Greenwich Associates Employee Reviews

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Diverse and energizing workplace.
Représentante de l'expérience client (Current Employee) –  Montréal, QC15 October 2017
At my desk, I try to productively to obtain clients feedback on customer service. Our managers do their best to coordinate the tasks working through our computerized system which shuts down once in a while. The hardest part of the job would be to the pronunciation of some of the names of the clients over the phone. The most enjoyable part of the job are being with my co-workers all very open minded and cultivated.
Pros
Happy and positive collegues with flexible working scheduals.
Cons
Small salary, not much hours, no benefits.
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People are great
Project Manager (Current Employee) –  North York, ON15 September 2017
Legacy systems and a lot of administrative tasks that should be automated but are manual. The people there are excellent and helpful. Almost zero office politics. The life work balance is excellent also. They are flexible with working from home etc.
Pros
the people
Cons
salary, systems
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Professional workplace
Customer Experience Representative (Former Employee) –  Montréal, QC5 September 2017
The best part of working at Greenwich, is the flexible schedule. The management is very professional and the variety of people makes it a very fun workplace.
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Ideal for students seeking part time work
Customer Service Representative (Current Employee) –  Montréal, QC4 September 2017
It is not a hectic job and is ideal for students seeking employment along with full time study. Work place culture is good. I learned how to deal with different kind of people and leave the baggage of work at the office and not to carry it around.
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fun place to work
Call Center Representative (Former Employee) –  Toronto, ON31 August 2017
Calling TD customers to get survey results based on the customer service they received at their local TD branch. People hanging up was the hardest part of the job mid survey.
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good working schedule arrangement
Associate, Customer Service Control (Former Employee) –  Toronto, ON11 August 2017
In Greenwich Associate, I learn more about the customer service. We do the TD LEI program and deal the customer survey about the customer experience about the TD branch service. It improve my communication and interpersonal skill.
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Fun Place to work
Customer Experience Representative (Former Employee) –  Montréal, QC11 August 2017
Great working culture and very understanding management. The managers are very good, they are very understanding and its a very good place for students to work at while in school.
Pros
Mnagement
Cons
Pay
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fun place to work
Customer Service Representative (Former Employee) –  Toronto, ON20 July 2017
Greenwich is a place to meet new people almost everyday. The supervisors are very helpful and very friendly. It is a great place for part time, and flexible hours. it is also multicultural work environment.
Pros
freindly
Cons
less hours
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Great team work
Director Service Delivery (Former Employee) –  Montreal, Canada26 June 2017
the management of the Canadian division work closely as a team to manage client expectations and bring projects to success. There is a good workplace culture.
Pros
great team work among departments
Cons
sometimes too many projects not enough resources to accomplish them
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perfect
Senior Data Analyst (Current Employee) –  Toronto, ON1 June 2017
Greenwich Associates is the leading global provider of market intelligence and advisory services to the financial services industry. We specialize in providing fact-based insights and practical recommendations to improve business results.
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great workplace
Représentant de l'expérience client (Current Employee) –  Montréal, QC30 May 2017
great job , management is friendly and there to help
co workers are nice and friendly
job is very easy
the location is great and the builing keeps safe and secure
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good job
Customer Experience Representative (Former Employee) –  Scarborough, ON26 May 2017
was very hard to adapt the environment but the staff is excelent and the training coach was very interactive and helpfull with great work life balance .
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Good summer job
Customer Service (Former Employee) –  Scarborough, ON20 May 2017
You learn customer service skills and how to work under pressure. A lot of young people so it's a very upbeat environment to work in. Made some good friends.
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Develops communications skills
Customer Experience Representative (Former Employee) –  Scarborough, ON10 May 2017
Very Friendly staff and management. Work environment is laid back, comfortable and welcoming . Some cons include that it is tough work dealing with rude customers, most people don't want to fill out a survey.
Pros
Flexible Hours
Cons
Low Salary
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Tough work- Need to hone people skills- Quotas set meet
Survey Associate (Former Employee) –  North York, ON31 March 2017
Calling to survey people in the evening is a tough job and often not well received by the people at the other end. Bit stressful if you can't handle rejection. Also, you have quotas to meet, so you simply need to press on. Good experience in terms of dealing conflict resolution and improving people skills as long as you don't take it personally or home with you.
Pros
Good Pay - Above minimum wage Good Experience - People skills
Cons
stated in review
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Good for students
Customer Experience Representative (Former Employee) –  Toronto, ON26 March 2017
I was a customer experience representative for about a year at Greenwich, basically I would do surveys 5 pm to 10:30. I developed my social skills, my job demanded that I fill out at least 15 surveys per day, so I would have to convince people to stay on the phone when lets face it, nobody likes doing surveys. I learned to pay attention to detail when speaking to others, our job was to probe for information while trying to keep each call short as well. It was a fun environment because everybody there is doing the same thing you are so everyone is very social. The hardest part of the job was getting used to eating dinner at 8 pm and going to sleep at around 11, and then going to college the next morning.
Pros
Flexible hours
Cons
Tough work, most people don't want to fill a survey.
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Great to develop communication skills and work ethic
Customer Experience Representative (Current Employee) –  Scarborough, ON12 March 2017
Good management . Great training . Great for new comers to Canada to develop skills communicating with various group types.
Laid back environment. Call centre.
Pros
good training
Cons
constant calling for hours
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Work environment
Customer Service Representative (Former Employee) –  Toronto, ON25 February 2017
Excellent work environment and friendly staff. Recruiting officer is very patient and friendly. The work culture is very welcoming and laid-back.
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Work
Business Interviewer (Former Employee) –  Toronto, ON14 February 2017
Had to call households and ask customers how their experience at the bank was. Also you have to reach a certain amount of completed surveys.
Pros
good hours
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Good start-up job
Customer Contact Representative (Former Employee) –  Toronto, ON7 February 2017
Greenwhich Associates is a great part time job. it is basically for young students looking for pocket change. There is no room for growth there. Hours are sometimes guaranteed.
Pros
fun surveys
Cons
long scripts
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Overall rating

3.5
Based on 107 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
2.8
Job Security/Advancement
2.7
Management
3.3
Culture
3.5

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