great co workers, great benefits, fun enviornment
Customer Service Specialist (Former Employee) – Monrovia, CA – 2 April 2013
• Maintain personal and team accountability for productivity and efficiency.
• Demonstrate ownership of customer issues and work proactively with business units, partners, and vendors to manage issues through to a complete resolution in a timely manner.
• Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters, whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to appeal to a higher authority.
• Demonstrate ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
great benefits, growing company, great co workers
short breaks, new company learning on the way, micro managers