Pros: focus on customer issue resolution as a team effort
Cons: lack of managerial support
Each day would be a reactive, instead of preventive, endeavor to resolve customer complaints. A business with the greatest potential for customer satisfaction, and high quality products. However, lacking the need for strong management to provide direction. Customer satisfaction is defined as the number one goal in words, but lacking in execution. Co-workers are driven to do whatever is needed to resolve issues, but they are not provided the tools to make long term changes that would prevent many recurring customer issues. The hardest part of this job is the frustration with the day to day "fire prevention," which prevents much needed root cause analysis of issues, and long term business/manufacturing process changes. No managerial support to accommodate making the necessary changes. However, the most enjoyable part is resolution for customer issues, and working with the SAP computer system.