Pros: great benefits, opportunities for education, benefits
Cons: no advancement, long hours
In a company where individuals are valued, the customer relations team is less made up of individuals but more a group of numbers.
When you are well liked by your team leader you will see advancement opportunities and training up to new levels regularly. When you are not liked by your team leader you will be stuck.
In my case, after getting a new team leader, I was prevented from moving up and off of the phones. I was proficient in French and understanding different accents. I could put french speakers at ease and did a great job representing the company over the phone. This was not an asset for me. It prevented advancement.
However, I was able to get to know and understand the inner workings of the company and see the potential if working in any other department. I still value the experience I gained while at GWL and would gladly call it my "work-home" in the future as long as it was in another department.