Medical Claims Examiner (Former Employee) – Regina, SK – 26 September 2014
For the amount of knowledge you are expected to understand, you are paid very poorly. I worked on complex claims, and we were not allowed to ask questions. We were not allowed to talk to fellow employees. We were expected to have 0 errors and high speed in entering claims. How could you effectively do your job when you have questions? This would reduce productivity, increase stress and make a very unhappy workforce.
Pl. Fin. (Former Employee) – Montreal, Qc – 6 May 2014
I worked from home and met clients in their home or work place; so, I did not have co-workers per say, Staff was very kind and always willing to help. What I learned was external to the company on the most part. Most enjoyable was the flexibility to work when, where, and with whom I wanted, and to make the income I determined every year.
Flexibility, no limits on income, ownership of clientele, freedom to work with every financial institution.
Disability Case Manager (Former Employee) – British Columbia – 18 February 2014
Considering this is an insurance company the employee benefits package is very basic, whilst it markets work life balance it's flextime program is far from flexible, expect a lot of productivity controls if you work here, expect to have more work than you can realistically achieve, expect to sit at your cubicle and work long hours without recognition. There is little opportunity for advancement, education is not supported or promoted, co workers will police your time of arrival, departure, breaks, personal calls, etc in an effort to curry favour with management that provides inconsistent feedback, poor support, and poor communication.
Long hours, poor benefits, stifling atmosphere, regimented hours, too much work
Although the position I'm in is very limiting to the ability of being away from the phones, you are given plenty of freedom to keep yourself focused and or entertained. Very repetitive chores, but still opportunities to grow and learn.
Claims Processor (Former Employee) – Winnipeg – 20 January 2014
Just recently left GWL as a claims processor and a co-worker was let go due to not meeting expectations. Stress of meeting their expectations was too much. When they took my co-worker to another office to meet with HR to let her know the news, they packed up her desk and handed everything to her in a plastic garbage bag. Very classy. 3 weeks of training and god help you if you struggle when you hit the floor. Weekly meetings about how poorly you are doing but as you improve it doesn't matter. It still isn't what they expect.
A diverse multiculture and a productive company to work with
IT Security Analyst (ISO) (Former Employee) – Winnipeg, Manitoba – 30 October 2013
A typical day at work is managing major security incidents for specific sites by actively monitoring vulnerabilities and exploits and taking appropriate decision in a timely manner. Provide professional security expertise to business, I.S. management and technology by conducting security vulnerability and risk assessment and identifying security solutions. Work with complex issues and investigations where a variety of specialized techniques and methods are applied and may not be always standardized and prescribed. I have learned a lot about the industry infrastructure and specially the culture. I have provided guidance and training to some I.S. staff in and out of our department. We have a healthy relationship in the ISO and we have a lot of respect with each other. Their are a few challenges/tasks that I have encountered and one of those is by creating the EDIR security database structure and web application from ground up. The most enjoyable part of the job are the challenges, complexity and entirety as a whole,
ISO Officers and Security Analyst meetings and discussions
Long hours of extra work in security site development
Sr. Client Service Assistant, Employee Benefits (Current Employee) – Vancouver, BC – 5 October 2013
Every day at work goes by quickly. The continuing education benefits are great, I have taken a number of courses and also earned a designation while working for this company. It is great to be surrounded by co-workers that have been with the company for most of their career.
Customer Service Representative (Former Employee) – winnipeg, mb – 30 September 2013
Duties include the handling of client calls in a polite, professional and timely manner. As well as the knowledge to give out correct benefit coverage information on a variety of products and services, in order to answer client questions correctly, every time, the first time. Having a pleasant tone of voice is also very important in managing customer experiences, and making sure the clients are fully satisfied with the level of assistance they received. Through working in such an environment, I have developed a sense of patience that I have carried forward from the workplace into my personal life.
Poor management, no room for advancement, poor salary structure
Group Benefits (Former Employee) – Toronto – 28 September 2013
Worst company in terms of employee appreciation. Most reports generated are false and deceiving. Worst Manager and Supervisors because they don't know the real ethics and technicalities of the work on the floor.
Meeting friends amidst the very stressful work environment
Imagine buying your own supply of water and hand sanitizers inspite of the low salary.
Great West Life was a little fish swimming in a big Insurance pond
Customer Service Representative (Former Employee) – Toronto,ON – 17 September 2013
Great West Life is a great company however was very rigid with the employees ( limited flexibility with work/life consideration) . I had to sign on at 9:00am promptly I could not deviate by one second. however if the call should exceed 5:00 pm there was no compensation or appreciation for the extra time unless the call exceeded 20 minutes. The Verbiage was so rigid that I was dinged for saying have a nice day instead of a solid good by at the end of the call. I was shocked that they adapted to a very cold uncaring manner on a call rather then a friendly caring manner. . I felt that after working for Sun Life financial I could not stop comparing the two companies and felt that Great West Life was a very little fish swimming in a very big Insurance pond and could not match to the level of professionalism Sun Life Financial offered. Management was not supportive of the employees never gave us the benefit of the doubt. I was accused of hanging up on a caller when that was not the case I searched and found PROOF to the contrary and when the proof was provided I did not receive the apology I was awarded. They have a week training team and Managers. My co-workers were friendly and worked with their heads down low to keep out of managements radar. I didn't like the way the people where treated there. The best part of the job was the pleasant co-workers( excluding management) people felt very depreciated in this company.
The best part of the job was the pleasant co-workers( excluding
Case Manager (Former Employee) – Vancouver, BC – 12 September 2013
Training was the best part of the company. They did their best to ensure that the employees were trained and prepared for the work ahead. The work was challenging and could be rewarding. The workload could be a challenge at times
Formatrice/ Rédactrice sinistre principale (Current Employee) – Montreal – 6 September 2013
Je fais les questions de tous les rédacteurs sinistres. J'offre un suivi au nouveau employé. Je dois vérifiée les mises à jour, s'assurer qu'il n'y ai pas d'erreur. Coup de main au superviseur et assistant superviseur. Offre de la formation polyvalente, formation continue ou formation aux nouveaux employés.
Great work environment with emphasis on respectful treatment of employees and encouragement for professional development. Excellent!!!!
Administrative Support (Former Employee) – Calgary, AB – 19 June 2013
I was employed by Great West Life, Disability Division on a term assignment through Diversified Staffing. Although my position was of an Administrative support nature, I was treated with thorough respect and professionalism by the Case Managers and Management. I was treated as if I were a permanent employee from my first day and was made to feel as I were an integral part of the team. Even though it was a relatively fast paced work environment, there was always time for a smile and a little fun.
A typical day at work involved being isolated at a computer, in a cubicle, doing highly repetitive work. As a Claims Processor you are given sufficient training, however the practice time is not enough before you hit the floor. The computer systems are out of date, therefore searching for information is tedious which increases the chance of mistakes. I found the management condescending and witnessed a lot of passive aggressive talking down to employees who were not deemed "super stars". There is a quota to meet and quality expectations which reflect on your team, so they are constantly having meetings about your performance. This would be acceptable except for the weekly meeting in which they hand you a quality certificate ceremoniously in front of your other teammates, much in the same way a mother would give her favorite child a treat. I'm sure it's suppose to be positive but it feels demeaning and embarrassing. If you are okay with repetitive, uninspiring work and like to work alone than this job is okay. The job itself is much like working in a factory but with the front of a professional environment. The pay is average, but with all the deductions they rope you into, including their pricey insurance, which you can only opt out of during the month of May (unfortunate if you start after that), you end up making significantly less than your wage (approx $2/hr). Also you are not paid for your 1/2 hr of lunch and are expected to come in and make up time missed from Dr.'s appt's etc. (no big deal, just something to consider). The main building is beautiful and they take youmore... for a tour of the restaurant (5 star chef), gym (brand new, cheap but not free membership), Tim Hortons, art gallery, nurses station, and solarium on the first day. After the tour of the beautiful facilities (which house management and upper administrative offices), they ship you off to their satellite location downtown which is only accessible by bus as parking is too expensive. Thus, by the time you finish work (8 hrs/more if you take OT), you must take two buses to get to the main building. Most people never see the main building, or the beautiful amenities that are housed there, after the first day. I was surprised to see so many positive reviews of this company on Indeed and suspect that they must have been written by people with higher level jobs or by HR themselves. The most enjoyable part of the job was the clean and well maintained building and the training staff. The main building would have been nice if I would have had time to access it.less
clean and professional environment.
patronizing management, low pay, factory like conditions, uninspiring work, company is stingy/tight pocketed.