Pros: welcoming work enviroment
Cons: no insurance
I would like to start with the most enjoyable part of that job, providing customer service. I really enjoy bringing security to my clients. The fact that I know my job, and I am willing to go beyond the measures of providing "front page" customer service. I always keep in mind, I am also a customer to someone else. So I make sure I treat people the way I would like to be treated. I can honestly say there is nothing hard about that job. My co-workers and I were like family. The management was overall great. The things I learned during that experience is how to remain bias when trying to resolve complaints. My typical day at work consist of arriving at 8am, get my coffee prepare, clean my desk, log into my computer and pull up all 12 screens, log into my phone, put my smile on, and take my first call. I try to make my first call a really good call, build a trusting relationship with my client so that the customer isn't second guessing my position nor the company. After getting through that first great call, the rest of the say is a breeze. Next thing you know, I am clocking out at 5pm. Thankful that I was able to turn a customer frown to a smile. Then home to my family preparing for a better day tomorrow.