A typical day at Grand River Hospital Consists of answering the phone lines and processing requests of patient information to either the patient themselves, Doctors office's, Other hospitals or people within the circle of care of a patient and following the privacy act while completing these tasks.
I have learned how to use a few computer programs within our department (WinRecs), filing patient charts, signing out patient charts to different floors upon admission, assembling charts, QA charts, and who has rights to patients files according to HIPA and PHIPA.
My manager within my department has such a positive attitude and is always willing to listen and help fix any issues you have, she is a very good role model and boss to the employee's within this department and I'm so pleased to have had her as my manager during my placement for college. She was never negative to me or any employee within the time frame I was there which I though was outstanding.
My co workers always made me feel apart of there team and never made me feel left out, always willing to show me new things and I'm sure they learned some stuff from me as well.
the hardest part of this job was knowing what the privacy act allows you to send to doctor/hospitals and patients
Most enjoyable part of the job was working with such amazing people and learning many different roles within the department. I learned so many new things that I would have never thought happen within this department and I am glad I am going to walk away from here with some new knowledge.