Pros: clean and professional environment.
Cons: patronizing management, low pay, factory like conditions, uninspiring work, company is stingy/tight pocketed.
A typical day at work involved being isolated at a computer, in a cubicle, doing highly repetitive work. As a Claims Processor you are given sufficient training, however the practice time is not enough before you hit the floor. The computer systems are out of date, therefore searching for information is tedious which increases the chance of mistakes.
I found the management condescending and witnessed a lot of passive aggressive talking down to employees who were not deemed "super stars". There is a quota to meet and quality expectations which reflect on your team, so they are constantly having meetings about your performance. This would be acceptable except for the weekly meeting in which they hand you a quality certificate ceremoniously in front of your other teammates, much in the same way a mother would give her favorite child a treat. I'm sure it's suppose to be positive but it feels demeaning and embarrassing.
If you are okay with repetitive, uninspiring work and like to work alone than this job is okay. The job itself is much like working in a factory but with the front of a professional environment. The pay is average, but with all the deductions they rope you into, including their pricey insurance, which you can only opt out of during the month of May (unfortunate if you start after that), you end up making significantly less than your wage (approx $2/hr). Also you are not paid for your 1/2 hr of lunch and are expected to come in and make up time missed from Dr.'s appt's etc. (no big deal, just something to consider).
The main building is beautiful and they take you – more... for a tour of the restaurant (5 star chef), gym (brand new, cheap but not free membership), Tim Hortons, art gallery, nurses station, and solarium on the first day. After the tour of the beautiful facilities (which house management and upper administrative offices), they ship you off to their satellite location downtown which is only accessible by bus as parking is too expensive. Thus, by the time you finish work (8 hrs/more if you take OT), you must take two buses to get to the main building. Most people never see the main building, or the beautiful amenities that are housed there, after the first day.
I was surprised to see so many positive reviews of this company on Indeed and suspect that they must have been written by people with higher level jobs or by HR themselves.
The most enjoyable part of the job was the clean and well maintained building and the training staff. The main building would have been nice if I would have had time to access it. – less