Customer Service Representative (Former Employee) – winnipeg, mb – 30 September 2013
Duties include the handling of client calls in a polite, professional and timely manner. As well as the knowledge to give out correct benefit coverage information on a variety of products and services, in order to answer client questions correctly, every time, the first time. Having a pleasant tone of voice is also very important in managing customer experiences, and making sure the clients are fully satisfied with the level of assistance they received. Through working in such an environment, I have developed a sense of patience that I have carried forward from the workplace into my personal life.
Customer Relations Specialist (Current Employee) – London, ON – 1 January 2018
I'm new to the company but they offer lots of support to new employees. They have a great benefit and incentive package for all employees. Staff and management are always willing to answer questions and want you to succeed.
Lots of support in the CRS position.
I had to sign a 2 year commitment to this particular job, so there is no advancement to other positions for two years.