Groupe Encore is a privately held Canadian company specialized in providing corporate clients with the best in business travel. We focus on delighting travelers and slashing prices on their business travel. Our clients are global leaders in multiple industries, and our service provides them with dedicated travel counselors, a customized web portal to book travel as well as tools to manage budgets and measure best practices.
We are also a partner of Globalstar, a global network with more than 3500 locations, 16,000 staff and 14 billion under management globally.
Web site: http://www.encore.ca
WHAT YOU'LL BE DOING
- As part of a team serving a handful of clients, you will support colleagues and ensure our customers are delighted.
- Help travelers & corporate travel arrangers plan and book their travel.
- Build relationships with your clients, learn their preferences and offer them options based on price, preference and their overall travel experience.
- Provide expert advice to help clients make the right decisions regarding airlines, airports, hotels and other aspects of corporate travel.
WHAT YOU BRING TO THE TABLE
- Must be bilingual in English and French.
- You love getting to know clients and building professional relationships in person, over the phone and virtually.
- Responsible, dependable and can be counted on to go above and beyond.
- A self-starter who is willing to present new ideas both to clients and to company management.
- Diploma in tourism, or a travel related certification.
- More than 1 year of experience as a corporate travel agent.
- Working knowledge of Concur and either the Sabre or Travelport GDS.
- Proficiency in MS Office is also required. (Word, Excel, PowerPoint, Outlook)
IN RETURN, YOU WILL RECEIVE
If selected for this role, in addition to the wage, successful candidates will be eligible for the following benefits upon completion of the probationary period:
- Group RRSP and Insurance plan
- Subsidized gym memberships
- Subsidized education program
- Employee referral program
- Access to IATA card for discounted personal travel