H&M Employee Reviews

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eh
Sales Advisor (Former Employee) –  Toronto Gore, ON11 April 2017
if you wanna work all day and get paid minimum wage then go for it. if not, maybe retail isn't the life for you innit
try a bank or a hostel or maybe even a
Cons
salary
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Fun and high pace environment
Sales Advisor (Former Employee) –  Burnaby, BC7 April 2017
Fun place to work
High pace environment
A lot of cleaning and helping out customers
Rotated you, helped you not get bored at work
Co-workers are fun and helpful
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Toxic environment with horrible management and miserable two faced employees
Sales Associate/Cashier (Former Employee) –  Montréal, QC2 April 2017
A typical day includes literally running around the store. Every hour, your tasks change. So in a 6 hour long shift, you will be going back and fourth between different departments either cleaning, running or trying to remain sane.

On days when your short on staff (honestly every shift) you can find yourself being responsible for cleaning an entire department, processing transactions at the cash and being responsible for watching the fitting room. Please keep in mind that if you've ever walked into an H&M before you know that the stores aren't small so its almost impossible to do this alone.

The employees are horrible. Although a lot of them are friends, they've known each other for years outside of the store! So when new people get hired, don't expect them to welcome you with open arms. When asking for help, FORGET IT. they are extremely rude and gossip constantly about how you should just "know how to do this" Its a very negative and fake workplace. Picture yourself working with the girls from Mean Girls, thats how working at H&M is. Ask any one of the employees how their shift is going.. I promise you, they'll say their "Fed up of this"

Management is worse. None of them know how to run a team at all. They are extremely unwelcoming and two-faced. Please keep in mind, when they say: "Yeah its okay, its not a problem, sure!" its a lie and expect to find yourself in a horrible situation a few short weeks later.

Their on call system is jacked. IF your looking to make some extra money, just don't go there. Its very hard to get hours there. The most enjoyable part
  more... of the job: breaks and when the shift is over.  less
Pros
25% discount on clothing
Cons
Horrible management, either extremely long hours, or virtually no hours at all
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Good starting retail job
Sales associate (Former Employee) –  Ottawa, ON31 March 2017
Big work team, got to meet lots of coworkers and always had an enjoyable experience on the job. Some management positions should've been changed as they were not capable of managing people in an appropriate way.
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Fellow employees make the job
Sales Associate (Part-time) (Current Employee) –  Calgary, AB26 March 2017
Terrible management, terrible pay. Been working here part-time for many years, haven't had a raise in a very long time. This company is the worst to work for. Cutting back all part-time employees to 4 hour shifts! Not entitled to a break during the 4 hour shifts - this company needs to be reported to the Better Business Bureau. Absolute garbage.
Pros
None
Cons
Too many to mention...
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perfect starting job
Sales Associate (Current Employee) –  Laval, QC25 March 2017
I learned all my job skills at this company
great people and great training
fun and safe environment
depending on your availabilities you might not get many hours
very understanding for students
every shift is something new and fun
hardest part is finding skills to deal with customers
Pros
great environment
Cons
not enough shifts
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Fun and chill environment
Sales Advisor (Former Employee) –  Vaughan, ON22 March 2017
Company is a good company to work for, just the workload was too much to handle during my pregnancy. Training is really good and very detailed to help your success.
Pros
You get your birthday off and still get paid for it.
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It's great place to work
Sales Associate (Former Employee) –  Vaughan, ON18 March 2017
Depending on location it can be one of the most busiest stores. For me it was busy but you get used to the fast pace u have to be in. The pay may not feel like it's worth the amount of work you put in but the co workers, managers, and environment make up for it.
Pros
The discount was 25%
Cons
Pay
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Capitalism at it's finest
Part-time Sales Associate (Former Employee) –  Surrey, BC17 March 2017
The company does not care about the workers. To anyone who is applying, the longest shift you will get is 5 hours max and 1-2 shifts per week. The management does not care about the worker's concerns because they are more concerned about meeting sales quotas. I understand that if the store isn't making enough money that means less hours but if there is a high turnover rate in employees there is something wrong within the company and its policies. I highly urge that you do not apply if you are a student in university, you will not get shifts and you will no choice but to quit because you cannot pay your tuition working one 3 hour shift per week
Pros
literally none
Cons
No hours, it's a waste of time
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Fun Workplace, great atmosphere
Sales Associate (Former Employee) –  Mississauga, ON9 March 2017
My CO-OP experience was great had a lot of project to do from floor organization and interaction with customers and employees, enjoy being able to help customers and attend to every need.
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great team and atmospher
Sales Associate (current) (Current Employee) –  Dartmouth, NS27 February 2017
I have worked for this company on two occasions and enjoy every minute of this work place. it is fast paced, dynamic, and excepting of all team members goals.
Pros
great enviromment, great team, great management
Cons
short shifts, lots of competition for hours.
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Where Favoritism and Nepotism live !!
Department Manager (Former Employee) –  Calgary, AB23 February 2017
Worked at H&M for almost 5 years, it was a great place to work in the beginning but things started going down hill after 2 years. Favoritism and Nepotism was the best practices that the Support office did. The best place to work survey was a joke and was always rigged. Overall was a great place but it's Leaders at the Support office were people with little or no skill.
The salary was peanuts and their expectations was through the roof.
Its great for part time as you dont have to deal with the useless support office. No overtime but they expect you to give your life to the company. You can have advancement opportunities only if you sucked up to the corporate office leaders.
Pros
Fashionable clothes
Cons
Long hours, no recognition, favoritism . No advancement
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Decent Staff
Sales Associate (Former Employee) –  Surrey, BC21 February 2017
Filled with continuous work loads, and lacking empathy for staff often when an associate is placed into a department they are given little support during busy hours.
Pros
Flexible hours
Cons
Lack of positive work environment
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Such a great experience
Sales associate (Former Employee) –  Edmonton, AB20 February 2017
Honest a typical shift would be working in fits helping people and delivering great customer service as always working the floor doing the running but also never getting my break having to pick up alot of slack from other people that would show up extremely late. I've learned soo much and got to work with amazing people who are happy all the time the hardest part about the job was the management team they were very unorganized and fail to really take care of their employees but the most enjoyable part was the diversity and eye-opening experiences of different people who all share love for the same brand
Pros
great people
Cons
not organized
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Family like environment
Sales and Training Associate (Current Employee) –  Mississauga, ON14 February 2017
There's always something productive to do when working, and always friendly co-workers. The management always pushes you to improve and grow with the company if you feel so.
Pros
Co-workers
Cons
inconsistent part time hours
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Welcoming
Sales Advisor (Former Employee) –  Coquitlam, BC10 February 2017
All staff were welcoming and very professional. Management showed great organization and were very understanding to all their employees.
Pros
Staff parties
Cons
None
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Amazing employer!
Merchandise Manager (Current Employee) –  Toronto, Canada10 February 2017
A great company to work, where the opportunities are endless. The workdays are always different, with new challenges and learnings. To top off the great work environment, the benefits are great! I would recommend H&M to anyone looking to get into the fashion business.
Pros
Fast paced, challenging, great benefits, great opportunities
Cons
requires someone who can handle heavy work load and fast pace environment
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H&m
Cashier and Sales Associate (Former Employee) –  Calgary, AB9 February 2017
an amazing atmosphere with great regular customers.Management was amazing and constantly would push us to hit better sales goals which i greatly appreciated as I enjoyed the challenge.We would often deal with angry customers but I never let it bother me as I take very few things personally.Overall a great experience and company to work for.
Pros
employee discounts on new clothing
Cons
the hours were never set, it was basically on call or whenever they desperately needed someone.
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Unethical, Unprofressional and Abusive Workplace
Sales Advisor (Former Employee) –  Winnipeg, MB30 January 2017
Bullying, Poor Communication, Low Pay/High Work Load, Unethical Shift Hours.

This company is good at marketing their work place but the management at this particular store is very unethical. The turnover rate is extremely high and the people who have quit have all experienced this. I just want to highlight my points so people applying can read about what goes on here. I left my job there due to these circumstances and stand by all these observations.

Managers belittle other managers to employees, managers talk down upon other employees to employees. This creates a culture of negative gossip in which employees will want to befriend the managers in order to not be bullied. This also creates a culture of fraternization. Respecting the power figures is of certain importance, any feedback is met with no changes what so ever.

Pay is minimum wage. You are on your feet your entire shift, breaks are frowned upon you can get between 4-9 hr shifts. Be prepared to be standing this long as well as running around. The job itself as expected is doing cash, customer service, processing shipments and putting out new clothes. Your functions will change every hour. Some days you will not get a break, you could be working until midnight and work at 7am the next day. This is EXPECTED. You are expected to work these types of hours for minimum wage. You will notice there is little to no consistency with the management, most will do whatever they want, this confuses employees on what the standard operating procedures actually should be creating a really difficult environment as there's no
  more... real direction, especially with managers talking badly about other managers.

Part time employees do most of the work for minimum wage and there isn't enough of them. Managers are paid well with benefits. However the environment at my store was extremely toxic. I think the company has a good direction but they do not have the right people executing it at certain locations.

If you are a looking for a part time job I would look elsewhere, it's marketed as a "fun job" but there's virtually no fun involved. You are expected to work in silence some days for increased productivity. Missed breaks happen often, long hours with incomprehensible tasks. A task may be to clean an entire department by yourself, help customers, do cash, and expect everything to look according to standard by the end of the night without help from others. Customers will clearly note there isn't enough people. If the company thinks this produces productivity that's up to them but everyone else can be the judge of that. Don't be deceived by their marketing, behind the scenes it's not well run. Lack of training in managing people as well as human resources is quickly seen.
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Pros
Friendy co workers, Clothing discount
Cons
Bad management, low wage, unethical practices
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Fun workplace
Sales Associate/Cashier (Current Employee) –  Barrie, ON27 January 2017
Very fun place to work, co workers are hard working and make you feel right at home. The job as a whole is a great experience where you get to meet new and interesting people everyday and get a head start on new and trendy fashion styles.
Pros
Great coworkers
Cons
none
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Overall rating

3.9
Based on 3,401 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.7
Job Security/Advancement
3.5
Management
3.4
Culture
3.9