Warranty Analyst/Clerk Calgary 1178
Great West Kenworth 3.34 reviews - Calgary, AB

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Location: .Calgary
Salary: Upto $55K, depending on experience
Working Hours: 7:30am to 4:00pm (Mon to Fri)
Career #: 1178


Greatwest Kenworth Ltd is one of Canada’s leading heavy truck dealerships with five branches spread all over Alberta. The Company supply and service trucks for long haul, construction and oil fields. We are the leader in the Alberta/Northwest heavy trucking industry for over 40 years and provide excellent work environment, competitive salary, stability and career progression avenues to skilled and dedicated professionals.

We are currently seeking a full-time Heavy Duty Truck Warranty Analyst/Clerk. This position requires proficiency in Excel, well-rounded general administration experience and the ability to work in a team oriented environment.


Job Duties

  • Pcess warranty claims on a timely basis. Process all warranty paperwork to ensure proper documentation.
  • Provide customer service regarding warranty questions and service
  • Verify criteria required by factory or distributor.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule.Resubmit all rejected claims promptly or receive authorization to write them off.
  • Follow up on payment of outstanding claims.
  • Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.
  • Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
  • File and maintain all service records as required by the warrantor.
  • Keep informed of all factory recalls and bulletins.
  • Maintain a professional appearance and a neat work area.
  • Arrange for parts to be shipped to the factory or distributor.
  • Keep track of all warranty parts by noting the repair order number, date of replacement and date on which part may be disposed.
  • Maintain all service and customer records as required by the warrantor.
  • Perform other duties as assigned.


  • High school diploma or GED required
  • Able to respond quickly in a dynamic and changing environment.
  • Strong investigative and troubleshooting skills.
  • Able to work well under pressure.
  • Strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
  • Proven data entry, data editing and typing skills.
  • Professional appearance and manners.
  • Experience in all aspects of customer service and people management.
  • Ability to anticipate the needs of clients and be proactive in preventing complaints .
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
  • Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
  • Able to effectively communicate both verbally and in writing .
  • Basic proficiency with MS Word, Excel, & Outlook.


Working Conditions

  • Manual dexterity required to use desktop computer and peripherals.
  • Ability to sit for long periods of time.
  • Occasional travel may be required for training purposes.
  • Over time as required but minimal during peak times.


When working at GreatWest Kenworth Ltd., employees are offered a comfortable, clean, and supportive environment, with opportunities for growth and advancement. Competitive wages are matched with a comprehensive, up to date employee benefits program that caters to the needs of staff and their families. Some of the benefits are:

  • Life Insurance and AD&D
  • Dependent Life
  • Short Term Disability
  • Long Term Disability
  • Critical Illness Coverage
  • Up to $2400 in a Health Spending Account
  • Up to $2400 in a Personal Development Account
  • Prescription Drug Coverage
  • Health Plan - 80% of prescribed drugs, 100% coverage of all other eligible expenses
  • Dental Plan - 80% basic, 50% major and 50% orthodontics
  • 5 Paid Sick Days
  • RRSPs
  • 3 weeks vacation after 3 years
  • Employee Assistance Programs
  • Direct Deposit Payroll, Anywhere Online Pay Statements & Benefit Information access
  • And more...


Please send your Resume (in WORD, PDF or TXT form) with the career #1178 in the Subject Line with a salary expectation for this position. Submission which donot have #1178 in the subject line will not be considered for the position

Example-Calgary Warranty Analyst 1178

Due to the high volume of resumes only successful candidates will be contacted for an interview.


About this company
3.34 reviews
If you are looking for great career development, working with the newest technologies and truck models and you want a safe and stable work...