Greenwich Associates Employee Reviews

Found 46 reviews matching the search
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flexible schedule ideal for students looking for part-time work
Customer Experience Representative (Current Employee) –  Toronto, ONFebruary 15, 2016
Conduct surveys over the phone to get respondents feedback about their most recent branch visit.
Typing respondents feedback into the system.
Pros
meet people
Cons
limited work hours, no benefits, no career advancement
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very convenient
Customer Service Rep (Former Employee) –  Toronto, ONMarch 10, 2016
Typical day at work:
you come to work sit at your booth and start to call clients

What you learn:
always being in a professional manner.
smile while your talking.
listen carefully.
EARLY IS ON TIME, ON TIME IS LATE.

Management:
nice and hardworking people.
motivating others.
staying on task.

Co-workers:
always ready to give you advise.
friendly.
courteous.
talkative.

Hardest part of the job:
dialing consistently for 3-5 hours.

Enjoyable part:
getting to know new neighbours every shift.
Pros
paid breaks
Cons
long drive, short hours.
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Terrible Company
Customer Experience Representative (Former Employee) –  North York, ONNovember 28, 2015
-no benefits provided for cer's
-company is shutting down and gave minimal notice and no severance package- hundreds of employees are out of work just before Christmas!
-no transparency or relationship between cer's and upper management
-call centre management (supervisors and manager)(at sheppard location) is good.
Pros
can make your own scheudle..
Cons
low pay, mandatory shifts, repetitive work, feels like big brother is watching you.
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3rd party survey company for banks
call center (Former Employee) –  Toronto, ONSeptember 23, 2016
Next time you call me make sure you can speak proper english FFS. Seems everyone is either asian or indian.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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productive work place
CER (Current Employee) –  Toronto, ONSeptember 6, 2016
The day at Greenwich starts at 5 pm, we work approximately for 4 to 5 hours with a short 15 min break.
Managers are cooperative, some of them are strict, but most of them are friendly.
The hardest part of my job was to deal with rude customers, the most enjoyable part was I got to know a lot of nice co-workers.
Pros
friendly environment
Cons
short hours
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Productive and supportive atmosphere
Customer Experience Representative (Former Employee) –  Toronto, ONMarch 13, 2016
Greenwich Associates provides a fast paced and energetic environment where the customer experience representatives and the management work collectively to exceed daily quotas.
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Great opportunity to develop my comunication skills.
Customer Experience Representative (Former Employee) –  Toronto, ONSeptember 7, 2016
Great opportunity to develop my communications skills and my Canadian experience. I have truly enjoyed working with this company during three months in the winter.
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Great co-workers, efficiency is subject to big gaps in communication
Quality (Current Employee) –  Montreal, CAOctober 25, 2015
Call center, outbound calling of customers to obtain feedback on their satisfaction in dealing with the client.

Coworkers are very understanding

Software used by hundreds of employees is ill-adapted and lacks many features for integration. Little to no directive/ investing to palliate this need.

Middle management is highly experienced, however are expected to figure everything out.
Pros
Flexible schedule for interviewers, good job for students
Cons
Very little resources on Operations side to manage 500+ employees, low pay
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Fun workplace
Laura Costello - Supervisor (Current Employee) –  North York, ONApril 25, 2016
Enjoyable workplace, with amazing coworkers and young and admirable supervisors.

They have amazing events, like barbecue, I really miss that workplace. Although the money was not that great, I really miss the people and the environment that is extremely hard to find somewhere else.
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Enjoyable atmosphere and effective in improving communication skills
Customer Experience Representative (Former Employee) –  Scarborough, ONMay 9, 2016
Good coworkers and flexible work hours
They train properly and provide assistance at all times
Staff is pretty friendly and responsive
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Fun place to work and meet young people
Graphic Designer (Current Employee) –  Montréal, QCJune 2, 2016
Pros: Fun place to work and meet young people

Cons; poor management, no chance to advance, won't listen to your advice, keep changing hours.
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very rude management, and stressful and insecure job
Executive Research Interviewer (Current Employee) –  Scarborough, ONNovember 2, 2015
the lady who heads this CB study is extremely rude and indifferent and I got hired as I had worked for this company before under exceptional management, and 14 others were hired with me...all of them have left the company except me, as it is hard to find a job that is mon - fri- 8am to 3 pm.
Pros
salaried position so fixed hours of work..they cannot reduce it
Cons
very rude management, and stressful and insecure job
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Great Experince
CSR - Customer Service Representative (Former Employee) –  Toronto, ONMay 25, 2016
I feel Greenwich Associates has helped gain alot of communication and problem solving skills because the job requires us to interact
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Good for students who seek flexible work hours
Customer Experience Representative (Current Employee) –  Toronto, ONMarch 24, 2016
Great staff with flexible work schedules. Productive environment with scope to learn and flourish in the customer care industry.
Pros
Can select the days to work
Cons
Last moment shift cancellations
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Greenwich
Call Centre Agent (Former Employee) –  Scarborough, ONApril 15, 2016
I worked here as a teller marketer and phone people over the phone and did surveys as i talk to people over the phone it was nice and get boring after
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customer service rep
Customer Service Representative (Former Employee) –  torontoMarch 21, 2016
Called customers asked how their service was at their local bank. And did customer surveys. I loved talking to someone new getting to know them and their personality.
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Good for Start, Bad for Career
Project Manager (Former Employee) –  Toronto, ONAugust 19, 2015
Good people, less professional. Management do not have any strategic plan and insight. the overall professionalism and education is very low. the salary is way lower than average.
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Outstanding work environment but poor management
Customer Experience Representative (Former Employee) –  Toronto, ONOctober 22, 2015
The work environment was very friendly. However, the management was somewhat poor (some team leads were reluctant to give mandatory breaks). Moreover the equipment was terrible and badly outdated which made the job difficult. Pay was terrible.
Pros
Friendly Work Enviroment
Cons
Poor equipment
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A typical day in life at Greenwich is filled with excitement and anticipation!
Customer Contact Representative (Former Employee) –  Toronto, ONOctober 27, 2015
Greenwich Associates is a fun, caring, empathetic and nurturing environment which strives to provide quality customer service to its vast clientele all while assisting their employees in every way to strive for and achieve the best results with each customer interaction! They provide a fun (always having company bbq) They are empathetic (always there for you in times of crisis). They are nurturing (always giving quality feedback to enable an employee to enhance their work performance). And finally its a fun place to work (equip with the latest social interactive software) allowing all its employees, even from different locations to interact!
Pros
Bonus Point System
Cons
Customer Service Blahs
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Easy and convenient
Call Centre Interviewer (Former Employee) –  Toronto, ONMarch 1, 2016
I was a highschool student at the time and the hours were minimal but enough for me. The supervisors were great and other employees were nice as well. overall i would recommend this job.
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Overall rating

3.4
Based on 66 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.5
Salary/Benefits
2.9
Job Security/Advancement
2.7
Management
3.0
Culture
3.4

Greenwich Associates Reviews by Location