Although the position I'm in is very limiting to the ability of being away from the phones, you are given plenty of freedom to keep yourself focused and or entertained. Very repetitive chores, but still opportunities to grow and learn.
The best part of this job were my co-workers. The worst is upper management. Very stressful They change procedures often, instead of 2 windows to find information changed to 5 (takes more time) they listen to outside consultants rather than their own workers who do the job. You are not allowed a voice when something is unfair to workers.
window of opportunity to get a good bonus is so small