Greenwich Associates Employee Reviews

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  • Salary/Benefits
  • Job Security/Advancement
  • Management
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Fair work environment
customer experience representative (Former Employee), 55 Town Center CourtNovember 30, 2015
I really working for Greenwich associate as a Customer Experience Representative. I had the opportunity to survey customers both in Canada and America about their experience provided by the client.
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Terrible Company
Customer Experience Representative (Former Employee), North York, ONNovember 28, 2015
Pros: can make your own scheudle..
Cons: low pay, mandatory shifts, repetitive work, feels like big brother is watching you.
-no benefits provided for cer's
-company is shutting down and gave minimal notice and no severance package- hundreds of employees are out of work just before Christmas!
-no transparency or relationship between cer's and upper management
-call centre management (supervisors and manager)(at sheppard location) is good.
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Good Experiences
Market Researcher (Former Employee), Scarborough, ONNovember 22, 2015
Gave me good experiences in knowing how to talk to customers in a professional manner The pay wasn't good and the hours were very bad. This job is recommend more for students that go to school
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day to day achievement of goals
interviewer (Current Employee), Scarborough, ONNovember 16, 2015
Pressure free environment to work in along with achieving goals. Understanding of the logical reasoning behind the job.
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Bonne ambiance de travail
Représentante service à la Clientèle (Former Employee), Montréal, QCNovember 6, 2015
Pros: Bonne ambiance et super superviseurs
Cons: Trop repetitif comme travail
J'ai beaucoup aime mon experience a Greenwich associes, je n'y ai pas travaille longtemps mais jai fait des rencontres nouvelles, les suprviseurs etaient disponibles en tout temps pour nous aider en cas de probleme et jai pu aquerir une tres bonne experience de service a la clientele. Jai su maitriser mes emotions face aux refus. Cependant ce travail etait trop repetitif et je n'avais aucun objectif ce qui ne me motivait pas beauoup.
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very rude management, and stressful and insecure job
Executive Research Interviewer (Current Employee), Scarborough, ONNovember 2, 2015
Pros: salaried position so fixed hours of work..they cannot reduce it
Cons: very rude management, and stressful and insecure job
the lady who heads this CB study is extremely rude and indifferent and I got hired as I had worked for this company before under exceptional management, and 14 others were hired with me...all of them have left the company except me, as it is hard to find a job that is mon - fri- 8am to 3 pm.
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A typical day in life at Greenwich is filled with excitement and anticipation!
Customer Contact Representative (Former Employee), Toronto, ONOctober 27, 2015
Pros: Bonus Point System
Cons: Customer Service Blahs
Greenwich Associates is a fun, caring, empathetic and nurturing environment which strives to provide quality customer service to its vast clientele all while assisting their employees in every way to strive for and achieve the best results with each customer interaction! They provide a fun (always having company bbq) They are empathetic (always there for you in times of crisis). They are nurturing (always giving quality feedback to enable an employee to enhance their work performance). And finally its a fun place to work (equip with the latest social interactive software) allowing all its employees, even from different locations to interact!
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Great co-workers, efficiency is subject to big gaps in communication
Quality (Current Employee), Montreal, CAOctober 25, 2015
Pros: Flexible schedule for interviewers, good job for students
Cons: Very little resources on Operations side to manage 500+ employees, low pay
Call center, outbound calling of customers to obtain feedback on their satisfaction in dealing with the client.

Coworkers are very understanding

Software used by hundreds of employees is ill-adapted and lacks many features for integration. Little to no directive/ investing to palliate this need.

Middle management is highly experienced, however are expected to figure everything out.
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Good place to improve skills
Customer Service Representative (Current Employee), Toronto, ONOctober 22, 2015
Pros: Near subway station and mall
Cons: working saturday from 12pm to 7pm
The working schedule is fine, however Saturdays can be tiring since is almost 7 consecutive hours. However the managers and other workers are friendly. Time goes fast once you understand the job and get calls
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Outstanding work environment but poor management
Customer Experience Representative (Former Employee), Toronto, ONOctober 22, 2015
Pros: Friendly Work Enviroment
Cons: Poor equipment
The work environment was very friendly. However, the management was somewhat poor (some team leads were reluctant to give mandatory breaks). Moreover the equipment was terrible and badly outdated which made the job difficult. Pay was terrible.
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Short hours
Customer Service Representative (Former Employee), Toronto, ONOctober 3, 2015
Pros: Commision
Cons: Short hours
Good call centre job. Enjoyed it!
Only problem was you wouldn't know how long you were working till, somedays you would be forced to stay.
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Fun workplace
Customer Experience Representative (Current Employee), Toronto, ONSeptember 29, 2015
You must collect data by doing surveys, it is a very simple and easy going job. Perfect for students. Managers are very comprehensive and friendly.
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Nice experience, great people.
Interviewer (Former Employee), Montréal, QCSeptember 28, 2015
The 4 years I was there was great. My boss was amazing and my co-workers were very friendly. Everybody knew eachother and it was overall great.
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Good for Start, Bad for Career
Project Manager (Former Employee), Toronto, ONAugust 19, 2015
Good people, less professional. Management do not have any strategic plan and insight. the overall professionalism and education is very low. the salary is way lower than average.
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Productive and convenient hours
Customer Experience Representative (Current Employee), Toronto, ONJuly 12, 2015
Pros: Choose days to work
Cons: Can't use your cellphone.
It's good. Made great friends. Learned how to deal with certain customers in certain situations. Made my customer service skills stronger.
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n/a
Research Consultant (Former Employee), Toronto, ONMay 15, 2015
the co workers are catty and young and foolish the older people are nice ,the staff in the office is awesome,the work place should be run better though.
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flexilible working environment but pay is too low
Customer Experience Representative (Former Employee), Toronto, ONMarch 31, 2015
the management is poor but the working hours are quite flexible. its overall average workplace, but for the students its best place to earn their pocket money.
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Productive and fun workplace
Market Researcher (Former Employee), Toronto, ONMarch 19, 2015
The management and workers at Greenwich Associates were very nice to be with, and it was a very friendly environment. I learned how to listen to verbatim's and type them out at the same time while they were being spoken to me. I also got very good at it. A typical day at work consisted of coming in 5 minutes early, and having the system be ready to call by 5:30. Then you would call until 8:30, take a 15 minute break and then dial until 9:30. The most enjoyable part of the job was the understanding management.
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WORK
Interviewer (Current Employee), Scarborough, ONMarch 9, 2015
the evening shift is good with the start at 5:00pm where you meet everyone then. Then getting down to business where we are brief on new studies where clients need certain amount of completes for the study but is a good paying job for students for the evening.
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Good collegues but not so good work life balance
Project Manager (Current Employee), Toronto, ONMarch 9, 2015
Pros: good collegues
Cons: long hours
GA has one of the best group of employees. Everyone is helpful and friendly. You can count of your coworker to help pitch in when you need help.