Consumer Service Agent
Groom & Associates - Pointe-Claire, QC

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Consumer Service Agent

Permanent Full-Time Position
Location: Pointe-Claire, QC
Bilingual: French & English (Spoken/Written)

This position reports to the Consumer Call Center Manager

Objective: Provide exceptional and courteous service to consumers and promote the brand. Deliver knowledgeable information to protect and grow the Brand.

Key Position Responsibilities:

- Respond and record all consumers' calls to effectively resolve concerns and offer satisfactory information to consumers. Answer, record and resolve daily E-mail communications
- Enter orders in system for Warranty product replacement, and spare parts and accessories orders on a daily basis to maximize customer satisfaction
- Issue return authorizations for consumer's warrantable replacements, and ensure the company policies are implemented

Qualification & Experience:

- Minimum of 2 years Customer Service experience in a call center or in retail
- Excellent bilingualism (French & English-spoken/written)
- Computer literate in Multi-applications (MS Office, Outlook, Word, etc.)
- Experience/Product knowledge in the small appliances sector is an advantage

Key Attributes:

- Good personal inter-relations/ positive attitude
- Meticulous, attention to details
- Great communications skills
- Organized & self-prioritize daily tasks
- Good leadership skills


Indeed - 10 months ago - save job - block
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