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H&M
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251 reviews

H&M Employer Reviews

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Salary/Benefits
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Daily Summary of a H&M shift breakdown
Sales Associate (Former Employee), Manhattan, NY – May 26, 2013
Pros: 25% discount, special campaigns with designers, opening of new stores.
Cons: stressful work environment
As a H&M worker your divided into areas. In the morning as a opener u will be responsible to process all new garment that was delivered the night before. Mid's responsibility is to provide customer service on the sales floor and fitting rooms and registers. Closers are responsible for running back all garments to there right departments. Cleaning and – more... maintaining all departments in standard with also providing excellent customer service. – less
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a great place to work in
sales (Former Employee), Poland – May 24, 2013
Pros: good sales
Cons: not nice customers
It was a great experience. I have been working there for not long time, it was after school job, but I have learnt lot of things. I got a very nice sales as a worker, my co-workers were fine, most of them were much older than me so they didn't talk to me very often - that was not really nice, but castomers were usually fine, management fine.
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great place to work
Sales Advisor of the Mens Department (Former Employee), St. Louis, MO – May 23, 2013
It was a fun but hardworking place. Its located in the mall so i can across some very interesting people
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H&M Sales Advisor
Sales Advisor (Current Employee), New York, NY – May 20, 2013
You must work really hard and you may not have so much of a social life but the pay is well.
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Great place to work when managed well
Sales Advisor (Current Employee), Atlanta, GA – May 20, 2013
Pros: great pay, benefits, travel
Cons: advancement usually means relocating to another city
Great company to work for when management follows the training of H&M.
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very organized, great benefits
Sales Associate/ Assistant Visual Merchandiser (Former Employee), New York, NY – May 18, 2013
hard work, long hours, such a creative and well structured company
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Productive and Fun work place
Customer Care Rep II (Current Employee), Chicago, IL – May 17, 2013
Pros: the company values.
Cons: the demanding schedule.
I really enjoy working for H&M Call Center. Its a very fun, free spirited, straight forward environment. My co-workers are awesome, everyone pretty much gets along and supports one another.

There is a lot of potential for growth and advancement if you put forth the effort. There are so many stores in the US that if you enjoy retail you will have the – more... opportunity to transfer out of state.

The hardest part of my job would have to be balancing work and my personal life. This is definitely not a company for people with children. The schedule is very demanding.

The upside is the atmosphere and the people make you feel like they're a part of your family. – less
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Productive and fast paced environment
Sales Advisor/Stock Team Advisor (Current Employee), Las Vegas, NV – May 17, 2013
I've learned that H&M isn't just a typical retail job. You're there to work, and work hard. Different from other retail jobs I've had, H&M is a lot more fast paced and full of tasks to complete throughout the day. My duties include anywhere from preparing garments to be displayed on the sales floor, replenishing merchandise as needed, cashier duties, – more... store maintenance, etc. At times, it can be overwhelming, but with a good team to work with, such as mine, it makes the day go by smoothly, as it should. Management is on top of their game making sure our store is up to standards for our customers and employees. Although, there are definitely rough days where the overwhelming-ness and stress take over due to all of the tasks at hand needed to be completed by a certain deadline, whether it be 2-4 hours, it seems and IS impossible at times. But, our happy and most enjoyable days at H&M are simply when our managers have an understanding as to why a task hasn't been completed and still proceed to give us a pat on the back for our effort. – less
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Great place with great people to help you advance in the company
Sale Advisor (Current Employee), Maplewood, MN – May 16, 2013
Pros: one hour break available for 7 or more hours shift work.
You start your day with looking at the scheduele to see what you are scheduele in. There on you fullfill your duties and also assist customers. Depending on the traffic, projects may be given to you to accomplish. Manager and co-workers are available for any questions that needs to be answer
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Cool place to work
Department Supervisor (Current Employee), Pittsburgh, PA – May 16, 2013
I've been there for 5 years. It's a great place to work. Awesome staff, great benefits, fast pace. Great values!
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Fun workplace
Sales Assistant (Current Employee), Aberdeen – May 14, 2013
Pros: good skill building
Cons: long hours, on your feet all day
Helped my confidence greatly as required to cope with difficult situations on the cash desks and phones with customers.
Can be very busy, working as a team helps the workload that can sometimes be quite a lot.
Learnt a lot from the company within myself.
Personal skills improved such as pace, communication skills, time keeping and organisation skills
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Nice workplace
Sales Advisor (Former Employee), Prague, Czech Republic – May 13, 2013
Good salary, realy nice co-workers, great experience for me
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A workplace that always takes you on a joy ride
Visual Merchandiser (Current Employee), Wayne, NJ – May 10, 2013
Pros: long breaks, great pay
Cons: not enough staff
A typical day at work would be checking for any updates that may be needed throughout the store, checking department books for any changes within a department. If so, partnering with that department manager to ensure that the set up is 100% according to H&M guidelines. When a manager is not present, and I have to do the entire set up alone is when the – more... job become hard. One of the things I believe is lacking with the management staff is teamwork, if they do not learn how to work together then we will never be to get everything done. Another task that I do throughout the day is check to see if there are any garments or accessories that may be need for the following windows, this task is usually one of my favorite parts of the job. Some of my co-workers also are a great help when it comes to finding garments as well. Working at H&M I have learned so much and done plenty of things that I wouldn't have ever though I would be able to do. The one thing that stands out the most is being very detailed. When it comes to being a visual merchandiser at H&M very thing you must be very detailed orientated. – less
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Productive and Serious
Sales Assistant (Current Employee), Lakeside Shopping Centre Essex – May 9, 2013
Whilst I've been working at H&M I've learnt many values for example I've learnt the values of good customer service can go a very long way.
I've learnt also how to work in a team or as an individual.
I've learnt also about the role of management and how hard their job can be, that their looking out for their customers best interests.
The hardest part – more... of this job is being on tills, For example when I have a long shift sometimes my whole shift can be on tills, but you always have to remember to be smiling, well manored and also approachable, because this drives customers back, but also putting out a good word to family and friends.
Overall I enjoy my work, I enjoy working with the public, but also whilst learning about current trends on the high street. – less
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Productive and friendly environment.
Sales Associate/ Seasonal (Former Employee), New York, NY – May 2, 2013
Pros: it was in the heart of the city.
I love fashion and helping people. Enjoyed meeting and helping customers from all over the world. It was a very fun and upbeat environment.
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Productive, learning experience. Fun and enjoyable.
Full-time Sales Advisor (Former Employee), Exton, PA – May 1, 2013
Pros: we had free lunches sometimes and an hour break for long shifts.
Cons: if an employee called out, we would have to pick up the slack.
Fast paced, I enjoyed my work days because I stayed busy. My managers were helpful, and on an equal level with the employees. The hardest part was getting our shipment finished and on the sales floor.
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Fast paced work enviorment with diverse clients
Sales Associate (Former Employee), Manhattan, NY – April 30, 2013
Pros: music, diverse people
Cons: n/a
Supplying the customer with reliable service, answering questions providing sizes patience and a friendly smile. Greeting customers, and cashing them out.
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fast and unhappy place
sales assistant (Former Employee), High Street Kensington – April 30, 2013
Pros: good holiday
Cons: stressful
Open the shop and serve the customers. Be more patient and deal with the difficult situations. Management usually do not encourage and listen to the staff. The colloquies are mostly very helpful and good team work.
The hardest part of the job are; I think they do not hire skilled management and sometimes when you have difficult customers you can get – more... so much stress.
I think the enjoyable part of the job are; you always meet different kind of people and see how some people can change with your approach. Another thing is when my customers leave the place with a happy face because they liked customer service. – less
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Busy and fast pace environment
Sales Advisor (Current Employee), San Francisco, CA – April 30, 2013
Pros: coworkers
Cons: short breaks
Work is always busy, you constantly have to multitask. They give you different functions every two hours which makes the time goes by faster. You go to the cash register, running garments to their departments, and fitting room.
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Upbeat and fun work environment
Sales Associate (Current Employee), Portland, OR – April 25, 2013
Pros: fun atmosphere, and family-like co workers
Cons: high standards with minimal staff
Working in a fast pace fashion retail environment like H&M not only makes working fun, but it is easy to be passionate about the product you are selling. A typical day consists of running garments from the fitting room back to the floor, cleaning and merchandising product, processing shipment, ringing up customers and processing returns, setting up – more... campaigns and sales and actively interacting with customers on a consistent basis.

The work environment and management is like family and H&M stands behind their "One Team" value.
Although working here is very enjoyable, the amount of product sent to the stores often overflows the sales floor making it difficult to keep clean, run garments and help customers find what they are looking for. H&M standards are set too high for how many hours are given to run the store and employees are pushed to work faster and more efficiently rather than provide support with more bodies on the floor. – less
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About H&M

H & M Hennes & Mauritz AB (operating as H&M) is a Swedish retail-clothing company, known for its fast-fashion clothing – Read more