Case Manager (Former Employee) – Vancouver, BC – 12 September 2013
Training was the best part of the company. They did their best to ensure that the employees were trained and prepared for the work ahead. The work was challenging and could be rewarding. The workload could be a challenge at times
Director, Group Business Technology Operations (Current Employee) – Winnipeg, MB – 13 October 2017
Overall GWL is a good place to work. This is a culture of team work and most people are friendly, helpful and want to do a good job. They are going through some significant change right now and so things might be a little confusing for the next couple of years but it will settle down.
A very productive department that I worked in with a very good work culture.
Customer Service Specialist (Former Employee) – Winnipeg, MB – 2 October 2017
My typical day was started by opening email to gauge what work took priority. There were a lot of email inquiries as well as work received through mail. There was a great rapport between everybody and help always provided to one another. The location allowed for us to go for walks along the river. We planned lunch potlucks and had a very good balance of work & fun. It was a very respectful work environment.
Location and choice of hours
Lots of work that required staying late in year end and beginning of year.
Group Customer Contact Services (phone rep) (Former Employee) – London, ON – 22 August 2017
This place is okay if you have very little customer service experience, and are trying to build your resume. The salary is average, but the benefits are good. Management is nowhere to be found if you need support, they're more concerned with getting in their coffee breaks than coaching staff. The medical/dental training is interesting, but the job itself is very draining. Clients call and yell at you over their coverage and claims payments - and morale is very negative since management does nothing to create a more positive workplace. The bonuses were good until a new director was hired, then they made it almost impossible to get anything. If your performance is high, and you want to move to another area of the company, they will make it seem like you're not qualified because they want to keep you there to make their overall metrics look good comparable to other offices.
Lots of nice co-workers, benefits, fairly nice office
Unskilled managers, late shift, low morale, old software
Manager, ERM (Current Employee) – Toronto, ON – 14 August 2017
A little behind the times still with respect to processes, culture and work/life flexibility. Although remote access is provided, it is not used and not really allowed to be used unless it's absolutely necessary.
Maintenance Tech (Former Employee) – Edmonton, AB – 2 August 2017
GreatWest life parent company of Vertica resident services good place to work, high end apartment with a slum lord maintenance budget to work with, thus forcing maintenance techs to provide low quality work
unqualified management team making critical decisions
DSW (Former Employee) – Toronto, ON – 30 June 2017
Great group of people to work with, but unfortunately it is a company in transition at the moment as it reinvents itself for the 21st century. The some 5,000 people who were transitioned out of jobs was a painful part of the process.
difficult communication process between old and new workers
Technical Specialist (Current Employee) – Toronto, ON – 5 May 2017
Good work life balance and culture. Good management and considerate due to the complexity in working in a 'shared services' area which in reality is like working for three plus companies at the same time.
Staff Club, Cafeteria, Health area with nurse with good old values
Service Leader (Current Employee) – Leader, SK – 25 April 2017
Great-West Life is a great place to work if you live in Winnipeg (where the HQ is located) because you get to move around a lot within the company, there's a lot of different things to do. Outside of there, there's not much things since it's a place where people stay there for a lot of years.
Client Service Representative (Former Employee) – Regina, SK – 25 April 2017
The people are what really make this place work. My sanity was kept in tact because of the wonderful coworkers I had.
Management on the other hand was poor at best. They often acted as they were making up rules as they went along. If you were liked by the management, you would receive perks...if you questioned them, you get demoted.
Sales Support Associate (Former Employee) – Toronto, ON – 15 March 2017
-Sales associates do not follow up with sales management -Very behind with technology (paper oriented, very hard to manage) -Marketing is outdated -They are not creative with their industry approach (Second mover) -Culture within the office is below average -Salary the organization will take advantage of you if you are new -Benefits within the organization are incredible