Sales Support Associate (Former Employee) – Toronto, ON – 15 March 2017
-Sales associates do not follow up with sales management -Very behind with technology (paper oriented, very hard to manage) -Marketing is outdated -They are not creative with their industry approach (Second mover) -Culture within the office is below average -Salary the organization will take advantage of you if you are new -Benefits within the organization are incredible
Great West Life is a great place to work because the management does care about their staff. They care about the family/work balance and encourage it. They are also very approachable. Great West also provides a fitness center for it's employees to use.
Management did nothing except sit in their cubicles and listen in on calls. Not every call is going to be a positive one and they would pick out the negative ones to jump down your throat. It was a constant babysitting atmosphere being told exactly what to do when to do it. No respect for their employees.
Claims Examiner (Former Employee) – Toronto, On – 4 December 2016
The typical day at work is routine. I have learned certain things like looking at the tooth X-ray, learned how to read contracts, stipulations of company insurance policies. Management is supportive with what your plans are, co worker are mostly became your friends.
Disability Case Manager (Current Employee) – Vancouver, BC – 16 November 2016
As an experienced employee having worked in various roles in various industries, this is one of the worst run companies I have ever worked at. The case load/work load of Case Managers is impossible to keep up with. The case loads are 3 months behind, everything is a priority; you are getting pressure from employers, claimants, Unions, and your managers to provide answers and manage the claims, but it is impossible because there is just too much work. On top of an impossible workload, management sets unrealistic demands on the Case Manager; wanting claims managed in a particular way with so many processes and they keep adding processes as a way to better manage claims. I agree they should be managed well, but it doesn't happen because a Case Manager can't keep up with the workload. Most Case Mangers take shortcuts, many claims are mismanaged and this is because the pressure to perform (we have to record what we finish each day) is so high. Management runs this company in an archaic way - top down approach. There is no collaboration, Case Managers are not heard and management just keeps heaping on the pressure, even in the midst of people quitting, going on stress leave... New Case Managers, who are learning all the processes, procedures, legalities, systems, etc are hit with a full case load that is already very behind and they are getting hit from every angle. It can be so stressful and overwhelming that you can feel like you are having a mental breakdown. Speaking of which, there are a number of Case Managers on stress/mental health leave...if they don't quit. For amore... company that claims to promote mental health & wellness in the workplace, they do a VERY poor job of it themselves. Poor management.Little culture as there is no time to even talk to your co-workers.less
Pay is decent, training and development opportunities
Impossible workload, high demands, poor management, many unhappy employees, poor culture, no workplace wellness in practice
Claims Processor (Temporary Assignment) (Former Employee) – London, ON – 18 September 2016
Read this before even thinking of applying to this job.
First off - this is a one year temporary contract with no guarantee of getting hired on. I can almost guarantee that probably at least 80% of the candidates who get hired end up being let go. No matter how hard you work, you always feel like it's never enough. There's always a TA or supervisor looking over your shoulder or being on your case about meeting goals. Even if you are .5% off your goal, they will still drill you about it. Not only is this job mentally draining, but the quality and productivity goals you are expected to meet are ridiculous and unrealistic. The only way you can possibly meet the goals is if you put in extra time without getting paid for it. At $14.69/hr, I certainly wasn't going to put in extra time for nothing when I knew my efforts were still going to remain unnoticed. It's bad enough that $105/mth went to parking alone - and even worse, in a lot 10-15 minutes away from my building. I had to walk to and from work 10-15 minutes every single day... I don't even want to know what Winters are like there. It's funny how much they expect from their employees and how badly they treat you once you're not meeting their expectations.
This department is a joke and has a high employee turnover rate. I didn't learn about this fact until a couple of months into the role. I didn't even last 6 months into the role. They don't even give you a warning when they plan on letting you go. One day, you're taken into an office where you sit with your direct supervisor and the senior manager. The supervisor repeatsmore... many of the things already discussed in prior one-on-one meetings/coaching sessions. Then you're asked if you need a box to pack your things because you're contract is ending and you will no longer be working there as of that day. The senior manager doesn't even say a word to you or wish you luck in your future endeavours.
The worst part is: throughout this contract, you always feel on edge and are waiting for the day when it's your turn to be let go. You never feel comfortable or secure. After work, I found myself always thinking about what's going to happen to me there. You eventually get so discouraged and lose motivation as the days go on, especially when you're not meeting the goals and are not provided with any support or words of encouragement. In all my years of working in the corporate world, I've never had a supervisor tell me to go apply to other companies because there's a chance I won't be around for much longer. Who does that? Instead of motivating your employees, you encourage them to look elsewhere? Very classy.
I hated having to associate with the TA I was assigned with. She talks to people like they're incompetent and most days you don't even want to ask questions about the claims you're working on just to avoid her. She makes an already miserable job that much more depressing. And if you don't ask questions, she'll rat you out to the supervisor. I'm not going to mention her name but I'm sure those who have worked as a Claims Processor will know exactly who I'm talking about.
I'm not giving up on the company and I can't judge it based on the experience of one specific department. I will be applying again at some point but I will never go back to the claims department. It's the worst area to be in, HANDS DOWN! Don't do it unless you want to lose brain cells and feel like you're working in your own jail cell in a sweatshop with no communication with the people around you.less
Somehow being able to make it through the day without wanting to shoot myself
Health Center Administrative Assistant (Former Employee) – Regina, SK – 15 June 2016
A typical day at work involved typing, faxing, making files for patients,organization. I learned multiple computer programs that I have not used in years. I worked in an office with my boss and myself. The hardest part of my job was trying to understand what my boss wanted from me. The most enjoyable part of my job was interacting will people who came to the office for treatment.
The experience has been positive as far as a team environment goes, however the department had a lot office politics, and favoritism. I learnt how to make it a positive experience but as a workplace environment and experiencing poor management from the executive point of view- it was difficult to try to maintain an atmosphere for growth within the company due to the poor management of others on a corporate level. I enjoyed the job and the people but I do feel as though our team was mistreated and left unsupported when we needed it. My co-workers were wonderful, the job was fulfilling and easy to learn. The hardest part of the job was dealing with negative atmospheres created by employees around us. The most enjoyable part of the job was working with a close knit team and the callers I got to help on a daily basis.
In a company where individuals are valued, the customer relations team is less made up of individuals but more a group of numbers. When you are well liked by your team leader you will see advancement opportunities and training up to new levels regularly. When you are not liked by your team leader you will be stuck. In my case, after getting a new team leader, I was prevented from moving up and off of the phones. I was proficient in French and understanding different accents. I could put french speakers at ease and did a great job representing the company over the phone. This was not an asset for me. It prevented advancement. However, I was able to get to know and understand the inner workings of the company and see the potential if working in any other department. I still value the experience I gained while at GWL and would gladly call it my "work-home" in the future as long as it was in another department.
great benefits, opportunities for education, benefits
(Site Supervisor) In-House Sr. Security (Former Employee) – Edmonton, AB – 13 April 2016
- My work day was 8 hours which is rare in the security industry. On a 2 week rotation of days and evenings. -I learned more skills in the construction and cctv electronic set up. -My co-workers were contract security where I was In-house. -The hardest part was the skill and education levels of the contract security. Also dealing with Management that viewed security in a lesser capacity. -I enjoyed helping customers in various calls for service.
The Claims area is basically a white collar sweat shop. Productivity expectations are extremely high and they regularly keep raising the bar. The company only wants "super stars". If you're an average worker you're gradually looked upon as less favourable. Error report notes are gradual nails in your work coffin. No talking allowed on the work floor, unless it's with a supervisor. Favourtism is regularly applied to those they like. Every unit always seemed to have at least one person who was on stress leave. I had to leave under a medical quit as my doctor deemed that the stress levels I was on were hazardous to my health. "Abandon hope all ye who enter here..."
Operations Associate (Current Employee) – Vancouver, BC – 20 September 2015
The Operations Associate role offers a variety of work including replying to various e-mail queries, processing invoices and staff expenses, organizing and sending out mail and numerous other tasks; while greeting clients and co-workers at the Front Desk and answering incoming telephone lines.
Each day is never quite the same which keeps the job interesting and the days go by quickly. There is a platform for problem solving when faced with quick decision making and supporting the team.
The people are friendly and collaborate well as a team. We also help support other employees located in branch offices throughout the Province of BC.
You have to meet deadlines and they are expected of you, however when doing harder work in my time there you were able to write down time spent on complex claims. I think that ergonomics needs to be looked at more for a healthier work station. I feel Management does pick favourites but I went into the job to make people happy. I didn't get involved in the office politics. I was used to productivity so that was easy. Training was great. Staff are good. A little to much meetings and yes they take up to much time, however when I was there you took the time off and your productivity should not be hard to meet Overall for a private company I felt it was a great place to work
Making clients happy. Good benefits, vacation pk., and you do get paid for sick.
Not good on ergonomics. Demanding and scare tactics cause failure.