Retail and Attractions Manager (Current Employee) – Niagara Falls, ON – 29 November 2015
great place to work, fun atmosphere and managers at department level try to make workplace fun and productive. workplace is busy consistently and you work year round which makes it difficult to balance social and work life
Hostess (Current Employee) – Niagara Falls, Ontario – 6 October 2015
Very fast paced energetic work environment, great place to be if you like kids. At Great Wolf we try our best to provide immaculate guest service to ensure happy repeat customers! or as we like to call them, "loyal wolves" !
Guest Services Agent (Former Employee) – Williamsburg, VA – 10 September 2015
Management is petty and childish. The Lodge would be a better place if they had different managers. From the employee relations team to the different department managers are all biased and there is a slight indication of Racism as they do not promote anyone of color to Department Directors regardless of tenacity and years of experience.
looks good on a resume
Underappreciated is the biggest Con. Treated like a number and not an individual.
Cash room (Former Employee) – Niagara Falls, On – 6 January 2015
I accepted a job in the cash room. I was in charge of counting all cashiers floats for the outlets, stocking up ATM's with cash, and soley responsible for a couple hundred thousand dollars daily. All for was $12.50 an hour. Shocked at the amount of responsibility for that rate of pay. Should have been $16-18 an hour. I worked less than 2 weeks and quit. I let them know how I felt about the wages for the position. Its an insulting rate of pay, especially after knowing a 2 day stay for a family of 4 costs $1300. They seem to genuinely care about customers, but not staff. Good first job for teenagers.
None as an employee unless maybe you're management
Guest Services Manager (Former Employee) – Niagara Falls, ON – 23 October 2014
No time like a Great Wolf Time! I have worked there since 2008 and it is great to work with families and children. It is not the regular hotel, Guests are very passionate about their families and that challenges us to provide them with a fun yet first class service.
Room Attendant (Former Employee) – Niagara Falls, ON – 27 August 2014
Overall a disappointing experience, the management is very unfair at times and definetly play favourites.They do not look out for their employees or their best intrests. In terms of co-workers their is a lot of good people you get to work with! All of the room attendants are welcoming and warm. The hardest part of the job is dealing with the unfair management and strict rules. If the management treated the employees the way the treated the guests the would have a lot more success in keeping people on their staff. Many managers use their power too their advantage and treat lower employees like dirt.
Arcade Attendant (Former Employee) – Niagara Falls, ON – 17 April 2014
A typical day at work consists of providing prizes for children in the arcade. I would fix games when problems arise and tend to guest needs. Cashier experience was gained on a daily basis as I had to sell tokens and prizes. The hardest part of the job was the patience required when you have the most indecisive child. I found that giving a child some suggestions on prizes and getting to know them a little better helped in the decision process. The most enjoyable part of the job was seeing the smiles on all of the childrens faces adn the parents appreciation given by thanks.
Read these reviews carefully and think there is truth to them
Retail (Former Employee) – Niagara Falls – 21 January 2014
I read the review before I applied for the job I did. And I wish I took the truth from what they said. I had been a guest numerous times I had a huge passion for the place. I was ideal to be working there as being a guest I know how to treat others.
This place runs on seniority and not job performance. Typical retail environment where people are nice to your face *those that even bother to acknowledge you* and talk behind your back. Preference is of course given to their friends they socialize with after work.
This job in itself was easy for me, great to talk to the guests, given responsibility right away which was great but when you are told you will be working a couple days, and a couple of evenings, and occasional and that in turn actually means you will be working every night, and every weekend. And told to suck it up it is what it is, well for a minimum wage job not worth the perks of a water park pass when its not busy and the discounts. Not even for me.
Told to put the lodge first above my family and I find that ironic bc it is a family place, and yet they treat their employees poorly. Would not work there, and will not stay there. I can now understand when I would visit the place why people looked so miserable.
Room Attendant (Current Employee) – Niagara Falls, ON – 26 September 2013
A typical day at work would be to start by getting your list of rooms, having per-shift, going up to your floor getting your cart stocked and ready for the day. Then starting any rooms that were available, throughout the day depending on how your day went you may have to help others or receive help from others. How to be adaptable, and how to be a team player. I enjoyed my co-workers and interacted very well with them. Dealing with the occasional rude and ignorant guest. The most enjoyable part of my job was seeing all the happy kids and positive messages left from customers who were satisfied with the quality of service they received.
Arcade Lead (Current Employee) – Niagara Falls, ON – 24 March 2013
Since working at Great Wolf Lodge I have learned a lot of the hospitality industry and how all departments have to work together as well as the day and night shifts.
An average day for me in the arcade would include gathering tokens from 100 games, ensuring each game has a proper amount of tickets. Assisting guests exchanging tickets for prizes at our redemption counter which at times can get extremely busy, and at times do small maintenance work on our games if a guest has a problem or if we noticed an issue.
The management I find is different throughout each department, each with their own issues and strongpoints.
The hardest part of the job for me was the lack of advancement possibilities. Focusing on labour, usually each department has 1 director, 1 manager , and about 2-3 supervisors at the most, and with most not leaving it is discouraging.
The most enjoyable part of my job are the people, whether it be co-workers or guests seeing each of them and making sure guests have a smile when leaving makes it worth while.
discount rates, once a month waterpark privilege .
was there for four years and had to ask everyday for benifits and never got them
Cook (Former Employee) – Niagara Falls, ON – 25 February 2013
management sucks,hr thinks their a union and works agains you more than with you when complaining about a manager or other staff . i was there for 4 yrs and never got benifits got my raises after fighting for them. easy to change departments if requested and applyed for
full time hours
low pay and no benifits they will say their at their quota.