Greenwich Associates Employee Reviews in Canada

  • Job Work/Life Balance
  • Salary/Benefits
  • Job Security/Advancement
  • Management
  • Job Culture
Job Work/Life Balance
Salary/Benefits
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Management
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Greenwich
Call Centre Agent (Former Employee), Scarborough, ONApril 15, 2016
I worked here as a teller marketer and phone people over the phone and did surveys as i talk to people over the phone it was nice and get boring after
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customer service rep
Customer Service Representative (Former Employee), torontoMarch 21, 2016
Called customers asked how their service was at their local bank. And did customer surveys. I loved talking to someone new getting to know them and their personality.
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Productive and supportive atmosphere
Customer Experience Representative (Former Employee), Toronto, ONMarch 13, 2016
Greenwich Associates provides a fast paced and energetic environment where the customer experience representatives and the management work collectively to exceed daily quotas.
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very convenient
Customer Service Rep (Former Employee), Toronto, ONMarch 10, 2016
Pros: paid breaks
Cons: long drive, short hours.
Typical day at work:
you come to work sit at your booth and start to call clients

What you learn:
always being in a professional manner.
smile while your talking.
listen carefully.
EARLY IS ON TIME, ON TIME IS LATE.

Management:
nice and hardworking people.
motivating others.
staying on task.

Co-workers:
always ready to give you advise.
friendly.
courteous.
talkative.

Hardest part of the job:
dialing consistently for 3-5 hours.

Enjoyable part:
getting to know new neighbours every shift.
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Easy and convenient
Call Centre Interviewer (Former Employee), Toronto, ONMarch 1, 2016
I was a highschool student at the time and the hours were minimal but enough for me. The supervisors were great and other employees were nice as well. overall i would recommend this job.
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flexible schedule ideal for students looking for part-time work
Customer Experience Representative (Current Employee), Toronto, ONFebruary 15, 2016
Pros: meet people
Cons: limited work hours, no benefits, no career advancement
Conduct surveys over the phone to get respondents feedback about their most recent branch visit.
Typing respondents feedback into the system.
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Not very much productive work place but its okay good place to get experience
customer service representative (Former Employee), Toronto, ONDecember 13, 2015
Well I learned how to answers calls of customers and also how to work in really busy environment within the timely manner. Delivers first-class customer service and builds customer satisfaction and loyalty.
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Fair work environment
customer experience representative (Former Employee), 55 Town Center CourtNovember 30, 2015
I really working for Greenwich associate as a Customer Experience Representative. I had the opportunity to survey customers both in Canada and America about their experience provided by the client.
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Terrible Company
Customer Experience Representative (Former Employee), North York, ONNovember 28, 2015
Pros: can make your own scheudle..
Cons: low pay, mandatory shifts, repetitive work, feels like big brother is watching you.
-no benefits provided for cer's
-company is shutting down and gave minimal notice and no severance package- hundreds of employees are out of work just before Christmas!
-no transparency or relationship between cer's and upper management
-call centre management (supervisors and manager)(at sheppard location) is good.
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Good Experiences
Market Researcher (Former Employee), Scarborough, ONNovember 22, 2015
Gave me good experiences in knowing how to talk to customers in a professional manner The pay wasn't good and the hours were very bad. This job is recommend more for students that go to school
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day to day achievement of goals
interviewer (Current Employee), Scarborough, ONNovember 16, 2015
Pressure free environment to work in along with achieving goals. Understanding of the logical reasoning behind the job.
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Bonne ambiance de travail
Représentante service à la Clientèle (Former Employee), Montréal, QCNovember 6, 2015
Pros: Bonne ambiance et super superviseurs
Cons: Trop repetitif comme travail
J'ai beaucoup aime mon experience a Greenwich associes, je n'y ai pas travaille longtemps mais jai fait des rencontres nouvelles, les suprviseurs etaient disponibles en tout temps pour nous aider en cas de probleme et jai pu aquerir une tres bonne experience de service a la clientele. Jai su maitriser mes emotions face aux refus. Cependant ce travail etait trop repetitif et je n'avais aucun objectif ce qui ne me motivait pas beauoup.
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very rude management, and stressful and insecure job
Executive Research Interviewer (Current Employee), Scarborough, ONNovember 2, 2015
Pros: salaried position so fixed hours of work..they cannot reduce it
Cons: very rude management, and stressful and insecure job
the lady who heads this CB study is extremely rude and indifferent and I got hired as I had worked for this company before under exceptional management, and 14 others were hired with me...all of them have left the company except me, as it is hard to find a job that is mon - fri- 8am to 3 pm.
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A typical day in life at Greenwich is filled with excitement and anticipation!
Customer Contact Representative (Former Employee), Toronto, ONOctober 27, 2015
Pros: Bonus Point System
Cons: Customer Service Blahs
Greenwich Associates is a fun, caring, empathetic and nurturing environment which strives to provide quality customer service to its vast clientele all while assisting their employees in every way to strive for and achieve the best results with each customer interaction! They provide a fun (always having company bbq) They are empathetic (always there for you in times of crisis). They are nurturing (always giving quality feedback to enable an employee to enhance their work performance). And finally its a fun place to work (equip with the latest social interactive software) allowing all its employees, even from different locations to interact!
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Great co-workers, efficiency is subject to big gaps in communication
Quality (Current Employee), Montreal, CAOctober 25, 2015
Pros: Flexible schedule for interviewers, good job for students
Cons: Very little resources on Operations side to manage 500+ employees, low pay
Call center, outbound calling of customers to obtain feedback on their satisfaction in dealing with the client.

Coworkers are very understanding

Software used by hundreds of employees is ill-adapted and lacks many features for integration. Little to no directive/ investing to palliate this need.

Middle management is highly experienced, however are expected to figure everything out.
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Good place to improve skills
Customer Service Representative (Current Employee), Toronto, ONOctober 22, 2015
Pros: Near subway station and mall
Cons: working saturday from 12pm to 7pm
The working schedule is fine, however Saturdays can be tiring since is almost 7 consecutive hours. However the managers and other workers are friendly. Time goes fast once you understand the job and get calls
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Outstanding work environment but poor management
Customer Experience Representative (Former Employee), Toronto, ONOctober 22, 2015
Pros: Friendly Work Enviroment
Cons: Poor equipment
The work environment was very friendly. However, the management was somewhat poor (some team leads were reluctant to give mandatory breaks). Moreover the equipment was terrible and badly outdated which made the job difficult. Pay was terrible.
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Short hours
Customer Service Representative (Former Employee), Toronto, ONOctober 3, 2015
Pros: Commision
Cons: Short hours
Good call centre job. Enjoyed it!
Only problem was you wouldn't know how long you were working till, somedays you would be forced to stay.
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Fun workplace
Customer Experience Representative (Current Employee), Toronto, ONSeptember 29, 2015
You must collect data by doing surveys, it is a very simple and easy going job. Perfect for students. Managers are very comprehensive and friendly.
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Nice experience, great people.
Interviewer (Former Employee), Montréal, QCSeptember 28, 2015
The 4 years I was there was great. My boss was amazing and my co-workers were very friendly. Everybody knew eachother and it was overall great.