Greenwich Associates Employee Reviews in Canada

Found 43 reviews matching the search
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flexible schedule ideal for students looking for part-time work
Customer Experience Representative (Current Employee) –  Toronto, ONFebruary 15, 2016
Conduct surveys over the phone to get respondents feedback about their most recent branch visit.
Typing respondents feedback into the system.
Pros
meet people
Cons
limited work hours, no benefits, no career advancement
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Terrible Company
Customer Experience Representative (Former Employee) –  North York, ONNovember 28, 2015
-no benefits provided for cer's
-company is shutting down and gave minimal notice and no severance package- hundreds of employees are out of work just before Christmas!
-no transparency or relationship between cer's and upper management
-call centre management (supervisors and manager)(at sheppard location) is good.
Pros
can make your own scheudle..
Cons
low pay, mandatory shifts, repetitive work, feels like big brother is watching you.
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very convenient
Customer Service Rep (Former Employee) –  Toronto, ONMarch 10, 2016
Typical day at work:
you come to work sit at your booth and start to call clients

What you learn:
always being in a professional manner.
smile while your talking.
listen carefully.
EARLY IS ON TIME, ON TIME IS LATE.

Management:
nice and hardworking people.
motivating others.
staying on task.

Co-workers:
always ready to give you advise.
friendly.
courteous.
talkative.

Hardest part of the job:
dialing consistently for 3-5 hours.

Enjoyable part:
getting to know new neighbours every shift.
Pros
paid breaks
Cons
long drive, short hours.
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Good for Start, Bad for Career
Project Manager (Former Employee) –  Toronto, ONAugust 19, 2015
Good people, less professional. Management do not have any strategic plan and insight. the overall professionalism and education is very low. the salary is way lower than average.
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Productive and supportive atmosphere
Customer Experience Representative (Former Employee) –  Toronto, ONMarch 13, 2016
Greenwich Associates provides a fast paced and energetic environment where the customer experience representatives and the management work collectively to exceed daily quotas.
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Fun workplace
Laura Costello - Supervisor (Current Employee) –  North York, ONApril 25, 2016
Enjoyable workplace, with amazing coworkers and young and admirable supervisors.

They have amazing events, like barbecue, I really miss that workplace. Although the money was not that great, I really miss the people and the environment that is extremely hard to find somewhere else.
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Enjoyable atmosphere and effective in improving communication skills
Customer Experience Representative (Former Employee) –  Scarborough, ONMay 9, 2016
Good coworkers and flexible work hours
They train properly and provide assistance at all times
Staff is pretty friendly and responsive
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Great co-workers, efficiency is subject to big gaps in communication
Quality (Current Employee) –  Montreal, CAOctober 25, 2015
Call center, outbound calling of customers to obtain feedback on their satisfaction in dealing with the client.

Coworkers are very understanding

Software used by hundreds of employees is ill-adapted and lacks many features for integration. Little to no directive/ investing to palliate this need.

Middle management is highly experienced, however are expected to figure everything out.
Pros
Flexible schedule for interviewers, good job for students
Cons
Very little resources on Operations side to manage 500+ employees, low pay
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Fun place to work and meet young people
Graphic Designer (Current Employee) –  Montréal, QCJune 2, 2016
Pros: Fun place to work and meet young people

Cons; poor management, no chance to advance, won't listen to your advice, keep changing hours.
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Great Experince
CSR - Customer Service Representative (Former Employee) –  Toronto, ONMay 25, 2016
I feel Greenwich Associates has helped gain alot of communication and problem solving skills because the job requires us to interact
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Good for students who seek flexible work hours
Customer Experience Representative (Current Employee) –  Toronto, ONMarch 24, 2016
Great staff with flexible work schedules. Productive environment with scope to learn and flourish in the customer care industry.
Pros
Can select the days to work
Cons
Last moment shift cancellations
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A typical day in life at Greenwich is filled with excitement and anticipation!
Customer Contact Representative (Former Employee) –  Toronto, ONOctober 27, 2015
Greenwich Associates is a fun, caring, empathetic and nurturing environment which strives to provide quality customer service to its vast clientele all while assisting their employees in every way to strive for and achieve the best results with each customer interaction! They provide a fun (always having company bbq) They are empathetic (always there for you in times of crisis). They are nurturing (always giving quality feedback to enable an employee to enhance their work performance). And finally its a fun place to work (equip with the latest social interactive software) allowing all its employees, even from different locations to interact!
Pros
Bonus Point System
Cons
Customer Service Blahs
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very rude management, and stressful and insecure job
Executive Research Interviewer (Current Employee) –  Scarborough, ONNovember 2, 2015
the lady who heads this CB study is extremely rude and indifferent and I got hired as I had worked for this company before under exceptional management, and 14 others were hired with me...all of them have left the company except me, as it is hard to find a job that is mon - fri- 8am to 3 pm.
Pros
salaried position so fixed hours of work..they cannot reduce it
Cons
very rude management, and stressful and insecure job
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Greenwich
Call Centre Agent (Former Employee) –  Scarborough, ONApril 15, 2016
I worked here as a teller marketer and phone people over the phone and did surveys as i talk to people over the phone it was nice and get boring after
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customer service rep
Customer Service Representative (Former Employee) –  torontoMarch 21, 2016
Called customers asked how their service was at their local bank. And did customer surveys. I loved talking to someone new getting to know them and their personality.
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Easy and convenient
Call Centre Interviewer (Former Employee) –  Toronto, ONMarch 1, 2016
I was a highschool student at the time and the hours were minimal but enough for me. The supervisors were great and other employees were nice as well. overall i would recommend this job.
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Bonne ambiance de travail
Représentante service à la Clientèle (Former Employee) –  Montréal, QCNovember 6, 2015
J'ai beaucoup aime mon experience a Greenwich associes, je n'y ai pas travaille longtemps mais jai fait des rencontres nouvelles, les suprviseurs etaient disponibles en tout temps pour nous aider en cas de probleme et jai pu aquerir une tres bonne experience de service a la clientele. Jai su maitriser mes emotions face aux refus. Cependant ce travail etait trop repetitif et je n'avais aucun objectif ce qui ne me motivait pas beauoup.
Pros
Bonne ambiance et super superviseurs
Cons
Trop repetitif comme travail
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Outstanding work environment but poor management
Customer Experience Representative (Former Employee) –  Toronto, ONOctober 22, 2015
The work environment was very friendly. However, the management was somewhat poor (some team leads were reluctant to give mandatory breaks). Moreover the equipment was terrible and badly outdated which made the job difficult. Pay was terrible.
Pros
Friendly Work Enviroment
Cons
Poor equipment
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Not very much productive work place but its okay good place to get experience
customer service representative (Former Employee) –  Toronto, ONDecember 13, 2015
Well I learned how to answers calls of customers and also how to work in really busy environment within the timely manner. Delivers first-class customer service and builds customer satisfaction and loyalty.
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Good place to improve skills
Customer Service Representative (Current Employee) –  Toronto, ONOctober 22, 2015
The working schedule is fine, however Saturdays can be tiring since is almost 7 consecutive hours. However the managers and other workers are friendly. Time goes fast once you understand the job and get calls
Pros
Near subway station and mall
Cons
working saturday from 12pm to 7pm
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Overall rating

3.4
Based on 62 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
2.9
Job Security/Advancement
2.7
Management
3.0
Culture
3.5

Greenwich Associates Reviews by Location