Great West Employer Reviews

A typical day at work involved being isolated at a computer, in a cubicle, doing highly repetitive work. As a Claims Processor you are given sufficient training, however the practice time is not enough before you hit the floor. The computer systems are out of date, therefore searching for information is tedious which increases the chance of mistakes.
I – more... found the management condescending and witnessed a lot of passive aggressive talking down to employees who were not deemed "super stars". There is a quota to meet and quality expectations which reflect on your team, so they are constantly having meetings about your performance. This would be acceptable except for the weekly meeting in which they hand you a quality certificate ceremoniously in front of your other teammates, much in the same way a mother would give her favorite child a treat. I'm sure it's suppose to be positive but it feels demeaning and embarrassing.
If you are okay with repetitive, uninspiring work and like to work alone than this job is okay. The job itself is much like working in a factory but with the front of a professional environment. The pay is average, but with all the deductions they rope you into, including their pricey insurance, which you can only opt out of during the month of May (unfortunate if you start after that), you end up making significantly less than your wage (approx $2/hr). Also you are not paid for your 1/2 hr of lunch and are expected to come in and make up time missed from Dr.'s appt's etc. (no big deal, just something to consider).
The main building is beautiful and they take you for a tour of the restaurant (5 star chef), gym (brand new, cheap but not free membership), Tim Hortons, art gallery, nurses station, and solarium on the first day. After the tour of the beautiful facilities (which house management and upper administrative offices), they ship you off to their satellite location downtown which is only accessible by bus as parking is too expensive. Thus, by the time you finish work (8 hrs/more if you take OT), you must take two buses to get to the main building. Most people never see the main building, or the beautiful amenities that are housed there, after the first day.
I was surprised to see so many positive reviews of this company on Indeed and suspect that they must have been written by people with higher level jobs or by HR themselves.
The most enjoyable part of the job was the clean and well maintained building and the training staff. The main building would have been nice if I would have had time to access it. – less

• Contract position with The People Bank
• Process paper work for clients by filling out forms for various registered plans, segregated and mutual funds keep all paper work up to date
• Provide excellent customer service by taking calls from clients and advisors and solve their problems on phone and in person when they visit the advisor. Meet with the – more... clients to discuss their basic needs before they see the advisor.
• Set up appointments for clients so they can meet Financial Advisor and discuss their financial situations and make further investments and print downloads.
• Use various softwares to access mutual funds and investments for clients, switch and transfer various accounts for clients on their request
• Distribution of mail and filing all the clients’ statements on regular basis
• Worked on Know Your Client (KYC) re-review organized by London Life and audit files for the project – less

good management
friendly, helpful co-workers
overall enjoyable job task, including problem solving

I feel that working at Great West Life is a good job. The pay is good, and the work is constant. The benefits are excellent.
I would process claims either in paper or electronically. There is a lot of reading involved as every company has different types of policies. I would read the policy and compare the information in the claim and assess it accordingly. – more... The supervisors are good. The co-workers are friendly. Generally, you work independently so there isn't any teamwork necessary for my position. The hardest part of the job is to be as accurate and as fast as you can be. The most enjoyable part of the job is freedom to work independently. – less

Great-West Life is probably one of the best companies that I have ever worked for. The employees are treated with respect and compensated well. The physical structure of the building is strategically located, and the surrounding atmosphere is very welcoming. You are truly going to be a proud employee of this company.

A typical day involved sorting of claims and data entry.
I learned about insurance benefits, and medical and dental coverage
Management was supportive and very hands on when it came to helping employees excel and in creating a stress free envioronment
Coworkers were outgoing and friendly
The hardest part of the job was the monotonous nature of the work
The – more... most enjoyable part of the job was the sense of accomplishment – less

Worked over 17 years, advancement was good, pay could have been better. Not unionized or covered by workers comp. Management changed alot due to production numbers with sales. Coworkers were great. Hardest part of job was changing as the industry changed. Enjoyed helping my clients who appreciated all I did for them. Miss this job alot.

This is an MGA for Insurance. I have been working with them for some time now though only part time. , I can go whenever and do my data entry, account payable and account recieveable work. I even do their filing work, handle their faxes, call the advisors and I work 2-3 days and that too for 2-3 hours so they have made it flexible for me to come anytime – more... between ten to six.
The Staff is so good and helpful and I look forward to the next day.
The Manager is a gem of a person.
As I am a licensed Insurance Advisor I understnd their work and I enjoy it too. – less

Great West Life was a great place to work, the people that you work with are very nice and friendly. I did not have any problems working there. Great people and great location.

Amazing company that really takes care of their employees
Great people
Beautiful facilities
Programs to aid in advancement

A typical day at work was to get your claims from your drawer and key them in quickly and accurately.

The management and my co-workers were very easy to work with.

I enjoyed my time working with GWL.

started out working with a great team. From Senior management to My co-workers. one of the senior management personnel left, and as did the rest leaving just me. After almost a year exactly it being there I was called by an old coworker, who offered me the position with Transglobe and wage increase. This job here with GWL, was great in most aspects – more... aside from wage. – less

..Great ..

Great

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a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job

A typical day at Great-West consisted of assisting employers, participants and Third Party Administrators with questions and problems regarding thier retirement plan. Assisting employers, participants and Third Party Administrators navigating the Great-West Financial Services website. Assisting Account Managers with thier block of retirement plan business. – more... Updating retirement plan contacts, information and investments. I learned alot about the retirement plan industry. I enjoyed working with my co-workers, they where very knowledgeable and outgoing. The hardest part of the job was the stress and the demands. The most enjoyable part of the job was helping people with the questions they had about thier retirement plan. – less

Great West Life was a fantastic company to work for. It had great pay, great benefits, and job security which is hard to come by. My duties changed from day to day which I really enjoyed. I was challened each day by being faced with new problems,

- Busy
- co-workers were stuck up
- manager played favorites
- Being able to halp a client

Good company. Ready to move on. I have worked at Great-West for over 20 years. They have treated me well. I am ready to move on.

QA - test plans, testing, defect tracking
BA - Requirements gathering in a complicated system

Management could use training.

Dealing with uninformed Leads

Dealing with the user area to for requirements and UAT Testing.

Reconciled bank accounts, recorded bank deposits and wire transfers, performed monthly journal entries in SAP Financials, assisted with month-end closing process, prepared and distributed financial statements to management, trained employee to maintain fixed assets accounts and prepare depreciation schedule.
Performed Payroll bi-monthly process. Reconciled – more... payroll accounts, performed monthly journal entries, processed garnishments. – less

take reports, confirm coverages, assign appropriate adjusters

Handle telephone and written correspondence from employers, providers and clients. Processing medical, vision, hospital and disability claims. Handling customer service and aiding in the resolution of eligibility and provider issues.