I loved the exposure to so many facets of the operations within Toronto Pearson that were affiliated with Toronto Pearson and the GTAA. I learned to work on 2 phones at the same time, to check visitors in - take their photo and put their data into the security database, and to act as a security 'point' within the GTAA - if you didn't have clearance, you could not go into the administrative building. I learned to manage the calendar for 35 boardrooms and how to avoid conflicts in the calendar, at all costs.
Management was demanding but fair and had a vision for Toronto Pearson, that you couldn't help but have a good feeling about. Everyone was proud of where they worked and were striving towards the same objectives.
The hardest part of the job was when someone did not want to respect the security procedures in place. I had to be the 'enforcer.' But I learned to do this in a firm, yet diplomatic way.
Co-workers were helpful and supportive. We really worked as a team in corporate services, yet we could have some laughs, along the way.
The most enjoyable part of the job was really feeling a part of it all! As the Coordinator of First Impressions, what I did and how I acted, automatically reflected on Toronto Pearson - GTAA. We received so many different visitors each day from the RCMP to the President and Executive of Helsinki Airport. I felt very important!