Call Centre Representative - Inbound (Markham)
Great Connections Employment Services Inc. - Markham, ON

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Please send resume to: resume2012@gc-employment .com with the subject “JD 15916 - Call Centre Representative - Inbound (Markham)”

Brief Description:
You will be responsible for providing exceptional customer service to incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

100% responding to inbound customer calls. Responsible for servicing customers with their banking requirements. (i.e., applications for new accounts, banking plans, access cards, money wires, payment of bills) and making recommendations of additional products and services to add value to the client's portfolio.

Job Requirements:
- Strong Computer skills: you should have solid understanding of downloading web applications and web troubleshooting
-You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals
--You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others.
-You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures.
-You are comfortable working independently and within a team environment.
-You have the ability to multitask and embrace change.
-Call centre and banking experience is an asset
- Location: Markham- Steeles/Victoria Park
- Salary: $17.73/hr

CANDIDATE’S RESUME: 1) "Employment History" should include the starting and ending MONTH and year for every position. 2) Resume should clearly state if the candidate is currently enrolled as a student and/or if education is completed.

AVAILABILITY:
25 hours per week. Could be scheduled to work more than 25 hours per week as needed by the business, up to 37.5 hours per week.
‘FULLY ROTATIONAL’:
For the fully rotational shift candidates must commit to being available to work a variety of rotating shifts between the hours of 6:00am and 12:00am (midnight) Monday through Sunday, including statutory holidays.

FOR STUDENTS: School schedules can be accommodated. Students will be required to work a minimum of 22.5 hours per week. They must provide their manager with a copy of their current class schedule. These agents will not be scheduled to work during their regular class times. Also they must be fully available for the full time training schedule as noted below.

The first day of work will be Monday January 14th 2013. The first six (6) weeks will be full time training between the hours of 12:00pm (noon) and 8:00pm, Monday to Friday. An additional week of full time training will be conducted in March between the hours of 12:00pm (noon) and 8:00pm, Monday to Friday. Attendance to all training sessions is mandatory.


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About this company
Great Connections Employment Services Inc. is a leading Ontario-based full cycle employment services agency, providing premium human...