Great West Employee Reviews

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Nice place to work and nice people
Director, Group Business Technology Operations (Current Employee) –  Winnipeg, MB13 October 2017
Overall GWL is a good place to work. This is a culture of team work and most people are friendly, helpful and want to do a good job. They are going through some significant change right now and so things might be a little confusing for the next couple of years but it will settle down.
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A very productive department that I worked in with a very good work culture.
Customer Service Specialist (Former Employee) –  Winnipeg, MB2 October 2017
My typical day was started by opening email to gauge what work took priority. There were a lot of email inquiries as well as work received through mail. There was a great rapport between everybody and help always provided to one another. The location allowed for us to go for walks along the river. We planned lunch potlucks and had a very good balance of work & fun. It was a very respectful work environment.
Pros
Location and choice of hours
Cons
Lots of work that required staying late in year end and beginning of year.
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Poor Leadership
Project Coordinator (Current Employee) –  Toronto, ON27 September 2017
The culture needs to advance, there is too many people in leadership positions that do not want to advance. There is no room for career advancement until people retire.
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Unstable workplace
Mobile Support Technician (Former Employee) –  Toronto, ON11 September 2017
Reducing 2000 staff members by the end of this year.
Constant change in workplace and restructured 3 times in last 5 years. Lack of communication between staff members across offices.
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Negative work environment
Group Customer Contact Services (phone rep) (Former Employee) –  London, ON22 August 2017
This place is okay if you have very little customer service experience, and are trying to build your resume. The salary is average, but the benefits are good. Management is nowhere to be found if you need support, they're more concerned with getting in their coffee breaks than coaching staff. The medical/dental training is interesting, but the job itself is very draining. Clients call and yell at you over their coverage and claims payments - and morale is very negative since management does nothing to create a more positive workplace. The bonuses were good until a new director was hired, then they made it almost impossible to get anything. If your performance is high, and you want to move to another area of the company, they will make it seem like you're not qualified because they want to keep you there to make their overall metrics look good comparable to other offices.
Pros
Lots of nice co-workers, benefits, fairly nice office
Cons
Unskilled managers, late shift, low morale, old software
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lay offs
Communications Coordinator (Former Employee) –  Winnipeg, MB21 August 2017
Not a great environment right now. Many jobs going to Toronto. Management is self serving and not about inspiring employees. Look elsewhere for job advancement.
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Decent place to work
Disability Case Manager (Current Employee) –  Toronto, ON16 August 2017
A decent place to work although sometimes work load is not appropriate.

It's nice to work from home. Company needs to hire appropriately as many times the workload is overwhelming.
Pros
Work from home.
Cons
High workload
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A little behind the times still.
Manager, ERM (Current Employee) –  Toronto, ON14 August 2017
A little behind the times still with respect to processes, culture and work/life flexibility. Although remote access is provided, it is not used and not really allowed to be used unless it's absolutely necessary.
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great work place
Maintenance Tech (Former Employee) –  Edmonton, AB2 August 2017
GreatWest life parent company of Vertica resident services good place to work, high end apartment with a slum lord maintenance budget to work with, thus forcing maintenance techs to provide low quality work
Pros
great clients
Cons
unqualified management team making critical decisions
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It is a great company
Directrice conformité (Former Employee) –  Montréal, QC19 July 2017
This is a great company for the time I was there.

I learned many things concerning my position which was Compliance regional manager, it was a very analystic job so it did not bring my social side to shine bright as it is my best characteristic.
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environnement agréable
Spécialiste, Relations avec la clientèle (Current Employee) –  Montréal, QC2 July 2017
flexibilité
bonne formation
bonne rémunération ...
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Company in transition
DSW (Former Employee) –  Toronto, ON30 June 2017
Great group of people to work with, but unfortunately it is a company in transition at the moment as it reinvents itself for the 21st century.
The some 5,000 people who were transitioned out of jobs was a painful part of the process.
Pros
fun workplace
Cons
difficult communication process between old and new workers
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Great place to work
Administrative Support Assistant (Current Employee) –  Winnipeg, MB15 June 2017
Great place to work, but job is not secured. I enjoyed my job but Great West is currently changing their structure and even permanent positions are not secured.
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You are replaceable
Group Retirement Services (Current Employee) –  Montréal, QC23 May 2017
No performance reviews but management acts like you're not doing your job,old technology, no advancement possible (currently in restructuration), low pay
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Great company to work for
Technical Specialist (Current Employee) –  Toronto, ON5 May 2017
Good work life balance and culture. Good management and considerate due to the complexity in working in a 'shared services' area which in reality is like working for three plus companies at the same time.
Pros
Staff Club, Cafeteria, Health area with nurse with good old values
Cons
Following the market on offshoring of work
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Friendly
Administrative Assistant (Former Employee) –  Edmonton, AB4 May 2017
friendly place to work. the management were very understanding of any family issues that came up. Great co workers, also a great location to work in downtown edmonton
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Great place to learn fast and grow
Service Leader (Current Employee) –  Leader, SK25 April 2017
Great-West Life is a great place to work if you live in Winnipeg (where the HQ is located) because you get to move around a lot within the company, there's a lot of different things to do. Outside of there, there's not much things since it's a place where people stay there for a lot of years.
Pros
great health plan
Cons
workplace culture not yet up to date
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No career advancement but good benefits
Client Service Representative (Former Employee) –  Regina, SK25 April 2017
The people are what really make this place work. My sanity was kept in tact because of the wonderful coworkers I had.

Management on the other hand was poor at best. They often acted as they were making up rules as they went along. If you were liked by the management, you would receive perks...if you questioned them, you get demoted.
Pros
good benefits, good pay
Cons
late shift rotation, bad management
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Great place to work
Customer Service Representative/Claims Processor (Former Employee) –  St. John's, NL27 March 2017
Great place to work, claim entry and customer service on a daily basis. People were friendly and inviting, never a dull day while on the job. I would recommend this company to anyone!
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Sub-par
Sales Support Associate (Former Employee) –  Toronto, ON15 March 2017
-Sales associates do not follow up with sales management
-Very behind with technology (paper oriented, very hard to manage)
-Marketing is outdated
-They are not creative with their industry approach (Second mover)
-Culture within the office is below average
-Salary the organization will take advantage of you if you are new
-Benefits within the organization are incredible
Cons
They take everything for granted
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Overall rating

3.5
Based on 155 reviews
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.5
Job Security/Advancement
3.1
Management
3.0
Culture
3.1