Greenwich Associates Employee Reviews

Found 71 reviews matching the search
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good working schedule arrangement
Associate, Customer Service Control (Former Employee) –  Toronto, ON11 August 2017
In Greenwich Associate, I learn more about the customer service. We do the TD LEI program and deal the customer survey about the customer experience about the TD branch service. It improve my communication and interpersonal skill.
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fun place to work
Customer Service Representative (Former Employee) –  Toronto, ON20 July 2017
Greenwich is a place to meet new people almost everyday. The supervisors are very helpful and very friendly. It is a great place for part time, and flexible hours. it is also multicultural work environment.
Pros
freindly
Cons
less hours
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Great team work
Director Service Delivery (Former Employee) –  Montreal, Canada26 June 2017
the management of the Canadian division work closely as a team to manage client expectations and bring projects to success. There is a good workplace culture.
Pros
great team work among departments
Cons
sometimes too many projects not enough resources to accomplish them
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perfect
Senior Data Analyst (Current Employee) –  Toronto, ON1 June 2017
Greenwich Associates is the leading global provider of market intelligence and advisory services to the financial services industry. We specialize in providing fact-based insights and practical recommendations to improve business results.
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great workplace
Représentant de l'expérience client (Current Employee) –  Montréal, QC30 May 2017
great job , management is friendly and there to help
co workers are nice and friendly
job is very easy
the location is great and the builing keeps safe and secure
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good job
Customer Experience Representative (Former Employee) –  Scarborough, ON26 May 2017
was very hard to adapt the environment but the staff is excelent and the training coach was very interactive and helpfull with great work life balance .
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Good summer job
Customer Service (Former Employee) –  Scarborough, ON20 May 2017
You learn customer service skills and how to work under pressure. A lot of young people so it's a very upbeat environment to work in. Made some good friends.
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Develops communications skills
Customer Experience Representative (Former Employee) –  Scarborough, ON10 May 2017
Very Friendly staff and management. Work environment is laid back, comfortable and welcoming . Some cons include that it is tough work dealing with rude customers, most people don't want to fill out a survey.
Pros
Flexible Hours
Cons
Low Salary
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Tough work- Need to hone people skills- Quotas set meet
Survey Associate (Former Employee) –  North York, ON31 March 2017
Calling to survey people in the evening is a tough job and often not well received by the people at the other end. Bit stressful if you can't handle rejection. Also, you have quotas to meet, so you simply need to press on. Good experience in terms of dealing conflict resolution and improving people skills as long as you don't take it personally or home with you.
Pros
Good Pay - Above minimum wage Good Experience - People skills
Cons
stated in review
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Good for students
Customer Experience Representative (Former Employee) –  Toronto, ON26 March 2017
I was a customer experience representative for about a year at Greenwich, basically I would do surveys 5 pm to 10:30. I developed my social skills, my job demanded that I fill out at least 15 surveys per day, so I would have to convince people to stay on the phone when lets face it, nobody likes doing surveys. I learned to pay attention to detail when speaking to others, our job was to probe for information while trying to keep each call short as well. It was a fun environment because everybody there is doing the same thing you are so everyone is very social. The hardest part of the job was getting used to eating dinner at 8 pm and going to sleep at around 11, and then going to college the next morning.
Pros
Flexible hours
Cons
Tough work, most people don't want to fill a survey.
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Great to develop communication skills and work ethic
Customer Experience Representative (Current Employee) –  Scarborough, ON12 March 2017
Good management . Great training . Great for new comers to Canada to develop skills communicating with various group types.
Laid back environment. Call centre.
Pros
good training
Cons
constant calling for hours
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Work environment
Customer Service Representative (Former Employee) –  Toronto, ON25 February 2017
Excellent work environment and friendly staff. Recruiting officer is very patient and friendly. The work culture is very welcoming and laid-back.
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Work
Business Interviewer (Former Employee) –  Toronto, ON14 February 2017
Had to call households and ask customers how their experience at the bank was. Also you have to reach a certain amount of completed surveys.
Pros
good hours
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Good start-up job
Customer Contact Representative (Former Employee) –  Toronto, ON7 February 2017
Greenwhich Associates is a great part time job. it is basically for young students looking for pocket change. There is no room for growth there. Hours are sometimes guaranteed.
Pros
fun surveys
Cons
long scripts
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Fun place to work
Customer Service Representative (Current Employee) –  Montréal, QC7 February 2017
The managers are very nice. The people who works there is nice. They are very flexible , when it comes to the shift, in cas you need to cancel or change. a great job to get an extra money.
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Flexible work place
Customer Service Representative (Current Employee) –  Scarborough, ON6 February 2017
Stress-free work days and the Multicultural working environment. I have learned more about reaching the target with the time provide.
Pros
Flexible working, Good environment.
Cons
Cuts in hours.
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Flexible schedules and very dynamic team
Customer Experience Representative (Former Employee) –  Montréal, QC1 February 2017
Nice open space offices with dynamic team, open door management. Ideal job for students, great location in the city, solid company
Pros
Flexible schedules
Cons
Exclusive part time evening shifts
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Bonne expérience en service client
Customer Service Representative, data entry (Current Employee) –  Montréal-Ouest, QC29 January 2017
Bonne ambiance de travail, flexible heures, les managers sont compréhensifs et encouragent les employées le plus souvent possible.
Pros
Bonne ambiance de travail, flexible heures, les managers sont compréhensifs et encouragent les employées le plus souvent possible.
Cons
Le salaire n'est pas tres haut pour les bilingues en service client. Avec le travail qu'on accomplit, le nombre d'appel par jour dépasse 100 appels en 4 heures, on devrait augmenter le salaire au moins à 14 $ par heure.
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Market Research at its Finest!
Market Research Interviewer (Former Employee) –  Toronto, ON21 January 2017
Friendly staff that worked with you and not against you despite the stress every evening to ensure survey targets were made. Otherwise, easy and low stress work for those individuals seeking to get by until they find work in their field of specialty. The work caters to students starting from high school up to University, and other part-time seekers.
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Good Company
Cu (Current Employee) –  Toronto, ON16 November 2016
Good company and flexible work culture
Available part time
Good Canadian experience
Good Managers
Good for part timers and college students
But at times the shifts do get cancelled, no fixed hours.
Pros
Part time
Cons
shifts being cancelled
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Overall rating

3.5
Based on 99 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
2.9
Job Security/Advancement
2.8
Management
3.2
Culture
3.5

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