Negative work environment
Group Customer Contact Services (phone rep) (Former Employee) – London, ON – 22 August 2017
This place is okay if you have very little customer service experience, and are trying to build your resume. The salary is average, but the benefits are good. Management is nowhere to be found if you need support, they're more concerned with getting in their coffee breaks than coaching staff. The medical/dental training is interesting, but the job itself is very draining. Clients call and yell at you over their coverage and claims payments - and morale is very negative since management does nothing to create a more positive workplace. The bonuses were good until a new director was hired, then they made it almost impossible to get anything. If your performance is high, and you want to move to another area of the company, they will make it seem like you're not qualified because they want to keep you there to make their overall metrics look good comparable to other offices.
Lots of nice co-workers, benefits, fairly nice office
Unskilled managers, late shift, low morale, old software