Field Service Representative (On Call) - Burnaby, BC
Grenville Management and Printing 8 reviews - Burnaby, BC

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Excelling in client service is at the heart of everything we do at Grenville Management and Printing. Grenville is owned by Grenville Management Inc., a company with a proud 40-year history in providing a range of specialized outsource services and printing services to clients and the public. Across Canada and the United States, Grenville offers its clients knowledge, expertise and innovation in access, office, printing and document management so that they can focus on their core business. Grenville staff provide advice, experience and creative skills that clients rely on to look after their facility and document management needs. As a thriving company, enjoying a steady pattern of growth and success, we're looking for the right people who value diversity, career challenges and opportunities, and who also share in our passion for excellence. If these attributes match your qualifications, and you are prepared to exceed the expectations of our clients, we welcome your response.

Job Title: Field Service Rep (On – Call)

Location: Burnaby, BC


  • Develop and maintain client relationships by providing a high level of customer service
  • Ensure site safety policies are followed and maintain First Aid Kits
  • Communicate all activities and issues to with manager on a daily basis
  • Process inbound and outbound courier shipments
  • Sort, deliver and collect mail to and from designated areas
  • Provide reception/concierge duties and customer service support
  • Assist with mail slot changes and moves
  • Provide training and assist staff with printing, binding and records retention/retrieval
  • Operate, service and repair a variety of digital print and copy equipment
  • Perform bindery operations
  • Proof original job copy of sample to confirm accuracy of job specifications before completion
  • Monitor and maintain printers/copier/fax machines
  • Perform other duties as required


  • Completion of secondary school
  • Six months to 1 year experience in mailroom/customer service or office services environment
  • Proficient with Microsoft Office applications, Internet and Email
  • Strong problem solving decision making skills
  • Strong communication skills both verbal and written
  • Excellent organization, interpersonal and time management skills
  • Able to adapt to different work settings with the ability to prioritize in a fast-paced environment
  • Knowledge of digital copiers, printers and finishing machines
  • Access to a reliable transportation daily

Please send resume in the following format: Smith.John-Resume.

About this company
8 reviews
For our customers and employees, joining Grafikom is the next logical step in the evolution of Grenville. With such similar client focused...