HP Service Desk Analyst (Former Employee) – Calgary, AB – 26 December 2013
- Excellent training and work experience in Government environment - Work consisted on providing Tier 1 and 2 support go GoA employees - Able to handle multiple calls the same time - Manage difficult cases while under pressure when staff shortage - Hardest part of job was successfully handle critical issues with Incident Manager(s) - Most enjoyable past of job was to quickly provide first call resolution and meet SLA
Records Coordinator (AS IV) (Current Employee) – Edmonton, AB – 11 October 2017
In my current position working with the File Room Management team with Service Alberta as a Records Coordinator has helped build my skills in records management. It provides good opportunity to build on my analytical skill and project management. It also allows creativity in resolving issues arising from legacy issues on certain records.
Consultant (Contract) (Current Employee) – Edmonton, AB – 18 September 2017
GoA is a good place to work but it's only as good as the management team who are directing it. Service Alberta is very political and the Directors only support furthering their own agendas, surround themselves with "Yes" people and promote long time friends/acquaintances into roles they are unfit for. The Directors at Service Alberta don't care much for contractors who do all the heavy lifting on the projects while the full time employees sit back and give direction.
Business Analyst (Former Employee) – Edmonton, AB – 11 September 2017
Not a bad career choice depending on what office you end up working in. My manager was terrible and so we had no team morale. There was no team building. You were discouraged to have conversations with co-workers except if it was about work. I was bullied by my manager and she made it very difficult to want to go to work.
Great job security and opportunities for advanceement
Employment Standards Agent (Former Employee) – Edmonton, AB – 11 September 2017
Fantastic employer with great benefits and pay. Flex time and other work/family arrangements helped enable a positive working environment along with frequent awards and accolades provided by upper management.
Interesting work helping vulnerable Albertans with their tax and financial affairs.
Taxation Officer - Temp (Former Employee) – Edmonton, AB – 21 June 2017
The Office of the Public Guardian & Trustee is charged with assisting those Albertans who are deemed by Court Order incapable of managing their finances by themselves. The Public Trustee monitors the clients' investments and tax returns to maximize their personal holdings. Very capable people are looking out for the best interests of the clients.
average workplace, great environment, though the payscale is a bit questionable on some positions
Procurement Staff (Current Employee) – Edmonton, AB – 15 June 2017
If you work hard and is very respectful they will definitely keep you. System-wise, they are a bit slow and old school compared to private firms. Way behind than private firms but then when you think of the extra benefits and the culture, you will stay. That is, if you are the type of person who is laid back and contented with a normal job.
Reconciliation Officer (Former Employee) – Edmonton, AB – 6 June 2017
Worked with the GOA for 22 years and during that time had very little time that I felt like I was a valued employee. Saw wage rollbacks, freezes and cutbacks and through it all those that remained never felt valued.
Residents are a positive challenge and very rewarding.
Team Lead of Residential Support Services (Current Employee) – Gunn, AB – 15 May 2017
Can be very rewarding to assist residents to get a positive life back with challenges, but must be able to do this with limited support. There is a full set up including nutritional life skills, doctors, medical heath, etc.