Pros: benefits, coworkers, opportunities for advancement, students
Cons: disorganization, unrealistic expectations, management, lack of support
I spent the past few years employed at GCU. I had great co-workers, great students, and the faculty is amazing. Management.... There is a disconnect. If you didn't work at University of Phoenix, give up any hope of moving in to management unless you get really chummy with someone. The university is making quite a few changes right now though, and I – more... bet in a few weeks this review is obsolete. Prior to being a Student Services Advisor I was also a Finance Counselor for a few years. The "SSA" position is a hybrid of finance and academics. It was a fast transition, and not well-planned. Finance counseling involved collections, document collection, clearance review for every individual course and getting yelled at daily with "Where's my money?". SSA was similar, except take those responsibilities and add registration, career advising, degree counseling, and student-faculty mediation. To be honest, it is too much for anyone person to do with over 200 students per advisor. There is going to be quite a bit of turnover and I've a feeling, I may be in that group.
The benefits are great. Great paid time off, excellent holiday schedule, contests for paid days off, good health insurance, and you can't beat free tuition.
But it is near impossible to make that all worth it when you are spending 10-13 hours of each day including 4-6 hours on Saturday working your tail off and still not being able to stay caught up! – less