Pros: 25% discount
Cons: long hours for unfair pay
First thing in the morning would be floating the tills, hence I'd have to come in ten minutes early. The shop doors would be opened at 9am and most days we have customers through the door straight away.
The store was never really quiet. So having to provide excellent customer service, to serve customers on the tills, put out all delivery and make sure the fitting room and shop floor was always tidy.The expectations were very high but I managed to follow the simple rules and get my work done.
H&M is a very busy environment and we get many tourist through the door. Having to provide customer service to non English speakers was tricky but eventually learned how to communicate with our customers.
For bettering my customer service skills in general, I had finally felt appreciated after being spoken to by head office and management for providing expectational service to our everyday customers.
The management I feel are unprofessional as there is favouritism between staff and management, unfairness, bullying and gossiping. This type of behaviour has made me struggle to try and learn to enjoy my job. But my self and co-workers have managed to get through each day as a team.
I though the weekend we're our busiest days until Christmas was round the corner. As soon as we were in December, We were ridiculously busy almost every day. There would be queues at the till point going half way down the store, Children throwing clothes everywhere, Careless and rude customers demanding to find an item, and to top it all of, Head Office were cutting down on hours which left us short staffed most of time. All of this went on for a whole month. This was truly the hardest experience so far with the company.
Most enjoyed part of working at H&M are working with my co-workers. I've enjoyed every bit of working with them and have been educated me allot.