Support Representative (Windows & MAC Support)
Gurulink - Toronto, ON

Title: Support Representative (Windows & MAC Support)
Location: Toronto, Downtown (Near University & Dundas)
Duration: Permanent
How to apply: Include resume as MS Word attachment
Compensation: 60-70K/yr + Bonus + Benefits + 3 weeks’ vacation + 2 personal days + plenty more (see below job description)

SUPPORT REPRESENTATIVE (WINDOWS & MAC SUPPORT)

We are looking for a Sr. Technical Support providing 2nd level support across the organization with users across multiple locations including remote. Ensuring a timely response time to resolve all end-user IT related service requests on a first-call basis to ensure efficiency and top notch customer service is provided through energetic, empathic, proactive and creative problem solving.

RESPONSIBILITIES:

  • Provide phone/e-mail and in-person support (when necessary) to all business units and associate job levels.
  • Identify critical system outages, communicate, escalate, update and ensure resolution.
  • Keep management well informed of trending and look for process improvements and efficiency within the group.
  • Build and maintain strong team and end users relationships.
  • Provide top notch customer service through an energetic, empathetic, proactive and creative attitude.
  • Willing to teach and learn.
  • Able to excel in a team environment or working alone and with minimal supervision.

REQUIREMENTS & QUALIFICATIONS:

  • 3 or more CONTINUOUS years of experience supporting both platforms: Windows and MAC
  • ACTC (2-3 yrs experience)
  • Adobe Creative Cloud (PhotoShop, Illustrator)
  • Active Directory, Altiris, Citrix, VPN, MS Office, Various In-House Apps
  • Mobile Support (Blackberry, IOS, Android)
  • ITIL Certification
  • Log/track all incoming requests/incidents
  • Escalate to second/third level support teams where necessary
  • Trending analysis and reporting

ADDITIONAL BENEFITS:

  • Group RRSPs & company match
  • Maternity top-up
  • Wellness subsidy
  • Scholarship program
  • Company-wide peer-to-peer recognition program
  • President’s Circle Awards
  • Service anniversary recognition program
  • Paid 2-week sabbatical for every 5 years of service
  • Free flu clinics and wellness events
  • Public transit discounts
  • Ticket and event discounts
  • Personal prayer rooms
  • Games rooms
  • Automobile fleet for use by all associates
  • Company volunteer event and paid day off to volunteer
  • Matching charitable gifts

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About this company
GuruLink provides customized, end-to-end solutions and services that are designed to simplify the recruitment process and make it more...