ...My manager was awesome ... She was more then willing to work with me and help me learn my job .Most of my co workers were great and very supportive ..I am a people person and usually get along with most everybody . The hardest part of the job was in the beginning when i just started but after that it wasn't bad at all .. I'm not afraid to ask questions if I don't know something . The most enjoyable part of my job was the people I worked with .. And I love learning and gained alot of valuable experience .. – less

*It provides very professional environment. A great place to work and learn
*I developed strong tax knowledge , Interpersonal & Analytical skills
*Management is very helpful and organized
*Co-workers are very efficient, knowledgeable and cooperative
*Because Tax laws are enormous and constantly changing, we have to attend the tax school for 3 months – more... each year. Still sometimes our abilities are not enough at different complex level of returns
*Helping people by providing tax advice and tax tips – less

-Back to back appointments for 8 hours.

-Outstanding classes offered

-Working with senior tax professionals

I worked part time for my Aunt whenever I was needed, which was mostly in the summers. I would do anything she needed, I was her assistant.
Filing, paperwork, customer service were just a few of the things i would do. It was great practice for me for when I started actually working.

great seasonal job with low pay and high expectations. I enjoyed working with the co workers and management.

I ALWAYS FELT COMFORTABLE ASKING FOR HELP AND VOICING WHAT I HAVE LEARNED TO SOMEONE ELSE NEEDING INFO. THERE ARE GLITCHES IN THE COMPUTER PROGRAM THAT SOMETIMES PRESENTED A CHALLENGE, BUT SOMEONE WAS ALWAYS WILLING TO PROVIDE THEIR EXPERTISE. I LEARNED THAT ALTHOUGH CUSTOMERS CAN SOMETIMES HAVE A BAD EXPERIENCE (THEY OWE $$$)--THERE IS ALWAYS A TAX – more... TIP THAT WE AS TAX PROS CAN PROVIDE TO END THEIR EXPERIENCE ON A POSITIVE NOTE AND THAT THE TRAINING I WAS GIVEN PREPARED ME QUITE WELL TO DO AN EXCEPTIONAL JOB AND THAT DOING TAXES IN THE RIGHT ENVIRONMENT CAN BE FUN!! I REALLY ENJOYED MY LEADER AND MY CO-WORKERS. – less

• Prepare professional tax returns for individual clients
• Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying
• Communicate with government officers such as CRA and EI officers to verify clients' tax information
• The hardest part of the job is to help the clients find their T4 lost – more... by ckecking CRA website
• The most enjoyable part of the job is to find the clients T4 lost on CRA website – less

One of the most interesting job that I enjoyed.
Many hard working employee.
Good service.

It was an excellent company that offered good experiences.
Enjoyed working with the co-workers everyday.
Multitasking was challenging at the end of the season.
I was able to identify needs and undertake tasks
and achieve consistent customer satisfaction.

My typical day at work is very busy, dealing with multiple things at once, answering phones, scheduling appointments, taking payments for income tax returns, computer skills, andswering many tax inquiries and dealing with people.
I have learned how to deal with multitasking in a very stressful job, dealing with members of the community, at a very stressful – more... time.. tax season!
My co workers are fantastic, we work and support each other as a team. – less

Team work is very essential in this organization. Everyone has own vital role to execute. Failure of one may fail the organization's objective.

Busy during tax season.

Management are good motivators and mentors.

Hardest part is handling difficult and impatient people, yet, enjoyable when you are able them to stay for their appointment.

Enjoyed working !! Increased my knowledge about various aspects , as to how to deal with people , communication skills and remaining calm in chaotic situations

-File tax return for customers, answer any questions related to their tax return and suggest eligible refundable/non-refundable tax credit.
-I learned customer service skills, taxation knowledge and co-operation skill working in a team.
-The co-workers are very nice and helpful. We all support each other and work as a team to reach some goals which – more... are set by management. For example: promoting master card sales, service grading rate.
-The hardest part is to meet the need of the customers. Some customers assume they could have refund each year, but that may not be true.
-The most enjoyable part of the job is to enjoy learning through acquiring experience. – less

enjoyable part is working as a team and co workers are very friendly, meeting new people and helping them , and learning new things. helping client when they walkout from our office.

Great job for someone who like to work with people. Can be quite busy at times and at other times can be slow. Management and staff are friendly and treat you wonderfully.

I was working at the front-dest as a receptionist, I look after for the client's appointment, answering the call.

Completed individual Tax returns. Interesting work, good training and support by co-workers.

Clients want someone that can provide them with an accurate return that will give them the maximum benefits of tax reductions. This was our main focus.