Position: Social Media Coordinator Location: Calgary Department: Marketing Status: Temporary Schedule: Weekends until April 30th Hourly Rate: $14-$16/hr
The H&R Block customer support team is expanding to include a Weekend Social Media specialist (temporary). This role will represent H&R Block’s branded voice in social media platforms, respond to client requests, comments and complaints and facilitate conversations around content that is meaningful to our customers.
The responsibilities of this exciting opportunity include:
Project management and execution of social activities
Management of social channels (including but not specific to Facebook, Twitter, Tax Talk Blog, LinkedIn)
Respond to specific customer audiences using the appropriate tone when engaging with those communities both onsite and on external social media platforms
Report customer feedback/questions to appropriate business areas
Support overall social media goals, objectives and strategies in all activities
Monitor specific audience related topics and report findings to appropriate stakeholders
The ideal candidate will have the following qualifications:
Bachelor's degree in marketing, communications, public relations or equivalent training
2 years online experience would be preferred
Ability to write grammatically correct and effective copy
Strong knowledge of Microsoft PowerPoint, Excel and Word
Knowledge of HootSuite, or similar brand monitoring platform
Web savvy with a keen understanding and passion for social media
Familiar with Facebook insights and other Facebook business tools is an asset
