Claims Processor (Former Employee) – Winnipeg – January 20, 2014
Just recently left GWL as a claims processor and a co-worker was let go due to not meeting expectations. Stress of meeting their expectations was too much. When they took my co-worker to another office to meet with HR to let her know the news, they packed up her desk and handed everything to her in a plastic garbage bag. Very classy. 3 weeks of training and god help you if you struggle when you hit the floor. Weekly meetings about how poorly you are doing but as you improve it doesn't matter. It still isn't what they expect.
A typical day at work involved being isolated at a computer, in a cubicle, doing highly repetitive work. As a Claims Processor you are given sufficient training, however the practice time is not enough before you hit the floor. The computer systems are out of date, therefore searching for information is tedious which increases the chance of mistakes. I found the management condescending and witnessed a lot of passive aggressive talking down to employees who were not deemed "super stars". There is a quota to meet and quality expectations which reflect on your team, so they are constantly having meetings about your performance. This would be acceptable except for the weekly meeting in which they hand you a quality certificate ceremoniously in front of your other teammates, much in the same way a mother would give her favorite child a treat. I'm sure it's suppose to be positive but it feels demeaning and embarrassing. If you are okay with repetitive, uninspiring work and like to work alone than this job is okay. The job itself is much like working in a factory but with the front of a professional environment. The pay is average, but with all the deductions they rope you into, including their pricey insurance, which you can only opt out of during the month of May (unfortunate if you start after that), you end up making significantly less than your wage (approx $2/hr). Also you are not paid for your 1/2 hr of lunch and are expected to come in and make up time missed from Dr.'s appt's etc. (no big deal, just something to consider). The main building is beautiful and they take youmore... for a tour of the restaurant (5 star chef), gym (brand new, cheap but not free membership), Tim Hortons, art gallery, nurses station, and solarium on the first day. After the tour of the beautiful facilities (which house management and upper administrative offices), they ship you off to their satellite location downtown which is only accessible by bus as parking is too expensive. Thus, by the time you finish work (8 hrs/more if you take OT), you must take two buses to get to the main building. Most people never see the main building, or the beautiful amenities that are housed there, after the first day. I was surprised to see so many positive reviews of this company on Indeed and suspect that they must have been written by people with higher level jobs or by HR themselves. The most enjoyable part of the job was the clean and well maintained building and the training staff. The main building would have been nice if I would have had time to access it.less
clean and professional environment.
patronizing management, low pay, factory like conditions, uninspiring work, company is stingy/tight pocketed.
Great West Life was a little fish swimming in a big Insurance pond
Customer Service Representative (Former Employee) – Toronto,ON – September 17, 2013
Great West Life is a great company however was very rigid with the employees ( limited flexibility with work/life consideration) . I had to sign on at 9:00am promptly I could not deviate by one second. however if the call should exceed 5:00 pm there was no compensation or appreciation for the extra time unless the call exceeded 20 minutes. The Verbiage was so rigid that I was dinged for saying have a nice day instead of a solid good by at the end of the call. I was shocked that they adapted to a very cold uncaring manner on a call rather then a friendly caring manner. . I felt that after working for Sun Life financial I could not stop comparing the two companies and felt that Great West Life was a very little fish swimming in a very big Insurance pond and could not match to the level of professionalism Sun Life Financial offered. Management was not supportive of the employees never gave us the benefit of the doubt. I was accused of hanging up on a caller when that was not the case I searched and found PROOF to the contrary and when the proof was provided I did not receive the apology I was awarded. They have a week training team and Managers. My co-workers were friendly and worked with their heads down low to keep out of managements radar. I didn't like the way the people where treated there. The best part of the job was the pleasant co-workers( excluding management) people felt very depreciated in this company.
the best part of the job was the pleasant co-workers( excluding
A diverse multiculture and a productive company to work with
IT Security Analyst (ISO) (Former Employee) – Winnipeg, Manitoba – October 30, 2013
A typical day at work is managing major security incidents for specific sites by actively monitoring vulnerabilities and exploits and taking appropriate decision in a timely manner. Provide professional security expertise to business, I.S. management and technology by conducting security vulnerability and risk assessment and identifying security solutions. Work with complex issues and investigations where a variety of specialized techniques and methods are applied and may not be always standardized and prescribed. I have learned a lot about the industry infrastructure and specially the culture. I have provided guidance and training to some I.S. staff in and out of our department. We have a healthy relationship in the ISO and we have a lot of respect with each other. Their are a few challenges/tasks that I have encountered and one of those is by creating the EDIR security database structure and web application from ground up. The most enjoyable part of the job are the challenges, complexity and entirety as a whole,
iso officers and security analyst meetings and discussions
long hours of extra work in security site development
Administrative Coordinator (Former Employee) – Winnipeg, ON – February 12, 2013
• Contract position with The People Bank • Process paper work for clients by filling out forms for various registered plans, segregated and mutual funds keep all paper work up to date • Provide excellent customer service by taking calls from clients and advisors and solve their problems on phone and in person when they visit the advisor. Meet with the clients to discuss their basic needs before they see the advisor. • Set up appointments for clients so they can meet Financial Advisor and discuss their financial situations and make further investments and print downloads. • Use various softwares to access mutual funds and investments for clients, switch and transfer various accounts for clients on their request • Distribution of mail and filing all the clients’ statements on regular basis • Worked on Know Your Client (KYC) re-review organized by London Life and audit files for the project
You have to meet deadlines and they are expected of you, however when doing harder work in my time there you were able to write down time spent on complex claims. I think that ergonomics needs to be looked at more for a healthier work station. I feel Management does pick favourites but I went into the job to make people happy. I didn't get involved in the office politics. I was used to productivity so that was easy. Training was great. Staff are good. A little to much meetings and yes they take up to much time, however when I was there you took the time off and your productivity should not be hard to meet Overall for a private company I felt it was a great place to work
Making clients happy. Good benefits, vacation pk., and you do get paid for sick.
Not good on ergonomics. Demanding and scare tactics cause failure.
Data Entry Processor (Current Employee) – Winnipeg – July 26, 2015
I usually handle Data Entry Processing on a day-to-day basis, and with that I also ensure that all information needed for an application is present, to be entered more efficiently. I have learned a lot about what goes into a single application up to the point of it being issued to clients. Also perform contract audits prior to issuance of policies being applied for. I appreciate my colleagues as well as my team leader. I admire the transparency at work that's very important to me. There isn't really anything hard about my current posting. Most enjoyable part would be unusual situations and difficulties that come with the job and welcome all challenges head on.
Great freebies, fun place to work and good benefits for employees
Disability Case Manager (Former Employee) – British Columbia – February 18, 2014
Considering this is an insurance company the employee benefits package is very basic, whilst it markets work life balance it's flextime program is far from flexible, expect a lot of productivity controls if you work here, expect to have more work than you can realistically achieve, expect to sit at your cubicle and work long hours without recognition. There is little opportunity for advancement, education is not supported or promoted, co workers will police your time of arrival, departure, breaks, personal calls, etc in an effort to curry favour with management that provides inconsistent feedback, poor support, and poor communication.
long hours, poor benefits, stifling atmosphere, regimented hours, too much work
Operations Associate (Current Employee) – Vancouver, BC – September 20, 2015
The Operations Associate role offers a variety of work including replying to various e-mail queries, processing invoices and staff expenses, organizing and sending out mail and numerous other tasks; while greeting clients and co-workers at the Front Desk and answering incoming telephone lines.
Each day is never quite the same which keeps the job interesting and the days go by quickly. There is a platform for problem solving when faced with quick decision making and supporting the team.
The people are friendly and collaborate well as a team. We also help support other employees located in branch offices throughout the Province of BC.
Claims Examiner (Current Employee) – Regina, SK – January 3, 2013
I feel that working at Great West Life is a good job. The pay is good, and the work is constant. The benefits are excellent. I would process claims either in paper or electronically. There is a lot of reading involved as every company has different types of policies. I would read the policy and compare the information in the claim and assess it accordingly. The supervisors are good. The co-workers are friendly. Generally, you work independently so there isn't any teamwork necessary for my position. The hardest part of the job is to be as accurate and as fast as you can be. The most enjoyable part of the job is freedom to work independently.
Great work environment with emphasis on respectful treatment of employees and encouragement for professional development. Excellent!!!!
Administrative Support (Former Employee) – Calgary, AB – June 19, 2013
I was employed by Great West Life, Disability Division on a term assignment through Diversified Staffing. Although my position was of an Administrative support nature, I was treated with thorough respect and professionalism by the Case Managers and Management. I was treated as if I were a permanent employee from my first day and was made to feel as I were an integral part of the team. Even though it was a relatively fast paced work environment, there was always time for a smile and a little fun.
Customer Service Representative (Former Employee) – winnipeg, mb – September 30, 2013
Duties include the handling of client calls in a polite, professional and timely manner. As well as the knowledge to give out correct benefit coverage information on a variety of products and services, in order to answer client questions correctly, every time, the first time. Having a pleasant tone of voice is also very important in managing customer experiences, and making sure the clients are fully satisfied with the level of assistance they received. Through working in such an environment, I have developed a sense of patience that I have carried forward from the workplace into my personal life.
Corporate Counsel (Former Employee) – Edmonton – March 21, 2015
They treat their employees very well. We had a base plus salary,expense accounts and corporate training and trips. The work environment was relaxed ,but professional. Typical day was nine to five,no weekends. I learned that there are bright people who do not work in Law firms,which is contrary to what most lawyers believe.My colleagues wet some of the finest tax advisors in Canada and were a wealth of information,always willing to help. the most enjoyable part of the job was creating exit strategies for business owners.
Book keeping Clerk (Current Employee) – Calgary, AB – July 20, 2012
This is an MGA for Insurance. I have been working with them for some time now though only part time. , I can go whenever and do my data entry, account payable and account recieveable work. I even do their filing work, handle their faxes, call the advisors and I work 2-3 days and that too for 2-3 hours so they have made it flexible for me to come anytime between ten to six. The Staff is so good and helpful and I look forward to the next day. The Manager is a gem of a person. As I am a licensed Insurance Advisor I understnd their work and I enjoy it too.
A typical day involved sorting of claims and data entry. I learned about insurance benefits, and medical and dental coverage Management was supportive and very hands on when it came to helping employees excel and in creating a stress free envioronment Coworkers were outgoing and friendly The hardest part of the job was the monotonous nature of the work The most enjoyable part of the job was the sense of accomplishment
lots of room for advancement, low stress environment
Great place to work aside from less oppertunity of advancment
Cleaner/Maintenance (Former Employee) – Calgary, AB – May 14, 2012
started out working with a great team. From Senior management to My co-workers. one of the senior management personnel left, and as did the rest leaving just me. After almost a year exactly it being there I was called by an old coworker, who offered me the position with Transglobe and wage increase. This job here with GWL, was great in most aspects aside from wage.
mountain view, 2 bedroom, on call every second weekend.
Medical Claims Examiner (Former Employee) – Regina, SK – September 26, 2014
For the amount of knowledge you are expected to understand, you are paid very poorly. I worked on complex claims, and we were not allowed to ask questions. We were not allowed to talk to fellow employees. We were expected to have 0 errors and high speed in entering claims. How could you effectively do your job when you have questions? This would reduce productivity, increase stress and make a very unhappy workforce.
Great-West Life is probably one of the best companies that I have ever worked for. The employees are treated with respect and compensated well. The physical structure of the building is strategically located, and the surrounding atmosphere is very welcoming. You are truly going to be a proud employee of this company.
great working condition
parking downtown is difficult to secure if you are new, the in-house parking is by seniority.
Pl. Fin. (Former Employee) – Montreal, Qc – May 6, 2014
I worked from home and met clients in their home or work place; so, I did not have co-workers per say, Staff was very kind and always willing to help. What I learned was external to the company on the most part. Most enjoyable was the flexibility to work when, where, and with whom I wanted, and to make the income I determined every year.
flexibility, no limits on income, ownership of clientele, freedom to work with every financial institution.
Senior Client Service Representative (Former Employee) – Halifax, NS – July 26, 2012
Worked over 17 years, advancement was good, pay could have been better. Not unionized or covered by workers comp. Management changed alot due to production numbers with sales. Coworkers were great. Hardest part of job was changing as the industry changed. Enjoyed helping my clients who appreciated all I did for them. Miss this job alot.