Disability Case Manager (Former Employee) – British Columbia – 18 February 2014
Considering this is an insurance company the employee benefits package is very basic, whilst it markets work life balance it's flextime program is far from flexible, expect a lot of productivity controls if you work here, expect to have more work than you can realistically achieve, expect to sit at your cubicle and work long hours without recognition. There is little opportunity for advancement, education is not supported or promoted, co workers will police your time of arrival, departure, breaks, personal calls, etc in an effort to curry favour with management that provides inconsistent feedback, poor support, and poor communication.
Long hours, poor benefits, stifling atmosphere, regimented hours, too much work
Manager, ERM (Current Employee) – Toronto, ON – 14 August 2017
A little behind the times still with respect to processes, culture and work/life flexibility. Although remote access is provided, it is not used and not really allowed to be used unless it's absolutely necessary.
Maintenance Tech (Former Employee) – Edmonton, AB – 2 August 2017
GreatWest life parent company of Vertica resident services good place to work, high end apartment with a slum lord maintenance budget to work with, thus forcing maintenance techs to provide low quality work
unqualified management team making critical decisions
DSW (Former Employee) – Toronto, ON – 30 June 2017
Great group of people to work with, but unfortunately it is a company in transition at the moment as it reinvents itself for the 21st century. The some 5,000 people who were transitioned out of jobs was a painful part of the process.
difficult communication process between old and new workers
Technical Specialist (Current Employee) – Toronto, ON – 5 May 2017
Good work life balance and culture. Good management and considerate due to the complexity in working in a 'shared services' area which in reality is like working for three plus companies at the same time.
Staff Club, Cafeteria, Health area with nurse with good old values
Service Leader (Current Employee) – Leader, SK – 25 April 2017
Great-West Life is a great place to work if you live in Winnipeg (where the HQ is located) because you get to move around a lot within the company, there's a lot of different things to do. Outside of there, there's not much things since it's a place where people stay there for a lot of years.
Client Service Representative (Former Employee) – Regina, SK – 25 April 2017
The people are what really make this place work. My sanity was kept in tact because of the wonderful coworkers I had.
Management on the other hand was poor at best. They often acted as they were making up rules as they went along. If you were liked by the management, you would receive perks...if you questioned them, you get demoted.
Sales Support Associate (Former Employee) – Toronto, ON – 15 March 2017
-Sales associates do not follow up with sales management -Very behind with technology (paper oriented, very hard to manage) -Marketing is outdated -They are not creative with their industry approach (Second mover) -Culture within the office is below average -Salary the organization will take advantage of you if you are new -Benefits within the organization are incredible
Great West Life is a great place to work because the management does care about their staff. They care about the family/work balance and encourage it. They are also very approachable. Great West also provides a fitness center for it's employees to use.
Management did nothing except sit in their cubicles and listen in on calls. Not every call is going to be a positive one and they would pick out the negative ones to jump down your throat. It was a constant babysitting atmosphere being told exactly what to do when to do it. No respect for their employees.
Claims Examiner (Former Employee) – Toronto, On – 4 December 2016
The typical day at work is routine. I have learned certain things like looking at the tooth X-ray, learned how to read contracts, stipulations of company insurance policies. Management is supportive with what your plans are, co worker are mostly became your friends.
Disability Case Manager (Current Employee) – Vancouver, BC – 16 November 2016
As an experienced employee having worked in various roles in various industries, this is one of the worst run companies I have ever worked at. The case load/work load of Case Managers is impossible to keep up with. The case loads are 3 months behind, everything is a priority; you are getting pressure from employers, claimants, Unions, and your managers to provide answers and manage the claims, but it is impossible because there is just too much work. On top of an impossible workload, management sets unrealistic demands on the Case Manager; wanting claims managed in a particular way with so many processes and they keep adding processes as a way to better manage claims. I agree they should be managed well, but it doesn't happen because a Case Manager can't keep up with the workload. Most Case Mangers take shortcuts, many claims are mismanaged and this is because the pressure to perform (we have to record what we finish each day) is so high. Management runs this company in an archaic way - top down approach. There is no collaboration, Case Managers are not heard and management just keeps heaping on the pressure, even in the midst of people quitting, going on stress leave... New Case Managers, who are learning all the processes, procedures, legalities, systems, etc are hit with a full case load that is already very behind and they are getting hit from every angle. It can be so stressful and overwhelming that you can feel like you are having a mental breakdown. Speaking of which, there are a number of Case Managers on stress/mental health leave...if they don't quit. For amore... company that claims to promote mental health & wellness in the workplace, they do a VERY poor job of it themselves. Poor management.Little culture as there is no time to even talk to your co-workers.less
Pay is decent, training and development opportunities
Impossible workload, high demands, poor management, many unhappy employees, poor culture, no workplace wellness in practice
Claims Processor (Temporary Assignment) (Former Employee) – London, ON – 18 September 2016
Read this before even thinking of applying to this job.
First off - this is a one year temporary contract with no guarantee of getting hired on. I can almost guarantee that probably at least 80% of the candidates who get hired end up being let go. No matter how hard you work, you always feel like it's never enough. There's always a TA or supervisor looking over your shoulder or being on your case about meeting goals. Even if you are .5% off your goal, they will still drill you about it. Not only is this job mentally draining, but the quality and productivity goals you are expected to meet are ridiculous and unrealistic. The only way you can possibly meet the goals is if you put in extra time without getting paid for it. At $14.69/hr, I certainly wasn't going to put in extra time for nothing when I knew my efforts were still going to remain unnoticed. It's bad enough that $105/mth went to parking alone - and even worse, in a lot 10-15 minutes away from my building. I had to walk to and from work 10-15 minutes every single day... I don't even want to know what Winters are like there. It's funny how much they expect from their employees and how badly they treat you once you're not meeting their expectations.
This department is a joke and has a high employee turnover rate. I didn't learn about this fact until a couple of months into the role. I didn't even last 6 months into the role. They don't even give you a warning when they plan on letting you go. One day, you're taken into an office where you sit with your direct supervisor and the senior manager. The supervisor repeatsmore... many of the things already discussed in prior one-on-one meetings/coaching sessions. Then you're asked if you need a box to pack your things because you're contract is ending and you will no longer be working there as of that day. The senior manager doesn't even say a word to you or wish you luck in your future endeavours.
The worst part is: throughout this contract, you always feel on edge and are waiting for the day when it's your turn to be let go. You never feel comfortable or secure. After work, I found myself always thinking about what's going to happen to me there. You eventually get so discouraged and lose motivation as the days go on, especially when you're not meeting the goals and are not provided with any support or words of encouragement. In all my years of working in the corporate world, I've never had a supervisor tell me to go apply to other companies because there's a chance I won't be around for much longer. Who does that? Instead of motivating your employees, you encourage them to look elsewhere? Very classy.
I hated having to associate with the TA I was assigned with. She talks to people like they're incompetent and most days you don't even want to ask questions about the claims you're working on just to avoid her. She makes an already miserable job that much more depressing. And if you don't ask questions, she'll rat you out to the supervisor. I'm not going to mention her name but I'm sure those who have worked as a Claims Processor will know exactly who I'm talking about.
I'm not giving up on the company and I can't judge it based on the experience of one specific department. I will be applying again at some point but I will never go back to the claims department. It's the worst area to be in, HANDS DOWN! Don't do it unless you want to lose brain cells and feel like you're working in your own jail cell in a sweatshop with no communication with the people around you.less
Somehow being able to make it through the day without wanting to shoot myself