Mailroom Clerk
Grenville Management and Printing 8 reviews - Burnaby, BC

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Position: Mailroom Clerk

Excelling in client service is at the heart of everything we do at Grenville Management and Printing. Grenville is owned by Grenville Management Inc., a company with a proud 40-year history in providing a range of specialized outsource services and printing services to clients and the public. Across Canada and the United States, Grenville offers its clients knowledge, expertise and innovation in access, office, printing and document management so that they can focus on their core business. Grenville staff provide advice, experience and creative skills that clients rely on to look after their facility and document management needs. As a thriving company, enjoying a steady pattern of growth and success, we're looking for the right people who value diversity, career challenges and opportunities, and who also share in our passion for excellence. If these attributes match your qualifications, and you are prepared to exceed the expectations of our clients, we welcome your response.

Reports To: District Manager

  • Sign for, record and direct all incoming Canada Post and courier deliveries
  • Deliver, slot, pickup and sort all incoming and outgoing mail
  • Letter mail and small boxes are slotted according to department and collected by employees
  • Process internal and external mass mailings
  • Notify individual staff by e-mail or telephone of larger boxes and deliveries
  • Calculate and affix proper postage to all outgoing Canada Post letter mail and parcels; ensure mail is properly stamped
  • Meter outgoing Canada Post mail
  • Process all outgoing UPS and Purolator courier shipments
  • Add/delete mail slot nametags as required
  • Receive incoming couriers and notify intended recipient(s) as soon as possible
  • Order postage and courier supplies as required
  • Process interoffice mail in accordance with courier pickup/delivery schedule
  • Customer service: answer any client’s inquiries regarding mail, courier items and supplies; respond to incoming email inquiries if applicable
  • Maintain accurate records of urgent business mail delivery
  • Ensure all lookups mail are processed, counted and logged
  • Maintain shipping supplies
  • Order waybills for Reps
  • Work in conjunction with supervisor to formulate process improvements for the mailroom
  • Other duties as required


  • Ability to lift 50 lbs on a consistent basis
  • High attention to detail
  • Must verify accuracy of addresses and perform address lookups

Working Conditions:

  • Competing priorities and tight deadlines


  • Completion of secondary school
  • 6 months to 1 year prior experience in customer service/office services/mailroom
  • Knowledge of MS Word, MS Excel
  • Knowledge and experience using postage metering machine, UPS Connect, and Purolator Shipping systems (an asset)
  • Basic math skills
  • Knowledge of a variety of mail equipment (an asset)
  • Strong communication skills, both verbal and written
  • Ability to multitask, set priorities and strong customer skills

About this company
8 reviews
For our customers and employees, joining Grafikom is the next logical step in the evolution of Grenville. With such similar client focused...