GTECH Employer Reviews

Enjoyed the call center atmosphere. As a previous work experience mainly in call center enviroment, enjoyed the management asking for my opinion and advice on the center.
Employer was very up to date on training skills.

Great job worked on the phones most of the time helped tech on site installing lottery systems .

Receive new operating system without any training. Management just expected everyone to know it. Hours very long 12 hr shifts in which at times there was no work for 9 of the 12 hours.

Pay was not great, but it did give a way for a college grad to get some exp under them. Left this job for Lockheed martin in hopes of growing my IT career.

A great company begins with great leadership. This company is starting to lose its way. Management is more focused on check the box processes rather than engaging employees.
You'll get ahead knowing the right person and being in the right place at the right time. Not, how hard you work, how smart you are or how much potential you might have.

There – more... is very little career development opportunities for the middle and ground level. Annual promotions happen mainly at the top. – less

Job security is present, evolving still in development. Typical 8 hour day answering up to 80 calls daily, for customer technical support. Multitasking, and assisting customers in over 10 states. Job knowledge is a must, I've learned each and every call is handled accordingly to the circumstances, but the basics remains the same, professional, courteous, – more... prompt, knowledgeable, confident and resolution.Management: open. Peers, great team players! The hardest part of the job, if I'm unable to resolved an customer issue over the phone. The most enjoyable part is resolving and satisfying the customer over the phone. – less

I held three different jobs during my years at GTech:
HR Coordinator
--HR Benefits and new-hire orientation
--HRIS information management (reporting, data entry, data cleanup, and HRIS projects), using Excel, Access, and HR Vantage.
--Worked hand-in-hand with the Director of HR in setting up the HR department for our new offices in Boca Raton, Florida, – more... and our sites in seven countries in Latin America.
--Made international travel arrangements for the Director and several expatriates.
--Liaison between Corporate HR, our relocation service provider, and the employee to ensure a smooth transition.
--Produce and ensure approval and tracking of all job requisitions for all sites throughout Latin America.
--Other administrative duties included calendar management, presentations and reports using PowerPoint, Excel, and Access.
--Set up and maintained the region’s first Personnel files system.
--Prepared the region’s first HR database.

HR Representative
Similar responsibilities as detailed above, and the following added responsibilities:
--Work on salary administration and other compensation projects, such as annual incentive programs, job/grade analysis, and other compensation employee actions.
--Work closely with the Director of HR on various employee relations issues, coordinated the annual Employee Summer Picnic and End-of-Year Festivities Party.
--Generate job descriptions as needed and ensure grading maintained internal equity using salary administration guidelines.
--Council management and employees on HR policies and procedures as needed.

HRIS Analyst
Was promoted and relocated to the company’s corporate headquarters in Rhode Island, specifically to work with the configuration and implementation team for SAP HR 4.5B. Some of those responsibilities were:
--Data integrity analysis through the careful preparation of ad-hoc reports used to test data for recently configured data fields using SAP HR, Excel, and Access.
--Prepared reports using excel for the purpose data migration.
--Supervised our data entry clerk, providing training and daily (database for over 1,000 employees).
--Responsible for our EEO-1 report (all US employees).
--Provided ad-hoc reporting for management, upon request.
--Prepared end-user training material, and provided training and technical support to end-users in the US and around the world. – less

- Awesome team
- Management cares about you
- Learn something new everyday
- Always keeps you on your toes

I had the opportunity to work with a fun sector of business. Gtech provides lottery services, including supply orders and technical support

Everyone was great to work with... and typical day at work would be coming in setting up my phone and connecting in... throughout the day we would have to make serval calls out and recieve even more coming in. Cutomers would need to take training on the new lottery machines and I was the person to set this up for them. I also booked travel for the trainers – more... and handle all their moeny records. – less

A typical day consists of data entry, processing, answering phones, troubleshooting, creating reports.
I learned a lot while working here, how to create/modify command macros, create sql queries, manipulate Unix based database tables among many other things.

I acquired expection skill set with customer service on all levels, also acquired training as a call center manager.
Exceptional mangement team to work with and for.
I have worked wit very talented team.
There was challenging moments, but thanks for the supportive team and managemnt, enjoyable part of the job was never a dull moment.

Job is always Different!
Sometimes you are helping guest. You Trouble shoot Machine problems, Communication Problems.
You pull standard preventive Maintence.

Great management!! Too bad I was only a temporary employee.

if you like doing other peoples job ,this is a great company.why they would hire a 400lb man who cannot climb a ladder is beyond me.this company is a joke

It was great to work with a sector of the business industry that included technology as well as customer support.

hard too navigate your career. learned a great deal about computer networking a wide area communications

I always had a variety of tasks to do each day and very unpredictable days. I learned so much at GTECH! Computer programs, politics, and learned about the corporate way. Managers weren't only managers, they were your friends. Co-workers are so friendly. They are like your second family. The most enjoyable part of the job was the people I worked with – more... and the team work that was demonstrated by all. – less

GTECH was founded with the win of the first Rhode Island lottery in the late 1970's. It has been the leader in worldwide lottery system design, architecture and operation since then. It has strong management values and hard-nosed financial processes. In 2004 - 2005, it was bought by Lottomatica, Europe's premier lottery operator but remains master of – more... its own technology. – less

entrada de trabajo a las 8 de la mañana en el cual empezabamos el recaudo de facturas entrega de dinero cada 2 horas y cierre de caja a las 6:30 de la tarde