Service Writer Advisor Consultant
Great West Kenworth - Grande Prairie, AB

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Greatwest Kenworth Ltd is one of Canada’s leading heavy truck dealerships with five branches across Alberta. The Company supplies and services trucks for long haul, construction and oil fields. We are the leader in the Alberta/Northwest heavy trucking industry for over 43 years and provide excellent work environment, competitive salary, stability and career progression avenues to skilled and dedicated professionals.

Great West Kenworth Ltd is seeking a highly experienced motivated, energetic, fast thinker to fill the position of Service Advisor in our very busy Heavy Duty Truck Dealership in our State-of-the-Art facilities in Grande Prairie.

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Your responsibilities will include:

  • Working closely with the Service Manager and Foreman for the smooth operations of the service shop.
  • Be number one contact person for customer either on the phone or at the front counter
  • Handle customer service complaints, issues, requests and questions
  • Keeping pertinent notes regarding truck problems and their information to pass on to the Shop Foreman
  • Open new work orders
  • Ensure that there are no open work orders- monitor, track and maintain the open R/O report
  • Book in appointments and load shop correctly as discussed with shop foreman.
  • Keep customer updated as needed regarding repairs going on in the shop.
  • Up sell additional work when able.
  • Research estimates as requested.
  • Filing, processing paperwork and closing orders (general department paper flow)
  • Coordinating Warranty R/O report

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Qualifications:

  • MUST have pervious HD or Auto Service Administrator, Writer or Consultant experience
  • Excellent customer service skills
  • 3~5 years knowledge in the heavy truck industry experience
  • Proficient computers skills a must
  • Sales experience an asset
  • Mechanical background an asset

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Go to greatwestkenworth.com under the careers tabs for more information on how to apply. If emailed directly ensure to have #3377 in the Subject Line. Submission which do not have #3377 in the subject line will not be considered for the position.

Example: Grande Prairie Service Advisor #3377

Due to the high volume of resumes only successful candidates will be contacted for an interview within 3 weeks of submission.


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