Great Wolf Lodge Employee Reviews

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Would not reccomend
Water Park Attendant (Former Employee) –  Niagara Falls, ON28 September 2017
Maybe a good job if its your first job, but wouldn't recommend staying over 6 months. Employees are all young and mostly in high school. Managements kinda rude and expects too much from employees especially considering how young most of them are and that this is most of the employees first job. Working conditions suck, its always hot, loud, humid. Standing in water all day sucks. Would be an okay job is the guests who stay there aren't always rude to the employees and try to take advantage of their young age.
Pros
get to use the waterslides, easy first job
Cons
working conditions, guests
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a fun place to work
Laundry & Cleaner (Former Employee) –  Niagara Falls, ON11 July 2017
great place to work and meet new people good team workers the hrs are good they offer deals for workers they have good days for family fun and a lot of good rewards
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howl
Line Worker (Current Employee) –  Niagara Falls, ON7 July 2017
fast-paced; almost always busy; management give you plenty of space; scheduling is awkward sometimes; great employer; mostly great staff; good money and benefits
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its all about GWL
Hairstylist (Former Employee) –  Niagara Falls, ON27 June 2017
have to have open availability , no regular hours, work all weekends and holidays of course, even Christmas day, if you cant work on Christmas day, you have no chance of a job.
Pros
free water park passes
Cons
not seeing your family
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Great workplace with lots to experience
HOSTESS (Current Employee) –  Niagara Falls, ON27 May 2017
Working at Great Wolf Lodge is a great place to gain experience in the customer service industry because there are many different sectors to the resort which will leave you with many newly learned things. Employees are very kind and managers and supervisors understand schedule limitations due to the amount of young high school students who work there. Although working in the restaurant can be a very high pace environment at times and can become a little hectic, occasionally with tension between the customers and employees, coworkers and managers/supervisors are always by to lend a helping hand.
Pros
free meals
Cons
no reservations
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Working at Great Wolf Lodge
Lifeguard (Former Employee) –  Niagara Falls, ON15 May 2017
Working as a lifeguard was really fun. You got to have fun with al the kids at the waterpark as well as our work team! I would recommend working here.Its a great work environment.
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fun workplace masks long-standing managerial issues
Arcade Attendant/Photo Op Attendant (Current Employee) –  Niagara Falls, ON26 April 2017
The atmosphere and culture are fantastic. If you want to keep your head in the sand and remain oblivious to the history of the system, then this place is for you.
Long term issues that returning guests are aware of and choose to avoid on later trips make being the front of line employee unnecessarily difficult.
Resolving supervisor-role issues yourself.
Very little to entice you to advance your position.
Meager prizes and no true feeling of having served the company well; until you interact with a personable family.
The customer remains right until it no longer profits the company.
Front of line employees treated like robots or furniture by the guests (understandable) but also by management (less understandable).
Course of recommendation after 5 consecutive years of employment: Management overhaul, starting with the General Manager who consistently micro-manages and denies valid employee-suggested ideas.
Pros
free food, changes in availability accepted if senior staff
Cons
management is ineffective, no one cares to improve the facility for day-day running
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Horible and bad place to be
Cook/Dishwasher (Former Employee) –  Niagara Falls, ON15 February 2017
It sucked you did everything even at time managers duties, they sucked that's what I learned. management micro managed. culture sucked. everything. nothing
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high expectations for low amount your paid
Arcade/Photo Attendant (Current Employee) –  Niagara Falls, ON9 February 2017
Management expects you to do so much for a job that basically pays minimum wage not worth it. not a good place to work. the customers and the management treat you like garbage, it's really not worth what you're paid.
Pros
fun co-workers
Cons
horribly run
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fun place to work
Slide Attendant (Former Employee) –  Niagara Falls, ON20 January 2017
i would push family and children down the slides i knew first aid in case someone had an accident on deck working at the lodge was an overall great time but i loved meeting new families and all the little kids i would always recognize faces very well and if families ended up coming back i would make sure to knowledge them each time
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Employees are not as valued, Low pay for the amount of work...
Front Desk Agent (Current Employee) –  Niagara Falls, ON31 December 2016
Very busy work environment, your day goes by so fast. Alot of standing, you do NOT get a break if you work less than 6 hours. Most customers are good but there are some really demanding and rude guests.

So far I have nothing bad to say about my co-workers, mainly younger part-time students. My trainer is really great and knowledgeable and most of the senior front desk pack agents are very helpful.

The hardest part of the job is the repetitive tasks and standing on your feet for 5 hours non stop unless you work 6 hours or more then you get an unpaid 30 minutes break. The pay is not the greatest either for the amount of work you do. Forget about benefits, you get none! The supervisors are very pushy meaning every second is kept tracked and accounted for once you are on shift. Time off requests, most likely not even if your part time.
Pros
Co-workers
Cons
Part time, erratic days offs, Low pay, No benefits.
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lively atmosphere, flexible schedule supportive team
Room Attendant (Current Employee) –  Niagara Falls, ON27 October 2016
Fast paced high demand company flexible schedule team oriented job requires discipline many policy and procedures strict discipline procedures for work performance.
Pros
fundraisers
Cons
no benefits
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Great Co-workers, Terrible Managers
outlet attendant (Former Employee) –  Niagara Falls, ON27 October 2016
If you're looking for a fun and enjoyable place to work at this is not the place for you. All of the staff members are fun and easy to get along with ..... but the supervisors and mangers don't know what they're doing so they treat their staff like they don't matter or as if they're invisible. I worked there for almost 2 years, and I hated going into work everyday.
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good first job.... that is it!
Lifeguard (Former Employee) –  Niagara Falls, ON11 September 2016
Most pep talks before our day were negative. Management were really amazing and understanding when it came schedule, if you have two part time jobs. I felt like I lived and breathed the work environment. It is not a healthy job choice. It got super hot in summer. No ventilation. You breath in chemicals all day from the water. They made it a stressful job when it doesn't have to be. Very good at staying on top of training and making sure we knew our skills, a little too much. It came to a point when we see a Supervisor we would look at them more then our water. Which is not a good thing.
Pros
flexiable hours.
Cons
long days. asthma, heat rash
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Good place to work
Hostess (Former Employee) –  Niagara Falls, ON25 August 2016
Management was good, but not very considerate when it came to booking time off. Was a good job for gaining customer experience.
Pros
free buffet food
Cons
rude tourists
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Amazing Environment
Water Park Attendant (Former Employee) –  Niagara Falls, ON15 August 2016
-Typical day at work would meet, great and HOWL! Make sure everyone is comfortable and having fun but also following safety guidelines.
-I learned that you can do you job and keep everyone safe but also have a lot of fun doing it.
-Management is great they make sure to keep you on your toes, and make sure you know what you are doing.
-Co-workers have a ton of energy and it transfers to you making the environment fun and gives the a family feeling.
-Hardest part would be trying not to constantly howl.
-Most enjoyable part was for sure the howling and going down slides every now and then.
Pros
Howls, going down slides every now and then
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Did more harm than good
Cub Club Attendent (Former Employee) –  Niagara Falls, ON2 July 2016
Working at great wolf lodge was pretty absurd. You would get called off of your shift 1 hour before the shift (which sucks if you live further away because you're already ready to go and then they call you off). There is absolutely no guarentee about the hours they are going to give you because half of your shifts get called off anyways. It looks like you're getting hours, then they take them all away.

Management is a joke. They lie and pick favorites. You'd think that managers of such a large company would realize that people sucking up to them and buying them gifts and socializing with them doesn't mean that they are productive workers. Worked with some of the laziest people I have ever met. Picked up their slack and they got all the credit of course.

Employees in this department are extremely fake. They make little cliques with each other and then talk to people to get information from them, and then talk about them behind their backs. Super two-faced. There could be bullying in the work place and management would do nothing about it. Ridiculous.

The mascot costumes were extremely unsanitary and unsafe. Simply spraying the costume after use is probably not disinfecting it at all. Makes sense why peoples faces would break out. Employees would let children climb on people in the costumes and people are required to stand in these costumes for long periods of time. Not the best idea for someones health, especially when they are forced to be outside in the summer in them.

It makes a good first job for the first few months, and then you realized how ridiculous everything
  more... about it is. It might look good on a resume but the negative effects that this job had on me (like going home from work crying after more than half of my shifts) is not what a job should be like.  less
Pros
Looks good on a resume
Cons
Management, hours, how you are treated, health and safety
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Good place to work
House Keeping (Former Employee) –  Niagara Falls, ON9 June 2016
Nice Place to work. Friendly environment and friendly supervisors. Fun place to work that provides many benefits for the people that work there
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Good place to work
Water Park Attendant (Former Employee) –  Niagara Falls, ON19 April 2016
 Ensured that clients were supplied all services and amenities
 Maintained consistent sanitary and aesthetic conditions in facilities
Pros
Good team to work
Cons
Salary
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Busy Workplace, Lots of Angry Tourists
Aquatics - Lifeguard (Former Employee) –  Niagara Falls, ON10 April 2016
Awful experience with this company. I worked there for three years and my department manager had no idea what my name was. Guards receive constant harassment from management and supervisors. Little to no bathroom breaks. Long shifts spent standing and walking (8+ hours a day, all spent standing and walking sometimes up to 10km a day.)
Pros
Friendly Fellow Employees, Free Waterpark Passes
Cons
Bad Management, Bad Supervisors, Expected To Walk 10km + A Day, Minimum/ No Bathroom Breaks
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Overall rating

3.6
Based on 573 reviews
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3.4
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3.2
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3.2
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3.1
Culture
3.5

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